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for anyone that cares.....
ordered a new fridge freezer and dishwasher 3 weeks ago
to be delivered on
attempt 1 Sunday 5th between 1 & 6pm cancelled due to driver illness
attempt 2 rescheduled without asking for Tuesday, but we werent in as we were at work,
attempt 3 resceduled for Friday 7-11 slot but told it would be first drop of the day so 8am at the latest, driver rang at 7-30 to say itd be there at 8-30, I rang him back at 9 to find it was 5th drop of the day and hed be another 30 mins, which was no good as I was already late for work
attempt 4 rescheduled for Sunday 7-11am slot, miracle!! they turned up (at 11-30) dishwasher is lovely fridge has a big dent in the side
attempt 5 reschedule for Monday, my parents agree to kindly wait in at ours till it arrives 1-5pm slot, so it arrives at 5-30 with 2 huge dents in it, driver books a new one for redilvery 7-11 slot next day, 4th drop so 8am for sure
attempt 6 my dad waited in this morning and.......... no fridge, rang them, its actually booked on the 2-6pm slot, which is no good as my dad has to go
im not even sure we want the fridge now, I just want to see if they can actually manage to deliver an intact item
its from Currys and their in house 'delivery' service- Knowhow
yeah I know, John Lewis next time
I am currently waiting on a fridge from Currys - 9.30 - 1.30 slot...so there's still time!
Not so hopeful now!
its from Currys and their in house 'delivery' service- Knowhow
There's your problem right there - and you already seem to know the solution.
Very very annoying though, I bet they've lost at least one future customer just because of this.
interesting set off events.. if you complained they would probably "chalk" this down to a poor experience.. Sorry Curry's have been trading for lord knows how many years and they continue to fail on every level of customer service spectacularly. You'd have thought they could have got it right by now
Took B&Q 6 deliveries spread over 4 weeks to get the 7 boxes containing my new bathroom delivered without damage to their contents.
Best one was them laying the shower screen flat on the floor and then stacking 6 toilets on it. At least the driver had the decency to look embarrassed when he'd cleared the stuff off it, stood the box up and all you could hear was shards of glass falling to the bottom of the box.
There is something about white goods and big retailers
IIRC we had three fridge freezers delivered before we got one that wasn't dented. WTAF do they do with them
In contrast we ordered a washing machine from one of the smaller chains and the bloke came round within a matter of hours with the washer in his estate, wheeled it in, fitted it and took the old one away. 30 mins max including cuppa
You can claim back if you have to book omre time off work for rescheduled deliveries
http://www.moneysavingexpert.com/shopping/delivery-rights
boxes containing my new bathroom delivered without damage to their contents.Best one was them laying the shower screen flat on the floor and then stacking 6 toilets on it
You have 6 toilets in your bathroom!?! Kudos.
Heyyy - Fridge just delivered.
Currys Knowhow is the best!!
Surely everyone has a wife who waits in all day for deliveries and tradesmen?
Britain - where it's always 1950.
I once had a moment of madness and ordered a washing machine from Sainsbury's not JL. In my remote and hard to get to part of the UK (90minutes from Glasgow) the delivery date is actually 'the day we deliver it to a local courier, they only come your way once a week, sorry'. And then I watched them drop it off the back of the lorry onto the road. I let them carry it round to the back of the house and into the kitchen before I rejected it though 🙂 JL every time for me.
[i]You have 6 toilets in your bathroom!?! Kudos. [/i]
No, I have 6 bathrooms.
Is disappoint. Was hoping you'd been inspired by the Sochi Olympics
Fk you tiggs, I hope it's got a huuge dent in the side 😉
If it's any consolation we ordered an oven from John Lewis; they turned up, late, with someone else's oven, then wouldn't confirm whether they actually had our oven at all for ages so we didn't know whether to wait or cancel. As far as they have told me there is still someone hunting through their warehouse looking for our oven since shortly before last Christmas; I imagine it to be like that warehouse at the end of the Indiana Jones film.
We got our money back eventually; despite them saying repeatedly we'd get some compensation for the time and bother we never did, but I just couldn't be bothered with it any more. Maybe that was their plan all along.
We went to Apollo instead, an hour later we were making dinner.
amusingly? ive had this text, but even to leave feedback costs me standard network rate?
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Had no trouble with them when they delivered an extractor fan for us a few weeks ago. On time, correct product and no dents 🙂
yeah I know, John Lewis next time
I used them for a washing machine via online and they were terrible.
AO.com, however, were great.
ao.com every time. Next day free, two hour time slot £19 extra.
Even delivered a range cooker on a Sunday for nothing and were unnecessarily cheerful about having to get it up a flight of stairs.
Local Euronics place for all our white goods now.
"When would you like your washing machine delivered Sir? We can deliver it this afternoon"
"Erm, well I'm not at home now and won't be until this evening"
"How about in the morning? 10 o'clock?"
"Yeah, fine"
Bloke turns up at 10 o'clock, removes the old one, installs the new one, does a test wash, takes old one away and all of the packaging, has a cup of tea whilst waiting for the test wash to finish. No charge.
To be fair to Currys, they did a cracking job delivering and installing our integrated dishwasher and fridge. Even sorted the mistakes the kitchen fitters made
Seconded on ao.com, used them for a number of items and excellent service.
Well they rang at 5 to say they were 20 mins away
I explained my wife wouldn't be home till quarter too, they said they couldn't hang around
Back onto customer services for a whinge and they did wait were very polite and delivered it dent free
Don't think I'll be using them again tho!
yeah I know, John Lewis next time
I used them for a [s]washing machine[/s] TV via online and they were [s]terrible.[/s] fantastic.
AO.com, however, were great.
As above AO.com
Ordered on a Saturday afternoon and had delivery on Sunday before midday. Even got a phone call at 7:30am to say they were on their way.
Can't fault them although they do keep ringing me about extending the warranty on my dishwasher.