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Same experience here.
Four of us travelling Edinburgh-Carlisle a couple of years back to do the C2C, huge intercity train virtually empty, I'd sorted the reservation for bikes, and had the paper confirmation with me.
Guard - it's not on my system/I haven't been informed, you aren't getting on. Delayed us enough that we couldn't get on the train.
Utter prick, who very nearly got throttled.
FTM
You see this is the problem, there is no flexibility for this sort of problem whatsoever.
Virgin staff would never ride cheeky trails. "It says 'ere you can't, so you can't"
Train companies look for an "ability to follow rules and procedures" when they recruit staff. It's not supprising then that you get a lot of jobsworths on the job.
At our place theres guards who seem to have more trouble with the punters than most, they are the ones who see everything in black and white.
I think you cyclists should all b*gger off (and take commuters, mums with prams, scroates, p*ss heads, ale trail ars*eholes, race going ar*eholes etc with you) and leave us to play trains in peace 😉
Leeds by any chance? 😉
Guess what?
Go on, guess. I'll give you a clue, I'm not currently on the 1717 to Birmingham New St.
That's an amazing coincidence. Nor am I!
Srsly mate, that's pretty shocking. Put in a formal complaint.
It was cancelled...
The lady booked me on the next train which would have had me spending 3 hours on the crappy Arriva trains from Crewe, so I opted for the 1817 which is a spanking new train and very lovely inside. Worth the wait 🙂
And my new 3G dongle is working very well indeed with NDIS drivers, rather than my old PPP one.
Imagine my disappointment, etc.