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Well I never knew this existed!
We booked flights with Norwegian Air for the Easter holidays, from Gatwick to Los Angeles. The flight was cancelled due to Covid-19, I have been trying to claim a refund from the airline ever since, to no avail. I phoned my holiday insurance who said "have you started a charge back through the bank".. "no I payed on my visa debit card" (surely this is credit card only)..."phone HSBC and request a charge back". So I started a chargeback request (few mins with HSBC), and got the full £1,370 the next day! Apparently visa debit charge back is not as easy as credit card charge back, and normally take 60 days to enable the other party to contest it. Applies not just to cancelled flights.
whilst visa etc make more money than they should, I think its a little shameful that the insurance companies make people explore the other options before insurance co's provide the coverage you've paid them for.
For sure, with you on that. The Insurance company (AXA) were really poor, they refused to look at the case until I could prove every other avenue had confirmed they would not pay out.
whilst visa etc make more money than they should, I think its a little shameful that the insurance companies make people explore the other options before insurance co’s provide the coverage you’ve paid them for.
If they didn't, we'd all pay more for insurance.
Hmm I might give this a go to claim the fee back from the organisers of Velo Birmingham ( the event has obviously been cancelled and they are keeping 100% of the cash, no discount or option to carry over to next year )
Wonder what would happen if you did a charge back against the travel insurance premium? 😉
I think its a little shameful that the insurance companies make people explore the other options before insurance co’s provide the coverage you’ve paid them for.
It's not. As pointed out above, insurance premiums would be mega expensive otherwise. Charge back is a valid way of recovering your money. Insurance payout isn't recovering your money, it's compensation for the loss. In that case, the airline would still have your money and the insurer is compensating you for not getting it back after all other avenues have been exhausted.
Not wanting to start an argument, but...
If you’d paid for your lost holiday by cheque, cash or vouchers, the insurer would have to pay out.
But the insurer charges the same premium however you pay for your holiday.
So I wouold say the fairest thing to do would be for insurers to charge a lower premium for those customers that cover the risk for them i.e. pay on card. Because, if you pay by card, you’re effectively paying for cover you’ll never be able to use.
To be deliberately obtuse, imagine if private health insurance worked like that: pay your premiums, but when you come to make a claim they say, ‘Well, the NHS can do it, so go and see them.’
Also, as you’re insured, you could argue it’s up to the insurer to cover the admin to recover the loss, and chase the chargeback for you.
With car insurance, the cost of repairs are paid before the insurer recovers those costs from the third party. So why doesn’t the insurer make the payout and then do the chasing of chargeback on your behalf. That’s how it should work, data protection aside.
Just sayin’
So I wouold say the fairest thing to do would be for insurers to charge a lower premium for those customers that cover the risk for them i.e. pay on card. Because, if you pay by card, you’re effectively paying for cover you’ll never be able to use.
It wasn't that long ago nearly all outfits like airlines would charge extra for using a CC. It's a bit like Paypal fees, it's sort of justified for having a smidge of cover.
Now that it's illegal to charge extra, maybe the insurance market will take it into account the next time they insure anyone. Provided it's still a viable business, at least.
It wasn’t that long ago nearly all outfits like airlines would charge extra for using a CC. It’s a bit like Paypal fees, it’s sort of justified for having a smidge of cover.
Why would an airline have been justified in charging me extra for a service I get from someone else?
The cover you get by paying by credit card is nothing to do with the airline (or whoever else you buy stuff from) and was never the reason airlines charged a fee for using them.
To be deliberately obtuse, imagine if private health insurance worked like that: pay your premiums, but when you come to make a claim they say, ‘Well, the NHS can do it, so go and see them.’
I’ve been told that, not by the insurers, but private health clinics, on more than one occasion.
I thought debit card chargeback was a legally grey area? I've used it before but it was a ball ache
imagine if private health insurance worked like that: pay your premiums, but when
That's exactly how a lot of private health insurance works...