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I bought some headphones from an eBay shop, which I've been really happy with. Right side has developed a fault. Contacted the seller, and he said he would check with the manufacturer to see if they were covered under warranty for the fault. He's now replied saying they are, and that i need to contact the manufacturer to sort it out. Normally a shop sends you a replacement surely?
Seller is responsible. Sounds like eBay shop can't be arsed being a retailer
tbh, if the manufacturer/distributer is prepared to deal with you direct then it might be quicker if you do that.
All the retailer will do is act as a relay between you and the manufacturer anyway if they have to send the item in for inspection/repair prior to replacement.
Sometimes brands have alternative structures in place but when push comes to shove your Warranty contract lies with the retailer.
retailer first, but manufacturer may provide an extended warranty that goes beyond your rights with the seller. How long have the headphones lasted, and how expensive were they?
when push comes to shove your Warranty contract lies with the retailer
The retailer is responsible under sale of goods, but a warranty goes over and above that, and is a contract between you and the manufacturer.
What bencooper said, although the terms of the warranty will often require you to deal with one of their authorised resellers rather than the manufacturer directly.
contract/statutory rights= seller
warranty = manufacturer
A developing fault unless due to inherent defect is not likely to be the sellers problem so best to go via warranty.
What bencooper said, except "sale of goods" no longer exists.
Your rights are dependent on the age of the goods, but legally your contract of sale is with the seller. You have no professional relationship with the manufacturer, and the manufacturer is under no obligation to deal with you at all. If a product has to be returned to the manufacturer for repair or replacement, that's the retailer's problem and they cannot just handwave you away to sort it out yourself.
However. The manufacturer [i]may [/i]offer a warranty in addition to your statutory rights. You have the option of dealing directly with them if this is the case, and it may well be more efficient than going through a middle man. Note though that this is your choice, not the retailer's.
If the manufacturer will deal directly with you I see that as a bonus - only 2 possible chances for royal mail or courier to cock up instead of 4 .
only a few months old, emailed the manufacturer and got a bounce back, so will contact the seller again
cheers
What bencooper said, except "sale of goods" no longer exists.
Yeah, couldn't remember what it's called now.