Trek phone app not ...
 

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Trek phone app not connecting to ebike

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 dyls
Posts: 326
Free Member
Topic starter
 

Has anyone else had this issue, the app just doesn't seem to be picking up the ebike?

I've switched off power saving on the phone and have tried re-installing the app.

Secondly - does it matter; is there anything worthwhile on the app itself, I note software upgrades have to be done at a dealer anyways.

It connects to the bosch flow app fine!


 
Posted : 07/11/2023 11:09 am
Posts: 5153
Free Member
 

I’m going to bet that it’s a Bluetooth firmware issue.

Update the phone, and get the bike shop to update the bike software.


 
Posted : 07/11/2023 8:49 pm
Posts: 0
Full Member
 

Is it an iPhone?  If so, go into Settings > Bluetooth > [Trek Bike ID] > tap on Info icon and ‘Forget This Device’ … then go back into the Trek Central app and reconnect to the bike.  I guess if it’s an Android phone then there will be an equivalent way of removing the Bluetooth connection.


 
Posted : 07/11/2023 9:34 pm
 dyls
Posts: 326
Free Member
Topic starter
 

I have just tried disconnecting the bluetooth and reconnecting the Trek app, but still doesn’t work. The bike’s bluetooth does pair with the phone bluetooth, and the bosch flow app works fine.

For some reason the Trek app doesn’t connect, not does a garmin edge 830.


 
Posted : 07/11/2023 10:38 pm

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