Urgent advice neede...
 

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Urgent advice needed

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My nephews girlfriend is from South Korea and she is over here in the UK and she has been involved in a serious accident, she has been sedated.

Her mobile phone is password protected and I need to get in touch with her family or at least get someone to get in touch to let then know what is happening?

We do have her passport in our possession.

I am guessing it will be the South Korea Embassy, any advice?


 
Posted : 04/08/2023 3:37 pm
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Embassy?

https://www.visahq.co.uk/south-korea/embassy/united-kingdom/


 
Posted : 04/08/2023 3:39 pm
thols2 reacted
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Nothing really helpful, other than shirely your nephew would know the best options (hopefully he's ok?), though maybe look at her facebook profile for family/friends (assumes that she has FB..). Either way, best wishes to her (& him..)


 
Posted : 04/08/2023 3:40 pm
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Does the Passport have emergency contacts written in it?


 
Posted : 04/08/2023 4:04 pm
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If she has filled it in you should be able to see the emergency contacts on her phone, it's an option on the password screen, although appreciate it may be in Korean.


 
Posted : 04/08/2023 4:17 pm
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Call the embassy. That's why they're there.


 
Posted : 04/08/2023 4:22 pm
leffeboy and daddydave reacted
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The "easy" answer is to ask the hospital staff to contact the police.  The police will contact the embassy, and I am sure have more success than a random person contacting them.  I've tried calling the police in similar circumstances and it was clearly going in a queue of jobs and likely the person would be dead before their next of kin had been told they were in ICU.  A two minute call from hospital to police (with my contact details) and after a quick chat to me there were officers at the NOK's door in 15 minutes.

shirely your nephew would know the best options

Its 2023 - probably not as likely as you think...


 
Posted : 04/08/2023 4:22 pm
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Some phones allow anyone to dial emergency contacts without a pass code BUT only if the user has set it up. Good luck.

I would call the consular dept of the Sth Korean embassy, and not wait for the hospital to ask the police to call the embassy...

https://www.samsung.com/levant/support/mobile-devices/how-to-use-galaxy-device-in-an-emergency-to-contact-emergency-contacts-and-view-important-medical-information/


 
Posted : 04/08/2023 5:26 pm
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Another vote for embassies should know how to do this stuff.

Many years ago I took a call from an embassy staff member overseas in not dissimilar circumstances. This was before LinkedIn all they knew was the employer somehow and they'd found and contacted us within hours.


 
Posted : 04/08/2023 11:27 pm
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Have you tried to see if it has a face ID or biometric function?


 
Posted : 04/08/2023 11:34 pm
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Embassy as above I think, I'd be reluctant to call anyone direct i.e from emergency details in passport) if it's serious/life threatening as it could be very difficult call and cause them unnecessary stress, police and embassies will be much better at handling this.


 
Posted : 05/08/2023 6:55 am
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<p>The Police/ hospital staff would normally deal with this</p>


 
Posted : 05/08/2023 7:07 am
Drac reacted
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Checked phone, nothing. Its either a password or pin, but in Korean.

Checked embassy only open Mon to Fri.  I am going to the hospital today to find out more.

The reason why we dont know anything is because she doesnt have a good relationship with her father, hence the lack of information and contact details.


 
Posted : 05/08/2023 9:25 am
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Do you know anyone who speaks Korean? Or do you know that the family you would be calling speak enough English to get the message across?


 
Posted : 05/08/2023 10:09 am
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And why is she in the UK? Is she here for work or uni? If so they may have some emergency contact details and can help (as in they could do the communicating, not give you the contact details of someone in Korea).


 
Posted : 05/08/2023 10:11 am
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Checked embassy only open Mon to Fri.

It seems like this is the freephone access number to call the emergency helpline of the consular dept of Ministry of Foreign Affairs of South Korea: 00-800-2100-0404. They offer an emergency translation service so there certainly must be someone that speaks English.

Emergency contact info is all here - in Korean (which I suppose makes sense when almost all the people trying to access the service will all be Korean people). If you have Chrome, the in-browser translation is good enough to explain more.

You can also message them through Kakao and other chat apps.

https://www.0404.go.kr/callcenter/info.jsp

Also, on the offchance she has documents or stuff in Korean you need to read - Google Lens will translate stuff on screen if you simply point the camera at it


 
Posted : 05/08/2023 11:38 am
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what about social media accounts?  you may be able to track down close relatives that way


 
Posted : 05/08/2023 11:41 am
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We're 22 hours in since the OP. How's she doing?


 
Posted : 05/08/2023 2:25 pm

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