Waiting for a new car delivery....

Can you not buy something 'in stock' for sort of next day or two ?

We’ve given up replacing our oldest car this year. I kinda feel that new Electric cars / tech will reveal themselves next year and perhaps an influx/surplus of 2022 orders cancelled might reveal some sales opportunities later in 2023.

There's not much of anything in stock - hence the reason the used car market is so strong.

Most brands still have significant lead times - I have heard of people being quoted 12 to 18 months wait for VW and Porsche etc.

Can you not buy something ‘in stock’ for sort of next day or two ?

That's what we've done in the past when we've needed a car quick.

They can usually search the dealer network and see what is sat around (cancelled orders etc). It may not be the exact spec or colour you want though.

If you want to spec every last detail you'll have to wait!

We ordered from Kia in 2020 during lockdown and the dealer assured us that the car was on a ship at the time of ordering. They must have rowed it here because it took 2 or 3 months from memory, I was just glad that MoTs had been extended by 6 months at the time 🙂
After a few weeks I rang other dealers and the prices had gone up by a few £1000s. We waited

i think its the same across most of the industry currently.

I believe some Audi's havent got a delivery date (RS3's currently have no ETA if you order one).

I also heard that some manufacturers get parts from the Ukraine, which currently has some other agendas on the go.

And they are still recovering from the knock on effect of Covid.

So unless there is something on a dealers forecourt, as you say, if you cancel, you drop to the back of the queue. My only advice would be to call other dealers that might have something you fancy and ask for delivery dates. Although you will have to take the risk of truth vs trying to get the sale.

I bought a new Kia albeit pre covid era, I know the salesman at main dealer, I got mine on time. Sadly not many others do....they constantly tell porkies and know exactly what's in transit.

With mine, they promised c 6 weeks. I wrote on contract failure to provide within this time they would provide a hire car.

Some of the excuses they come up with to other not so lucky customers are laughable.

Our neighbour has just bought a brand new 22 plate Merc. Not the model they wanted, but it was in stock at the dealer (cancelled order). As others have said, phone round a few dealers and ask what they have in stock for immediate delivery. An average wait of 12 months for most cars is just the norm at the moment

Our neighbours daughter ordered a Land Rover discovery this time last year.
The dealer was seemingly fairly honest and told her it’d be up to a year for delivery.
She was told the other week it was being built, and was shipped. It was the wrong spec so now another delay..

I think she’s brave (a) buying a land rover discovery and (b) having the diesel.

I ordered an Audi Etron through work lease scheme last month, scheduled delivery June 2023. Apparently much of the electronic kit is supplied from Ukraine.

Autotrader brings up a few dealers with brand new Sportage's in stock
https://www.autotrader.co.uk/cars/deals/kia/sportage

Ordered an Audi A4 back in October and was told it would be 10-11 months wait so August/September delivery. It is arriving at my house on Friday so 2 months early.

Bikes were stolen yesterday and I was quoted Feb 23 for a like for like replacement, so not just cars

Ask them for a loan car till your new one arrives. If they say no, cancel the order.

Agree with the above sentiments, find out what is in stock/on the forecourt and buy one of those.
Did that recently with Mrs SSS new car, went round the dealers only interested in what they physically had knowing ordering one was a non event.

Polestar 2 company car ordered, says Jan 2023, can see it being here till March 2023, based upon how others who have ordered the same have slipped.

It's a bit of a horror show in the industry at the moment. The issue the dealers have, is that the ordering system will typically show a status that bears no relation to reality, so updating impatient customers accurately, is nigh on impossible.

A car can be ordered and allocated a build week, but component supply issues can knock that back and the system isn't always updated by the factory. the factories will build what they can depending on what's available, wiring looms are the big issue at the moment.

Conversely, cars that are supposed to be months away can suddenly turn up at port but then sit there for weeks as transport needs booking and there aren't enough HGV drivers (Brexit, Yay!).

I know the popular narrative is that all car dealers are liars, but the reality is a bit more nuanced. Remember, they are paid on delivering cars not taking orders.

Is any manufacturer delivering in a reasonable timescale?

We bought a new car recently, we've had it for maybe a month or so now. Shopping round, every manufacturer without exception was quoting a 12-16 week lead time. 10 weeks sounds optimistic to me.

We got a Seat Arona, which is basically the mini-SUV version of the Ibiza. Seat told us that those two are basically the only thing they're building at the moment, if we'd ordered (say) a Leon we'd be looking at around March next year.

A single issue can hold everything up. Back when I got a Mondeo, there was an abnormal lead time because Ford had run out of steering wheels. Right now aside from the obvious, the largest manufacturer of wiring looms is... Ukraine.

Surely they must have some estimate of a delivery date.

They probably don't. IME it's "computer says no" until it's being unloaded from the boat, once it's in the country it'll take a couple of weeks to prep it up.

I have heard of people being quoted 12 to 18 months wait for VW and Porsche etc.

My sister ordered a Taycan last October with delivery date August 2022. This has now been pushed back to Q2 2023.

I ordered a Volvo XC40 recharge (new company car) at the beginning of April.
I've been quoted 12-Jan-23 as a delivery date... i'll be amazed if it turns up on time.
My boss ordered a Polestar 2 before Christmas - its been put back about 3 times, the spec has been changed due to parts availability and its now forecast for November..

I'm very slightly concerned in an absolutely first world sort of way i.e. not really at all. The EV goes back in May next year, we don't know what job my wife will have then or where it'll be. If she ends up having to commute we'd like another EV but that may mean ordering one now.

The dealer will only know what the manufacturer tells them. This is usually a confirmation of build week, date of actual build and a shipping date. Delivery from shipping date is logistics dependent. The Sportage is made in Slovakia; in a normal world you'd expect 2-4 weeks from DOM to delivery at the dealer. However, some manufacturers are building cars to near complete then having to park them up while waiting for some final components to arrive then retrofit.

Ask the Kia dealer whether the car has been built, if not find out the build week and whether this is locked or still estimated. They will also have experience of time from build to delivery and what specs may be causing delays. Just ask some direct questions.

My mate ordered a Sportage around the same time and was told the same. He gave up and got something else when I think the date moved out to October I think...

I've just ordered a Taycan GTS, was told Q1 2023 but reading the above makes me more concerned. I considered 9 months to be a reasonable leadtime, but if Porsche are telling porkies to others then I'm worried.

I ordered an octavia estate in June.....2021. Still no idea when it's coming. Skoda just keep extending my lease which at £112 a month I'm not over bothered about. Do find it ludicrous after this long but at the moment I'm saving money. My order is £189 a month and salesman told me if I ordered same model now I'd be paying double that and to hang on in.

Ordered a Dacia Jogger at the end of March so not long after they had been released. Salesman said it's going to be 6 months - I haven't heard a peep since and I suspect I won't. I've only seen one on the road since then.

My word - you lot have a lot of patience!! 🙂

mjsmke
Full Member
Ask them for a loan car till your new one arrives. If they say no, cancel the order.

Posted 4 hours ago
REPLY | REPORT

They'll happily cancel your order and sell it to someone else when it arrives and make more money probably. So it just depends how long you can wait, bearing in mind that if you place a new order with another dealer the leadtime will be longer.

I ordered my new company car (PHEV) in Sept last year for Jan this year delivery. Still waiting for it - although I'm now considering cancelling it and ordering a new Renault Megane ETech. They're supposed to be shipping customer orders this year which might be the same sort of timescale as the PHEV I ordered. Very much 1st world problems, I'd just like to reduce my company car tax while keeping my company car! 😀

Friend of mine waited 8 months for a new mini. At almost exactly 8 months he was told they can’t fulfil his order and will not be able to supply him a car. Deposit refunded.

My current company car lease is due to expire on 2nd Dec this year. Work has taken no action yet. So I guess I'll be having my lease extended by at least 6 months. Which doesn't bother me, my Octavia is a good car and has less than 30k miles.

Supply will not improve until late 2023, early 2024.

Unlike the other traditional manufacturers that build different models at the same time on the same lines,Kia/Hyundai build their cars in batches, much like Tesla does.

So depending on the trim/colour that was ordered, you're just waiting in line for the next available space in that batch of colour/trim. Its good and bad as sometimes you end up with the car much earlier than anticipated, but the opposite is also true unfortunately.

Double edged sword for the motor industry at present i'm afraid. Been in a 2 hour meeting today discussing this very point.

On the one hand supply is a nightmare (Motor trade but not cars). We have delays of upto 12 months. Prices are going up every 4-5 months and support/discount levels are dropping at the same time. Selling 1/3 less product and having to maintain jobs means making 3 x as much profit.

SO.......do we advertise at current prices knowing we only have 1 or 2 examples in stock and once they have sold we will probably be looking at a 6mth wait minimum. Thats without the probable 20% price increase that will come with the later vehicles (Oh yes we have changed our order forms to include clauses now for changes to manufacturers RRP and discount structures AND including third party installations.

OR... do we advertise what the future price we think we will be charging (Crystal ball), tell people how long we honestly think they will take and then sit twiddling our thumbs whilst everyone else takes orders.

Neither is dishonest or wrong, its just that the unlucky ones end up waiting for ages and in our case paying a LOT more for what they sign for. I for one tell them they are basically paying for a place in the queue and we can revisit it when the vehicle is due. Their deposit is not refundable either. Anything else is just if's and but's.

A colleague's told me this morning, he's had 16 cars delivered this week he wasn't expecting for months. He now has to get them prepped, funded and delivered this week as he only has a small town centre site and nobody can move.

We were quite happy to order an in stock car of a different spec / colour for a quick delivery, done it before. In fact when we first went in they told us they had a near identical spec one due in 4 weeks, cancelled order. Went back the following day and were told Kia had cancelled the order to them as it was no longer going to the person who originally order it.

I appreciate it's the manufacturer not the dealership just fed up,been over 4 months and no sign of it arriving. I just wanted a feel for how other dealers are, just as bad by the sounds of it. WIll probably continue to wait, been very lucky as two different neighbours have lent us cars (ironically one is a Sportage), between that and me working from home we've just about managed although our car is a Fiat 500 which is a squeeze with 4 people.

Just rung the dealership, now vague delivery date is sometime in August, can't or won't be more specific, I'm not holding my breath.

Their deposit is not refundable either.

Thats without the probable 20% price increase that will come with the later vehicles (Oh yes we have changed our order forms to include clauses now for changes to manufacturers RRP and discount structures AND including third party installations.

Can you legally have a non-refundable deposit when the consumer wants to cancel because of a price increase? Surely in this scenario the consumer has the right to cancel? Then there is the consumer right regarding the seller only being able to charge an amount sufficient to cover their actual losses that directly result from the cancellation.

We signed a lease for a second car (Toyota Yaris Cross) in March. Was originally told June and then November. Frustrating but it just means we're using the van more instead (expensive with current diesel costs). Does limit us for weekend use and trips unfortunately when we both want to drive somewhere.

WorldClassAccident

Bikes were stolen yesterday and I was quoted Feb 23 for a like for like replacement, so not just cars

I don't think this has been given much coverage!

Ordered new SEAT Leon estate in Nov last year, for March delivery. Hook was, "how do you fancy being put into a newer model equivalent spec car at same monthly cost?" Was in an older Leon ST so looked OK.

Salesman left, new person didn't really keep us updated. Was relatively happy with current car so decided not to stress about it. Delivery dates were suddenly "unknown" (wiring looms and Ukraine were mentioned). Was tempted to bin the order but didn't get round to it.

Needed fuel at start of the month, forgot to only half-fill (just in case) and dealer called following day to say car delivery was imminent! Fuel costs went super silly a day or two after...

With a holiday in between, i eventually collected the new car last Tuesday, so only 3± months late. Spec seems to have remained as ordered, and pretty happy with it so far. May have been pretty lucky. Old car still had 1/4 tank of fuel though and new one was bone dry 🙁 First world problems I know, but hate throwing cash away...

Can you legally have a non-refundable deposit when the consumer wants to cancel because of a price increase?

I would think that it's a contract change, which you can accept or reject. Otherwise, what's to stop a bait-and-switch? "Yeah, we're keeping your grand and the price has doubled." No?

Old car still had 1/4 tank of fuel though and new one was bone dry 🙁 First world problems I know, but hate throwing cash away…

Same.

Dealer offered to give us a full tank in exchange for a five star feedback review.

VW ID3 Pro Performance ordered in September 2021, estimated for April 2022 delivery at that time. Latest estimate is late September this year, so over a year, and I think it'll be a miracle if that target gets hit.

The only specific delay reason I'm aware of is 'wiring looms from Ukraine', the rest of the delay is just down to 'things'.

Currently 400k + cars for sale on autotrader, why not buy one of them ? I don’t get why anyone would wait more than a day or two but then again I like cars but not enough to wait for one.

Just been through a similar though process. Wife's clutch died, age and value of the car makes it not woth replacing so becomes scrap. Looked at lease deals on new cars but the majority are "factory order" status. Nothing which was classed as in-stock was what we wanted or wanted to pay.
So went on Cinch, ordered used a car this morning, it's being delivered on Sunday. Job done. Hopedfully when we're looking again in 2-3yrs time things will have calmed down a bit. Either that or they'll be much worse.

I would think that it’s a contract change, which you can accept or reject.

Yeah that's what I was thinking – just the same as when there is a price increase on things like phone contracts, Sky etc you can exit the contract within 28 days of receiving the notification IIRC.

Wife’s clutch died, age and value of the car makes it not woth replacing so becomes scrap

It's always worth it if you want a working car, unless there are lots of severe things wrong with it e.g. rust. Don't be fooled by the market value.

becomes scrap

It’s always worth it if you want a working car, unless there are lots of severe things wrong with it e.g. rust. Don’t be fooled by the market value.

The clutch was the big one but there were many more little things that needed doing that would soon add up to a lot. On top of that the synchro on the gear box was on its way out and we were advised by a specialist that they don't do replacement parts because financial reasons, so to just live with it as long as we could. The car was 16yrs old and it gave my wife an excuse to get rid and get something shiny and newer.

I’m coming up to 62, still waiting for a new car. Puts some of your problems into perspective!
However, do I want or need a new car? And, do you…

I put my deposit down on a new VW group car last month and I’m expecting a Q4 2023 delivery… a very 2022 first world problem

On the positive side our 14yr old Honda Accord petrol estate passed its MOT first time again….

Currently Kia is one of the least affected car manufacturers in terms of supply issues, hence they're now the number 2 car manufacturer in the UK by volume.

However, they still have problems eg they've stopped taking orders for the Sorento as they can't get parts.

As for not being able to give accurate lead times, the problem now with supply chains is that no one can give accurate lead times for parts, so you plan to what your suppliers have told you and then they come back and say 8 wk slip on this batch of chips the day it was supposed to arrive.

It's pretty much impossible to accurately forecast anything with chips in them at the moment as the whole supply chain is broken.

Kia have just moved our delivery date forward by 4 weeks from end to start of August. We phoned up twice to check it was actually true

Had a call from my friendly local Volvo dealer recently, as my PCP is ending in the autumn. He wanted to know what I was thinking of doing. I said I was intending to pay the balloon and keep the car. He said that was probably a good call, but if I changed my mind and wanted another car, we'd be looking at 18 months for delivery.

I've just been offered a 1 year delivery date, and it's clear that this is just an estimate not a promise. Doesn't bother me personally, I'm not in a rush and it gives me time to back out if I change my mind! Relatively small deposit so <shrug>.

What Kryton57 said.
Cancel if you’re bored. But expect to pay more when you reorder before the ‘over-orders’ spill into next year when supplies might have caught up. ‘Over-orders’ because I expect there’ll be many people who ordered, waited, and realise that with high living expenses that new car doesn’t seem as affordable in 2023 as they’d expected.

And while cars are very much JIT (when supplies of parts and shipping allow) maybe some of this too? https://www.wired.com/story/the-world-has-too-much-stuff/

It’s not just cars.

I spoke to a Honda dealer last week about a new bike. They’ve no idea when there will be stock in the UK but suggest it could be November at the soonest.

A mate ordered a Skoda as his new work car last November.

Date has been pushed back again to this November.

I ordered a Octavia VRS (company Car through Arval leasing) in December 21, it has been pushed back from July 22 to September 22 and is now Dec 22. I will believe I'm getting it when it actually arrives.

My Old Dear ordered a Nissan Leaf August ‘21, now that it’s been pushed back to November ’22 (and they didn’t sound confident) she’s finally given up

Still no idea when mine will be delivered, apparently the dealership have started getting deliveries again,but not many. I reckon it'll be late September / October at the earliest.

Same issue with trucks and vans. The company my son works for can't renew their fleet leases (usually changed every 3-4 years) so they are continuing with existing vans, and HGV's. There is no supply of new vehicles to keep up. My son's van recently shat it's ad-blue system and has been in repair for over a month (caddy). He was then given another spot hire 19 plate caddy that then destroyed the cam pully. Currently in a rough running 19 plate Transporter (what a bag of spanners it is).

Work colleague had a new R-Line Tiguan on order since June last year. Was due last month but VW actually called him to say they couldn't build it. It had now become a '23 model with a different spec. Delivery would have then been next Spring. It was cancelled and he bought a used one off Cazoo.

Quick update, no update. Looks like I'm not alone either, there's a lot of other Kia wannabe owners out there who ordered at the same time. I've now created a Google spreadsheet which seems to be going a bit viral on various Kia forums and Facebook groups. We've all added details of what we've ordered, when we ordered and when cars are being delivered / promised. I'm guessing we've now got a better idea of real deliveries than the dealers.

First world problems I know, but hate throwing cash away…

why did you buy a new car then?

Thought I'd update, ordered 7th March, will pick it up 22nd of December, nine and a half months. People who ordered late March and early April are looking at March next year, 12 months. Car arrived at the dealer yesterday, apparently it takes a week to peel the plastic off. Their stock notification seems to be the transporter turning up.

Anyway nice Christmas present although should have had it for my birthday back in May.

This is Kia, and customer service has been non existent, other manufacturers are apparently worse.

If the dealer had been honest in the first place we would have looked at other brands or bittenthe bullet and bought second hand

🤔

Edit: it came through! Great.

With the benefit of hindsight i think we would have struggled to get anything new and the second hand market is nuts. Regostered Kia Sportages are apparently going for £5k over list price on the second hand market.

The premium models are worst affected due to the chip shortages.

My lease (through Tusker) Q4 Etron, ordered in July is now tracking for early June 23 delivery. On the upside, I still have a year to go on my current PCP and the car has gone from zero equity to now around £5k in my favour if I sell it back to dealer.

Sporty Golfs are looking like 18-20 months from order.

Edit: ordered Nov 21.

We ordered a Kodiac a couple of weeks ago, late Feb delivery is what we have been quoted. This thread is preparing me for getting it late summer if we're lucky...

To give some people hope, I ordered a new VW lease in mid Jul 22 and it was delivered 30 Nov 22. It was through Vertu Leeds (who have been good to deal with).

A4 Avant ordered in June. Apparently in the UK and expecting it at the dealer in the middle of next week.

Thing that’s slowed it down is the adaptive cruise control; mate has ordered an identical spec apart from that and colour and he’s got his this week, having ordered in Aug.

I ordered my Octavia VRS tdi estate (company lease car) at the beginning of Dec 21. I have just ben told its built and waiting to be shipped so expected mid-late Jan 23.

My colleague ordered a Superb hybrid estate in Nov 21, he has been advised that there is no build date but to expect Sept 23 delivery!

"To give some people hope, I ordered a new VW lease in mid Jul 22 and it was delivered 30 Nov 22. It was through Vertu Leeds (who have been good to deal with)." - I have used them for my company cars servicing for the last 15 years and can advise that the service has been superb.

I’m surprised how many people in this thread are buying new cars

However when the price of a 2nd hand car, with 5k + miles and 1 yr + old is only about £1k less than new I can see why you would wait

Really surprised for A4 delivery times mentioned above. Mrs ordered new company car in Jan 22, original delivery estimate was early Aug 22 and it might actually be delivered before New Year.
Mercedes delivery estimates were over 13 months already back then.