You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
Bought a sofa which was delivered today. There are two issues with it - the first is that it has one less 'scatter cushion' than shown on all the promo pictures (easily fixable) but the other is that it is a 4 seater so quite long - however the four outside feet (ie at each end) are approx 50mm longer than the two centre ones so when you sit on it the middle is not supported. As a temporary measure we have placed books under so we can actually sit down tonight.
Obviously I will be calling them first thing tomorrow but what can I expect them to do - can I reject the sofa out of hand or would I have to allow them an opportunity to remedy it first?
<span style="color: #444444; font-size: 12px; background-color: #eeeeee;">our outside feet (ie at each end) are approx 50mm longer than the two cen </span>
Do you mean higher / taller ?
Bought online? Would distance selling regs mean you can send back regardless?
Ordered in a shop so distance selling regs wouldn't apply.
It is 50mm higher than listed on the website.
EDIT - sorry, yes - 50mm HIGHER (not wider/longer)
If I read correctly the middle supporting legs are too short so the sofa will bow in the middle when sat on.
So in terms of rights, you can reject it outright as unfit for purpose.
However they may simply have supplied the wrong feet for the middle bit, an easy fix, they just send new feet, Job jobbed.
But also it sounds like a long sofa, are you sure your floor is level?
@matty - yes that's right - the two legs in the middle don't touch the floor - they are completely different and clearly shorter than the outside ones. It 100% isn't the floor not being level. It has taken two quite big books (ie, Clive Barker's 'Weaveworld' thickness) to support the middle!
I'd guess they just put the wrong feet in the package, these things happen.
Just call them and I'd be supprised if they didn't simply just send you out some new ones.
So in terms of rights, you can reject it outright as unfit for purpose.
However they may simply have supplied the wrong feet for the middle bit, an easy fix, they just send new feet, Job jobbed.
I'd concur. You could reject it, but that sounds to me like either a) the wrong parts have been supplied or b) it's not been assembled correctly. Do you want to reject it if it's easily fixable? That sounds like a lot of faff.
Presumably you looked at one in the shop that didn't have this fault, ergo it's a mistake.
The feet aren’t adjustable by chance?
And don't forget to counter claim for your ruined copy of Clive Barker’s ‘Weaveworld’ hahaha!
They are certainly not adjustable - solid wood and a completely different design.
The copy of Weaveworld is so well read that supporting a sofa won't pose it any problems (it's even lost it's front cover some time ago) 🙂
The two in the middle match the photographs on the website, the ones on the outside don't, are much longer/higher and means the entire sofa as assembled is 40/50mm higher than described on the website.
And I certainly wouldn't accept them sending some new feet out for me to fit - the thing cost quite a lot of money and I don't want to spend my time fixing their mistake (and it is also very f$%^&*g heavy).
That's ok then. No self respecting man should be deprived of his copy of Clive Barker’s ‘Weaveworld’.
The two in the middle match the photographs on the website, the ones on the outside don’t, are much longer/higher and means the entire sofa as assembled is 40/50mm higher than described on the website.
So the outside feet are wrong. Either either. They'll just be screwed in.
Do you own a screw driver lol
the ones on the outside don’t, are much longer/higher and means the entire sofa as assembled is 40/50mm higher than described on the website.
So it's a fault. Tell them and see what they say before you get all CRA on their arses.
And I certainly wouldn’t accept them sending some new feet out for me to fit – the thing cost quite a lot of money and I don’t want to spend my time fixing their mistake (and it is also very f$%^&*g heavy).
Did it come assembled? Ie, are the feet integral or removable?
Could you drill four 50mm deep holes in your floor?
Dont listen to them its much easier to saw the outside legs down 😉
As above probably just the wrong feet so speak to them as imagine its an easy fix if they are screwed in
Also easy to reject as not fit for purpose but then a lot of faff to resolve
<span style="color: #444444; font-size: 12px;">Do you own a screw driver lol</span>
No, but he has a nail gun.
Can't believe the shop won't be able to sort this out for you in an amicable way.
At least you've come on here to get it off your chest-erfield...
the thing cost quite a lot of money
I'm beginning to doubt it . My sofa frame, for example, was whittled from a 3m diameter 8 foot long trunk of Brazilian rose wood.
You can't just simply replace the feet on a one piece frame.
I agree it might be easily sorted but just wondering, if I was to get all ornery about it, could I justifiably say ‘take it away, give me my money back’?
My sofa frame, for example, was whittled from a 3m diameter 8 foot long trunk of Brazilian rose wood.
That's nothing. My coffee mug was carved from specially-poached rhino horn. It has aphrodisiac qualities like you wouldn't believe.
Why is this even a thread?
Call em, sort it. If they wont then reject it. But I cant see them not sorting it.
If you paid on credit card then they are your next call following nothing being sorted. They send you a from, you fill it out with evidence which could be en expert witness or photos etc and then they give you your money back and the sofa company has to come and collect it.
You're geordiemick and I claim my GBP 500 + VAT.
</span><span style="color: #444444; font-size: 24px; -webkit-text-size-adjust: auto;">And I certainly wouldn’t accept them sending some new feet out for me to fit – the thing cost quite a lot of money and I don’t want to spend my time fixing their mistake</span><span style="color: #444444; font-size: 24px; -webkit-text-size-adjust: auto;">
are you serious?
Its a five minute job at worst. And it solves the problem.
Why would’t you want to do it the easy way? Do you just like kicking up a fuss for no real reason.
It’s a thread because I want advice! The question is - do I HAVE to accept them fixing a clear cock up or can I say ‘nope, just take it back and refund me’?
But when I spent £2 ,000 on a sofa w t f should I have to make it right using my time?
as i said easy to reject as not fit for purpose - it not as the feet dont touch the floor. They have no defence. I am sure they will take it back if you just ask. I dont think you will even need to fuss.if I was to get all ornery about it, could I justifiably say ‘take it away, give me my money back’?
Its much easier to just get it fixed though IMHO
Definitely easier to fix - just would like to know that if push came to shove, could I legally say ‘take it away and refund me’?
I would take a pic showing the fault and offer to email it to them when you call. That way, if you opt for them to bring and fit the correct parts they won't need to come out first to check what you are saying is correct.
Sorry, has to be done now:
You won't have a problem either way as they don't have a leg to stand on.
<div class="bbp-reply-author">giantalkali
<div class="bbp-author-role">
<div class="">Member</div>
</div>
</div>
At least you’ve come on here to get it off your chest-erfield…
It's a l'ottoman'ey to part with for substandard furniture.
**** it, that'll do for the sake of a shit pun.
<span style="color: #444444; font-family: 'Helvetica Neue', Helvetica, Helvetica, Arial, sans-serif; font-size: 12.8px; background-color: #eeeeee;">Let’s be honest ….. you regret buying it now and this has presented an opportunity to send it back</span>
This!
Wonder if the OP swapped out the legs on the outside to give a reason to reject? 😉
More to the point - best give them a call... And be nice. Don't go all 'consumer law' on them, just explain what the problem is and see what solution they offer. In 100% of cases where I've had a problem with something, that approach works funnily enough.
Your chosen furniture has been delivered, sofa so good
Couch your argument to the supplier in a reasonable way, you can always escalate to leg-islation and foam-ing at the mouth
BTW, potatoes are better than books for propping up furniture
Why is this even a thread?
Agreed. He's banging on about his rights and he's not even called them. Having been on the receiving end of things like this I can see he's stocking up ammo for a fight. No need! Mistakes happen. It's an easy fix. One quick phone call should sort it, and what's the problem with tipping the sofa up an popping new feet on yourself should that be the easiest way? Again, I've been on the receiving end of something similar, having to make a couple of hours round trip to fit something that anyone who can make a cup of tea should be able to do. It seems like he's setting out his stall to piss people off from the outset....
Why is this even a thread?
The OP was just asking a question about statutory rights - I'm not sure why folk find it hard just to answer the question rather than questioning motives.
Sometimes on this forum a simple question is impossible. It's like asking what is 2 + 2 and being told to paint your shed green.
Just sayin' like 😉
My advice on sofa disputes is it is normally better to sit on it for a while.
PeterPoddy +1.
Johndoh, you've spent more time on this thread than it would have done to pick up the phone and call... You shouldn't need to think about statutory rights until you've given the opportunity to the supplier to fix the problem... Which you haven't.
This thread reeks of a troll.
You haven't got a leg to sit on.
It really isn't a troll - just wanting to know opinion before I call them which we are doing this morning.
And 'buyer regret' - most definitely (from my wife, not me) so yes this does present an opportunity to ask for a return using our statutory rights (if we have them).
You have 30 days to reject faulty goods, which these clearly are.
While you may want a full refund, you're not always entitled to it if they can fix the problem. Having said that, sometimes it's just easier for them to pay up to have the problem solved.
^^^ It's this bit that might bite us though...
Are you saying you want to use a minor fault and consumer law to get your money back because you've changed your mind about the colour or you realise it's a bit big for the room or something?
That's a shit trick, consumer rights are to protect customers from flakey businesses, not give flakey consumers an excuse to rip off suppliers.
Edit - if I misunderstood your post, I'll happily apologise, assuming I can ever find this thread again.
"It’s this bit that might bite us though…"
It won't. You have a statutory right to a full refund for faulty goods within the first 30 days post-delivery. I have no doubt the shop will try to take the reasonable approach of a simple fix, but if you are determined to get shot of the sofa, then this is your route. They can't fob you off with a voucher, refuse to take it back, hit you with costs for the return etc.
As martinhutch says, you have 30 days to reject faulty goods:
http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
sections 19 and 22