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Done to death I know but after some advice on what to do next.
Long story short:
I sent some lights to MTB Batteries for Mark to sort a problem with them.
Sent via a local shop - got receipt and tracking number.
Checked in with Mark a week or so later - he hadn't received them.
Then used tracking ref - delivered 3 days after I dropped them at the shop. Hmmmm.
I rang the driver (given online with tracking ref).
He couldn't remember but said there will be a pic of the drop-off 'somewhere' - best use online chat.
Used that Tuesday - very long and protracted 'chat' established it was delivered but not to that address. So admitted it was the wrong address but wouldn't elaborate - neither me or Mark had a pic or any notification. E-chat bod said they'd investigate and get back to me within 24 hrs. Fair enough.
Got a reply yesterday saying they'd conducted it and the driver was happy I'd received my parcel. Errrr...I'm the sender, not the recipient. They'd already admitted it was at an undisclosed/wrong address (SINGH was the only ref they'd give me - 'somewhere' in Lichfield). BTW the address on the parcel is correct.
I'm not leaving it there as they've clearly f***ed up, thinking their 'investigation' is conclusive and that's that. Stinks of a cover-up and I'll just go away and accept it.
I'd never used Yodel before and never will again.
How can a company so utterly inept still be trading?
So what, if anything, can I do next?
Keep on at them. They are shite though !
TBH I think their business model for f*** ups is to enter a remote battle of attrition with the complainant in the hope that they'll just go away and write off their losses in the end. Not unlike a lot of retailers, but institutionalised in the case of Yodel.
I think you just have to make a PITA of yourself for an extended period - unfortunately I suspect you're looking at compo as they've clearly handed your lights to some random punter.
Rinse them on Twitter, perhaps - but, given their reputation, I doubt it'll have much effect.
TBH I think their business model for f*** ups is to enter a remote battle of attrition with the complainant in the hope that they’ll just go away and write off their losses in the end. Not unlike a lot of retailers, but institutionalised in the case of Yodel.
This & then they'll post you a cheque as compensation in the hope you won't bother to bank it...