Why are you connecting through a proxy?
That's the funny thing, i'm not... so it looks to me like it's something that's slowing things down that goes through a proxy on the back end. I also had one recently that was a google.ads but i didn't get all of the message.
The site has been quick for a few days, but for me, today it's fairly slow.
@weeksy have you tried the solution suggested here? https://windowsloop.com/fix-waiting-for-proxy-tunnel-chrome/
I'm not on Chrome, i'm on Edge for STW as Chrome was terrible for this forum (without being harsh, all other forums (fora ? ) are not)
Edge was a lot better.. According to that doc, Edge isn't affected in the same way.
I’m not on Chrome, i’m on Edge for STW as Chrome was terrible for this forum (without being harsh, all other forums (fora ? ) are not)
To be fair, it’s not just Chrome. It’s pretty shit on Safari on iPhone, iPad and MacBook as well.
Unsurprisingly, no other forums or websites are problematic…
I have had the 502 error this morning and also some very slow page loading.
I guess the point there is that that particular proxy error is a clientside error regardless of the browser and there's nothing we can do about that - all other issues aside that we can do something about of course.
I am going to repeat Monday's test with the ad system again at 12noon today. What I'd really appreciate is anyone experiencing issues to report on what happens between 12-1pm. I didn't get enough feedback on Monday to help us pin it down.
What I'm particularly interested in is any changes in page loading and login behaviour, so if you can post your experiences here that will be really useful.
Hi all,
So first of, from myself and the rest of the tech team I want to apologise for the issues you are all experiencing. I have read this thread and would like to go through the issues raised and explain things where I can.
1) Cookie consent popup (CMP) - This is out of our control I'm afraid as it is our advertising provider that implements this. They sometimes make changes and that can cause issues. We are not aware or told when they make changes to the CMP so we couldn't even provide a heads up to you saying that it will change. We only find out when someone tells us they are having issues and we report back to them. They may then tell us they have made changes. So the best thing to do is to let us know and we'll pass on the message. Unfortunately, that's the best we can do about this issue.
2) Login cookie - We have looked at this many times over the past couple years. We do not do anything special with the login cookie nor does the plugin we use for our profile/account system. There are many different factors that could cause this from how different browsers handle cookies with regards to privacy to the device itself. To resolve this issue, we would have to start looking at building a custom login solution which could open a whole different lot of issues. And as with anything we build ourselves, we would have to maintain it. We are already stretched pretty thin with the issue we are having to deal with. This would be far from ideal.
3) 502 responses - There have a been a few times where our server gets overloaded. 95% of the time this is caused by some script kiddies trying to bring the site down. Usually done in the form of DoS/DDoS. We update our protection every time this happens but then they find new ways. We have to update these rules every time in response to it. This was the cause for the 502 responses on Sunday evening.
4) Search - We understand that the search is not quite up to scratch. This is because of 2 reasons. The first being that we have so many topics and replies that our system struggles when someone wants to search through it all. As such we had to implement and different method of search and it still needs refining to make the search better. Just like Google, we need to make search results better suited to what people are wanting. We have to tech it a bit. The second part is that the site is still a little bit fragmented which makes it hard to keep things consistent. We have plans to migrate the last little bit of fragmentation in the new year. This should help resolve a lot of issues and also allow us to develop better and faster. This fragmentation is not helping the search issue as everything we do for the forum search needs to be done for the rest of the site in separate steps.
5) The caching issue was our fault and we resolved that last week. The issue being that there was a default rule in place that told your browser to cache the pages you visited. This should not have happened and we were able to remove this default rule. The issue should have gone for everyone now but if you are still running into this issue, get in touch at tech-support@singletrackworld.com and we will be able to provide you instructions on how to force this issue to go away. It will require updating/removing the service worker on your browser.
6) The "Subscribe | Favourite" at the top of topics caused some layout issues with the forum nav menu. We have been able to resolve this issue. There was a slight oversight in not looking at how it looks on mobile so we apologise for this.
These threads have been a common theme for a few years.
The bottom line is this: None of these problems afflict any of the other sites I use so it's clearly a problem at Singletrack Towers and all the clear this, activate that, change your browser suggestions are just deflection away from the real problem.
Surely it's long past time for STW to shit or get off the pot i.e. provide a good user experience or give up.
Cue thread getting closed.
My issue that meant I couldn't log in got sorted after the ad switch off/on thanks. 🥕
Pixel 3, chrome, android 12.
Edit: that took about 20 seconds to post btw if any interest, and no I don't know why there's a carrot.
Thread won't get closed for that. We don't do that.
While first of all acknowledging these issues and that there's a lot we can do to fix them, I will defend our position somewhat in suggesting that there are very few sites that do what we do. There are countless forums and forums running the same software as we do (BBpress) but there are very few sites that integrate that forum into the rest of the site with a membership system. Also, last I checked I think our site is the biggest user of BBpress in the world. Not saying that to impress, it clearly has issues. The integration of the forum into the membership system (The source of the bulk of our revenue) is the complicating factor that is pretty unique to us. By integration I mean you make changes to your membership and that gets reflected in your use of the forum. Access to certain content, icon colour, ad visibility etc, etc. Even down to the prices you see in the widgets on the RH column, is all possible because of the integration of the forum code with the membership system. I know, it counts for very little when your UX is affected but our setup here IS very complicated. As a business includes the forum (It's a very important part) but we have to make it work with everything else we do and that's where we hit these snags and it becomes frustrating for us as much as for you.
With the resources that many of the publishers much larger than us have at their disposal for audiences smaller than ours in many cases, we are at a disadvantage from the start by comparison. Our tech are highly skilled and experienced at what they do but they are just a small team dealing with a very complicated system with few resources. As Tom alluded above, our forum database alone contains over 10 million database entries and that only goes back as afar as 2008 and each forum topic and reply is linked via the users involved to all other parts of our membership system. It really isn't simple and although it's frustrating to us each time you guys tell us (rightly) that your issues are not replicated on other forums, I hope you can understand why that is.
None of that is in anyway an excuse. If your UX is poor then that's on us. We take it seriously and we clearly need to do better. That's the focus of the tech team here right now and we hope you are going to see the results of that asap.
PS. Slowness this morning is because we've spotted another DOS attack. tech are blocking that now.
Ads are now off for the next hour.
The DOS attack has been blocked. Source was the Netherlands of all places.
PS. Slowness this morning is because we’ve spotted another DOS attack. tech are blocking that now.
Definitely faster now 👍
(edit - although posting is quite slow)
although it’s frustrating to us each time you guys tell us (rightly) that your issues are not replicated on other forums, I hope you can understand why that is.
I suspect there's also confirmation bias at play. You're naturally going to see more issues with something you use most often.
It's simply not true to claim that every other site is perfect and only STW has issues. As a random example, I've yet to see a website for a local newspaper which isn't truly awful to the point of being almost unusable. Pop-ups asking you to agree to this, sign up to that before you've seen a jot of content; huge invasive adverts that pop up over content you were reading; auto-play videos with sound that seem impossible to stop and follow you down the page in a little break-out window if you try to scroll them away; would you like to take our survey?
I share people's frustrations. But you know what else you wouldn't get on any other website aside from STW? This thread.
Fun fact. Re scale of the site. There have been 1000 people on the site in the last 30 minutes. That’s actually quite low compared with the average for the year.
With the resources that many of the publishers much larger than us have at their disposal for audiences smaller than ours in many cases, we are at a disadvantage from the start by comparison. Our tech are highly skilled and experienced at what they do but they are just a small team dealing with a very complicated system with few resources.
Unfortunately, that's where the problems lie. The team invariably have to take short-cuts or code sub-optimal solutions because of these constraints, which later comes back and bites you on the arse. It will get to a point where the technical debts is so high you will have to consider a major investment to put things right.
That’s actually quite low compared with the average for the year.
Well that's OBVIOUSLY evidence that it's getting shitter, Mark. 😁
I share people’s frustrations. But you know what else you wouldn’t get on any other website aside from STW? This thread.
Well that's not true 🙂
I can show you several sites where forum issues are discussed in depth. I can also show you plenty where it's not.. 🙂
But to think this is the only place that updates users on 'issues' is just plain wrong.
It’s simply not true to claim that every other site is perfect and only STW has issues. As a random example, I’ve yet to see a website for a local newspaper which isn’t truly awful to the point of being almost unusable. Pop-ups asking you to agree to this, sign up to that before you’ve seen a jot of content; huge invasive adverts that pop up over content you were reading; auto-play videos with sound that seem impossible to stop and follow you down the page in a little break-out window if you try to scroll them away; would you like to take our survey?
Many on here don't use the site... only the forum. That's the difference. You/Mark/STW see the site, many of us see the forum. Right or wrong of 'us' doesn't really matter, that's the reality.
I suspect there’s also confirmation bias at play. You’re naturally going to see more issues with something you use most often.
I use many forums just as much as STW... again, without being too harsh, this has a much much greater level of 'broken' than any of them. If i added up all the things wrong on 10 other forums in a given month, they'd still be less than this particular place.
All of that said... the content here is 2nd to none. It's a cracking forum.... if a little on the flakey side.
Well that’s not true 🙂
I can show you several sites where forum issues are discussed in depth. I can also show you plenty where it’s not.. 🙂
But to think this is the only place that updates users on ‘issues’ is just plain wrong.
... which is exactly my point, thank you. "I haven't seen it so it can't happen anywhere else, it must just be here, amirite?"
I don't doubt that there are other sites that allow its userbase to start threads with no other purpose than to slag them off, and have the owner of the site engage on those threads, but equally I'd expect them to be atypical. I can't think of any offhand.
Many on here don’t use the site… only the forum. That’s the difference.
It's not though, I too seldom venture outside of this forum.
Ads are back on now
Some days it works fine, others not so. I subscribed and it didn’t fix the issues so I cancelled
Since it doesn’t cost me anything I really am in no position to complain if it’s a big buggy imo
Still being logged out and the "login/ cookie issues" link at the bottom of the page is broken. Any ideas?
The bottom line is this: None of these problems afflict any of the other sites I use so it’s clearly a problem at Singletrack Towers
Indeed. Not to sling mud at the company or the tech team, but have you considered hiring in a fresh pair of expert eyes in for a short period to assess the state of things and your current direction?
There are countless forums and forums running the same software as we do BBpress but there are very few sites that integrate that forum into the rest of the site with a membership system. Also, last I checked I think our site is the biggest user of BBpress in the world. Not saying that to impress, it clearly has issues.
Do you contribute time or money towards the maintenance of this free software that's the backbone of the site?
The integration of the forum into the membership system The source of the bulk of our revenue is the complicating factor that is pretty unique to us.
they are just a small team dealing with a very complicated system with few resources
How did this system come about?
Unfortunately, that’s where the problems lie. The team invariably have to take short-cuts or code sub-optimal solutions because of these constraints, which later comes back and bites you on the arse. It will get to a point where the technical debts is so high you will have to consider a major investment to put things right.
Seconded. It seems the tech team and leadership are aware of the issues. Depending on how important the forum really is to the business, you may well have a strategic risk to the continued operation of the business here.
As I've said, I love the content and the community (more), and will keep paying for it and tolerating the niggles.
While posting the above, I found that the 403 error is caused by having (brackets) inside a quote. One for your fix list 🙂
^^ only on specific (reserved?) words, I think.
1) Cookie consent popup (CMP) – This is out of our control I’m afraid as it is our advertising provider that implements this. They sometimes make changes and that can cause issues. We are not aware or told when they make changes to the CMP so we couldn’t even provide a heads up to you saying that it will change. We only find out when someone tells us they are having issues and we report back to them. They may then tell us they have made changes. So the best thing to do is to let us know and we’ll pass on the message. Unfortunately, that’s the best we can do about this issue.
Hmmmm...not sure whether these points are listed in any sort of priority/impact order but, surely, if a third party vendor is proving shite support to a business critical function, the answer is fairly simple: dump them and use a better vendor.
Granted, I know nothing about advertising providers but, presumably, there is a choice of them out there...
There's lots of techie people on STW, so are there any experts in advertising providers who can help STW choose a better vendor and/or help config the product to work better on this forum?
the answer is fairly simple
It isn't, or they'd have done it by now. This is an old argument, I once thought the same.
There's a few things you need to realise (caveat, I do not work for STW and this is 'as I understand it'):
1) Everything else aside, Mark watches this stuff like a hawk. A tick in the wrong box and they might as well be heating the building by burning five pound notes. His experiments in turning off advertising this week will have had a significant financial impact on the business, one he must deem worth taking the hit on in order to try and resolve issues. Advertising vs subscriptions vs user experience is a delicate balancing game and people's livelihoods depend on him getting it right. Mark once told me that nothing would give him greater pleasure than to be in a position where they could afford to just get rid of third-party adverts completely.
2) External help is problematic because there's a whole bunch of contractual and legislative gubbins involved. As a random example: if I went to offer my technical services free of change and caught sight of subscriber details, as a non-employee that's a potential GDPR breach.
TL;DR: if you're looking at STW and going "well, it's simple..." then you're wrong. The forum's minimalistic theme may look simple but it's an iceberg, it's a behemoth below sea level.
I have no concerns about the site or it's performance.
It's not the super-slick user experience that would occur in Utopia.
There are lots of critical comments so...to the middle class IT middle managers who are making noise, why don't you offer your expertise - for free, of course - to Mark & co to resolve the issues which seem to irk you so much?
Criticism without a possible solution is nothing more than a whinge.
There are lots of critical comments so…to the middle class IT middle managers who are making noise, why don’t you offer your expertise – for free, of course – to Mark & co to resolve the issues which seem to irk you so much?
Criticism without a possible solution is nothing more than a whinge
I'm not quite the description you refer to, but i'm along that line.. However IT is very very specific in knowledge, think of it as asking a Pastry Chef to knock up a Duck main course, you'd get something on the right lines, but certain aspects are quite skills orientated. IT is similar, i do it day in day out, but nothing specific to this software/forum side. The forum i run is a completely different scale and back-end to STW and have very little in common. I think TBH the only way to 'fix' the forum is to start from scratch. But i don't see that happening anyway. But there's lots of 'niggles' which likely come from update after update, upgrade after upgrade, change after change for the last 10+ years... Even moving to different software would be complex and likely bring more niggles with it due to settings, config etc...
As STW say, it's not just a forum, it's a forum integrated into something else. This is where it gets complex for them.
Without being too harsh, some of the things said are not quite true, e.g the different levels of subscription giving different access... That's quite common within forums these days, i implement that on mine. We have varying subs which give different levels of power. Like STW though, we don't 'block' any parts of the forum. I don't use any advertising either which keeps that complexity away.
But, i don't have a magazine back end that these guys have integrated into the software either.. Which i imagine is where a lot of complexity comes from.
Overall i think they do a cracking job, with what they have and what they're trying to get to be overall... Sadly, the forum is a bit of a old house they're patching together and fixing on the fly... but its not fallen over completely 🙂
It's fast as I can ever remember this morning! A😃
And this could be due to the prevalence of our Google overlords, but is there are link between people having problems and using Pixels?
I got a Cookie tickbox this morning - often a sign that something has been altered.
I'm using a Pixel 6 and the site works fine for me.
The site seems top be working properly again now. There was a vast improvement from midday yesterday.
I know I'm unlikely to get an answer but realistically, how much would users have to pay as an annual sub for the site to be advert free? I mean the whole thing so it avoids the crappy advertiser interface thing that seem to keep breaking the forum?
I suspect there’s also confirmation bias at play. You’re naturally going to see more issues with something you use most often.
It’s simply not true to claim that every other site is perfect and only STW has issues. As a random example, I’ve yet to see a website for a local newspaper which isn’t truly awful to the point of being almost unusable.
@Cougar. Mountain bike forum with user generated content and local newspaper website? Apples and pears. Let's look specifically at user forums. I know they are a bit old hat these days, but I love them as a way of gaining knowledge about something I'm interested in. So much better than Facebook etc. IME. So I use lots of them and have done for decades, probably since they and the internet became a thing. At the moment, as well as STW I am a regular user of forums for the specific motorcycle I ride and several other general motorbike forums, the 2 cars I own, specific antique military rifles I shoot plus general shooting forums and a beer making forum. In the past I have joined forums for welding, shaving (stop it), hill walking, vintage motorcycle restoration and loads of others.
STW probably has better and more varied user content than any of them, especially in 'chat' and I love that. Others come and go as my interests change, but I stick with STW and probably will if I ever stop riding mountain bikes because of the depth and breadth of knowledge and the quality of the discourse (yep really)! But it also has, BY FAR, the worst user experience of any of them. Both in terms of regular issues like logging in every time, caching, slow loading, OTT adverts etc. but also in a lack of basic functionality I take for granted on all the other forums I use. It's not disloyal or heretical to point this out.
I understand that much of this is due to the unique situation of a forum integrated with a wider site, magazine and membership etc. It's true to say that most of the others I use don't have that and are just forums. I'm sure that makes them much easier to run smoothly. But, when people say that the forum part of STW has far more issues than any others they use, don't dismiss it. It may well be true for them - it certainly is for me.
I really appreciate your contributions to this discussion. As a former Mod and (I think?) an IT professional, you probably have a much better idea than most of the complexities under the hood. But you do have a tendency when this issue comes up, to imply that when people say STW has more issues than other forums that it is not true. To deny their lived experience because it doesn't chime with your own. By your own admission you don't use many other forums, perhaps those that do are in a better position to compare?
I get that STW is a behemoth that has grown incrementally using legacy software with minimal tech support and has many complex issues to resolve. I appreciate Mark's honesty and time in explaining these issues. I will certainly be sticking around to (hopefully) witness the improvements.
Edit to say, the forum has run like clockwork for me for the past few days, with no issues. Long may it continue!
This is what the website looks like for me...
It's been working ok for me the last couple of days on my S10.
The iPad is still random in the display. Sometimes it's fine then other times the forum is squeezed into the lh side of the screen, almost like a mobile view.
And.....it's not whining when there is something obviously wrong with the forum. Especially when I'm paying and still getting adverts because I haven't been able log in.
I'll continue to support until my renewal but if it's no better then might as well be a free member.
@blokeuptheroad All good points.
I don't mean to be dismissive, sorry if it comes across that way. I just... I guess I'm tired of the attitude of a few posters, comments like "it's dogshit" are the reason the developers rarely interact with the forum. Who would want to read that description of their day job? I've tried offering suggestions for workarounds which might help and get back "I don't see why I should have to do anything..." well, OK, maybe that's fair, but you'll have to live with it being broken for you then. People cry "no other site..." and it's not true. Every other site is perfect?
No-one is saying that the STW forum is without issues. WHY is fairly well documented, it's a large site with a small team trying to earn a living. And even if it was true that it's only STW then, well, so what? What difference does it make what other sites are doing? Folk are sitting in the Rose and Crown going "well, the Dog and Duck down the road doesn't have wonky tables!" And? Go there then. But they don't want to because the Crown's beer is better and it's where all their mates go. They could just stick a beermat under the table leg but they shouldn't have to do that...
And you know, I get it. A lot of it is born of frustration because people like this place and they want it to be better. So do I, so do the owners and the paid staff. See Hannah's post earlier in this thread, they're doing the best they can with limited resource.
This is what the website looks like for me…
... why are you getting adverts in German and Russian?
@Cougar, thanks, I think we are mostly on the same page. This in particular hits the nail on the head for me.
<span style="font-size: 0.8rem;">A lot of it is born of frustration because people like this place and they want it to be better.</span>
I know Mark and team are doing everything they can to make that happen. Lots of us are really rooting for them.
… why are you getting adverts in German and Russian?
I’m guessing they are in Poland.
Or he's been spending too much time looking for discounted Russian brides...
You'd think, really, that that would be an area where you'd probably want to pay RRP.
External help is problematic because there’s a whole bunch of contractual and legislative gubbins involved. As a random example: if I went to offer my technical services free of change and caught sight of subscriber details, as a non-employee that’s a potential GDPR breach.
I get that @Cougar but there are areas where people can provide expertise and not trip over these things. For example, Mark said one problem was caused by a testing oversight so I'm sure someone with a testing background would be happy to help out reviewing/contributing to the test strategy and test plans if such a thing exists.
🤷♂️ You may well be right. I'm just repeating what I was told when I offered to help some years ago, even assuming I'm remembering correctly it could well be old information by now. Really that's a question for Mark.
Marks assessment of GDPR on that score is right, if you are a non-contracted person consulting on their services and you see stuff you shouldn't then yes it's GDPR breach (because you can't prove that they are on premise doing a job with a remit to see that stuff)
As far as testing goes (ex test manager from too many years ago to be helpful to STW in this case), doing user testing is the hardest bit, because the more you do the more it costs, you need people with different devices and someone to manage that testing, and in our digital world the options are massive.
@Cougar, it's German and Bulgarian. I'm in Bulgaria right now, so that part makes sense. Not sure why German though.
It was more about the sheer volume of ads. I can barely see the Singletrack page.
Right. I wondered if that was 'normal' for you or something odd was going on, was all.
I’m in Bulgaria right now
Damn, missed.
the answer is fairly simple
It isn’t, or they’d have done it by now. This is an old argument, I once thought the same.
I still stand behind that assertion though I have no doubt the implementation of the answer is a different beast...
And I wasn't necessarily suggesting any random forum user get access to any data which is likely to infringe on GDPR, but if we (as a forum) know that "product x" from "vendor ABC" is shite or very difficult to work with, then maybe there are other users of that product can offer some insight into config options or even something as simple as how to escalate support issues more effectively if the vendor isn't responsive enough.
Again, the answer here is "talk to Mark." STW has (had?) an open door policy. Go visit and find out.
"Continue with recommended cookies" coming up again with every page change. Not usable.
Windows 11 and Edge
Recommended cookies thing comes up on Opera on my phone
Manage Cookie nightmare has resurfaced, android, chrome. But I'm not logged out 😂
It must be the weekend, 'it's' back... Does anyone do any testing at all in STW IT?
Cookies warning every page and I keep getting logged out. The cookie/ logout link is broken and new posts take an age to load.
As far as testing goes (ex test manager from too many years ago to be helpful to STW in this case), doing user testing is the hardest bit, because the more you do the more it costs, you need people with different devices and someone to manage that testing, and in our digital world the options are massive.
Isn't that where we come in when posting on these threads. 😉 502s are back but Mark has already said that can be due to heavy traffic and it is Friday night.
Working fine for me.
Again.
Manage Cookie nightmare has resurfaced, android, chrome. But I’m not logged out
Ditto earlier, on every page. Working normal again now.
Why TF am I suddenly getting this, every time I click on anything. Every time,
https://flic.kr/p/2o6qchL
https://flic.kr/p/2o6rucj
https://flic.kr/p/2o6mqYz
I mean I know I'm a freeloader but this getting daft. Wasn't doing this yesterday.
Android.
Still not opening on iOS Safari. On an iPhone 12 running iOS 16.1. Runs OK on Edge on the same phone, runs ok on macOS Catalina Safari. Logged in as a subscriber, so no ads.
All fine for me now on Android 12 no issues.
I moaned a lot when it wasn't working, seems only fair to leave a positive when its working.
That’s strange TiRed as I’m on exactly the same combo, all working fine here at the moment.
I had a strange one yesterday where the screen wanted to zip about, scrolling randomly up and down the screen and wouldn’t stay in one place.
I know I'm cursing myself, but currently all running fine again at the moment....
Cookie message every page again - still happening. Safari.
Terrible on Android. Constantly being logged out, pop up ads (par the course I presume), have to re-agree to cookies a lot, often have the problem with cached pages too. It has all the hallmarks of a site that has dug a hole for itself tech-wise and is now so far down the road there is no going back. 🤷♂️
But I'm a freeloader, so I am probably low down the list. 🙂
The standard of discourse on the various threads is pretty good, though. Looked at comparatively with other forums, it is definitely a cut above.
I got the Cookie box on my phone this morning, first thing. And not again.
Android 13/Chrome,
Win 11/Chrome.
Have to say apart from slow loading working fine on Android and Firefox and Windows and Firefox. No logging out.
No pop up ads on either.
Got to the point of unusability on an iPhone and an iPad using safari, pages just wouldn’t load content. Clearing web history helped for about one page load. DuckDuckGo on the same iPad seems to work fine.
The page cache error/login twice thing has gone away for me
Very slow to submit thread replies
Back to freeloader normality 🙂
Now working again. I didn’t change anything either. Edge is still fine.
Someone's got to be taking the mickey here.
Now doing It on the laptop (Win 10, Chrome) but not now on the Android phone, It was the other way round last night.
Ok on the Non Magic Ipad.
Just had a 502. Which is more than a London Paddington commuter will be getting...
Well I'm probably more annoying than Drac and his iPad works and has worked fine for the last week on phone oldish S10 on some version of Android. Laptop on W11 and both Firefox and Chrome plus a desktop on W10 and Firefox?
Yes yes I know I'm a lifer 😉
And the long one was from my phone & the latter from my laptop
Started working fine again for me. No idea why, but very welcome.
The performance is crap as a free member, absolutely fine as a paid member, but some of the functionality is woeful. So I understand the financial pressures of running the site, but for a paid for site the functionality leaves a lot to be desired.
Login issues seem to be back the last few days (android) 4 or 5 times a day at the moment. Can't find the cookie fix button that I seem to remember fixed it last time.
@john_I have you clicked the 'remember me' button before you've entered your login details?
