[Closed] Duff Bags - Is this a scam?

Surprised by that, having been a customer in the past, they (he) were ace to deal with, and very quick on email responses.

I got my second Monster earlier this year. An improvement over the first in terms of quality and I was happy with the original. Bag used to transport the bike in the back of the car and store it inside a wardrobe in my flat. I have two duffel / kit bags too.

I am not sure what the refund conditions are, if it where my business and I had ordered stock on the basis of orders I would t give a refund. Is there a promised / contracted delivery time ? Furniture delivery is often quoted at 12-16 weeks. I'm pretty sure Duffbags are ordered from manufacturer as required rather than being stockpiled.

I appreciate others have had problems but I am very happy with mine.

Seems like a daft idea for a 'scam'.

Found Duffman spot on when I ordered mine and the bag is great.

I am not sure what the refund conditions are, if it where my business and I had ordered stock on the basis of orders I would t give a refund. Is there a promised / contracted delivery time ? Furniture delivery is often quoted at 12-16 weeks. I'm pretty sure Duffbags are ordered from manufacturer as required rather than being stockpiled.

A customer doesn't have the right to ask for a refund on a product paid for and not delivered in a reasonable timeframe? Remind me not to use your business.

I am amazed anyone orders any Duff products, it clearly is a business where he takes your money and supplies goods when he can be bothered (if at all). I have no idea why he is defended by people on here when there are clearly huge problems with the business plan he has and the quantity of issues people have had far outweighs any other "problem" supplier that is quite rightly pilloried.

I got one a long time ago, back when you actually received the bag you paid for. It's alright. Don't think I'd order one of these new imaginary bags though.

I am not sure what the refund conditions are, if it where my business and I had ordered stock on the basis of orders I would t give a refund. Is there a promised / contracted delivery time ?

Legally, if a delivery time is not specified at the time of order, then it is taken to be within "a reasonable time", which is generally assumed to be 28 days.

Doesn't matter if you have ordered the stock specially and it's late, that's a risk you take with this kind of business, it doesn't cancel out your legal obligations to the customer.

Unfortunately my experience is far from unique. Check this link to a post already on this forum http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CBAQFjACahUKEwiz25GYg_LHAhXybtsKHQjHATU&url=http%3A%2F%2Fsingletrackworld.com%2Fforum%2Ftopic%2Fduff-bags-delivery-anyone-there&usg=AFQjCNFireNbRiFJGlLTDBuvsRW5j-5stw&sig2=OAnh63-79AZ8BoNkfyccWQ

My order is from November last year, about 10 emails later still no bag.

I ordered one at Christmas completely forgot about it still haven't received it.

I ordered one at Christmas completely forgot about it still haven't received it.

I don't think it's a scam just a business run by people who had a good idea for a product but no idea how to run a business.

Jack is a graduate of business studies from Bangor university and Andrew has many years business experience. By the looks of things from their 'About us' page they are too busy traveling about and riding their bikes to GAF about delivering what people have paid them for.

Ordered mine in Jan, tried to fob me off with a different one in June.

I ordered one at Christmas completely forgot about it still haven't received it.

Deserve to be shut down tbf!

Well, there's been no blog update since March, despite regular ones before that.

I would guess they've gone bust.

@Jujuuk I doubt they gone bust, my guess is its a small business run without much stock with orders placed from manufacturer as they come in, perhaps grouped together which would contribute to delays. I can't deny the experience of others here is poor and not good for the company reputation but the product is a good one and I don't see any alternatives.

Northwind - Member
I got one a long time ago, back when you actually received the bag you paid for. It's alright. Don't think I'd order one of these new imaginary bags though.

Same here!

By the looks of things from their 'About us' page they are too busy traveling about and riding their bikes to GAF about delivering what people have paid them for.

If that is truly the case, they should be ashamed of themselves.

I placed an order in January and have received nothing since, not even an update, despite sending emails and fb messages. I keep forgetting about it and am only reminded by the posts on here. I'm not expecting to get anything now.

I have a monsterbag and I love it. Even with their supply issues I would order another.

Sounds like the Dave Hinde business model.

I have a monsterbag and its great thats why ordered the smaller version but I've given up on ever receiving it and bought a couple of Alpkit Gourdons which are fantastic. If anyone needs a larger bag I'd get something from Lumo.

Nick

Good products but after getting caught up in the mini duff bag debacle it's now a big fat AVOID from me.

My first and my warranty replacement have both lasted no more than 2 months of use once a week before throwing their contents all over the floor, I'd avoid.

What alternatives for the monster bag are out there?

Lomo.

http://www.ewetsuits.com/acatalog/dry-bags-info_360.html

Never used them though.

[url= http://singletrackmag.com/reviews/lomo-60l-dry-bag-backpack/ ]Lumo singletrack review[/url]

One of the owners died earlier this year.

Placed, paid, never received.
Still surprised that a forum notorious for pitchforks over £10 worth of undelivered 2nd hand pedals (paid by gift ,you fool) has never torched the whole Duffbag business.

P.S.
Is this a scam?
Yes ,just run as inexpertly as the original company

Alternatives to the monster bike bag? The one that holds your bike.

Basil - I agree. Stw is normally happy to break out pitchforks. Why the defense of such utterly rubbish practice, and clearly hundreds of pounds of custom?

davidtaylforth - Member
One of the owners died earlier this year

Coming up for the 1st anniversary of my order, CBA to persue it any more - in retrospect I think it was a forum PSA on a DB offer with the usual "oooh, I'll buy 10 of them..." type response that started the domino effect of unfilled orders and supply chain issues.

Very nearly a year since my order. Whilst not wishing to underestimate the effects of a bereavement, a year of not filling an order or any communication is not fair business. The taking my money part of the operation works very well.

Its not a scam just a one man band struggling to deal with life. My sympathies.

pretty easy to put a note on the FB page explaining the difficulties and how they are to be addressed. People get less p1ssed off when they get information.

While I have sympathies for the loss, some people have been waiting over a year and most with no contact.

Losing a business partner and likely friend must be tough...

l'm gonna order another bag out of solidarity with a fellow human who might be having a tough time.

hmm, I wouldn't bother tbh. He might not be dead, I don't know for sure. It was the first thing that sprang into my head so I typed it and pressed "send post"

He could well be dead though, it'd definitely be a good explanation for the lack of comms.

hmm, I wouldn't bother tbh. He might not be dead, I don't know for sure. It was the first thing that sprang into my head so I typed it and pressed "send post"

He could well be dead though, it'd definitely be a good explanation for the lack of comms.

😯 😕 😮 😆

* Obvs not if he is dead

So you have no idea? What a silly post to make.

hmm, I wouldn't bother tbh. He might not be dead, I don't know for sure. It was the first thing that sprang into my head so I typed it and pressed "send post"

He could well be dead though, it'd definitely be a good explanation for the lack of comms.

Haha! Quality! 😆

So you have no idea? What a silly post to make.

I know right!

Although if one of his close-ish friends/family members (provided they haven't seen him for some time) read's this topic, they may check up on him to make sure he is still alive and not dead. If they mention they read on an internet forum that he'd died, along with not posting Duff Bags to customers, perhaps it'lll spur him into action. So it might not have been a completely useless post if the above happens.

Death or no death (FF5)

There is no excuse for lack of communication over this period of time, even if it is only a one liner on Facebook/twitter etc.

Conmen that should not be in business, simple.

ha ha DT trolled me successfully.
Never mind. I'm still sympathetic to a one man band being crap.

Sorry, I didn't mean too. I just typed what I thought.

Seriously, I'm crying here. 10/10.

You can't put a bike inside a Lumo bag, I've looked and I couldn't find an alternative to a Duff Mknster Bag. As far as I recall the payment system is automatic when placing an order, so once that's set up yes it will work smoothly. Not sure which bags people ave been waiting a year for, I placed my second monster bag order and got it within 3 months (which was much slower than the first one)

There is no excuse for lack of communication over this period of time, even if it is only a one liner on Facebook/twitter etc.

They're definitely on the ball about comms though. They moved swifter than light to delete a couple of comments on their FB page linking this thread...but have clearly been too hard-pressed to put any production/delivery updates since April.

So why are they not coming on here with an explanation as to what the hell they're plying at?
Someone should send Melinda Messenger and that bald short guy over to sort them out.

I know it's exactly what's going on. Send Melinda Messenger over the interrogate me.

I was also waiting for a bag to turn up with little communication. Agreed a refund but it never happened. Escalated it to a PayPal claim and they gave me the refund.

New fb [url= http://on.fb.me/1FPcJs4 ]update[/url]

November delivery now.

^ Obviously they've been reading this. Sound like a right shower o' shite..

Ordered bag in June , bag not delivered , refund not issued.
They have stopped answering my emails... hope karma will get them eventually.

Sorry to hear that @macie

http://duffbag.myshopify.com/blogs/news/44773505-production-update

Seems like a big gap in the market for someone to sell big waterproof bike bags...and actually deliver them

Seems like a big gap in the market for someone to sell big waterproof bike bags...and actually deliver them