[Closed] Threatening behaviour from retailer - what to do?

It's your responsibility that they stay safe and in the condition received.

If they get damaged then you can't prove or disprove... you could then get stuck with 50% of the fee in court if you can't prove your side of the story.

Can't you speak to customer services and ask to speak to a manager for better advice or compensation for a plastic sheet?

Charge or invoice them for storage?

Report them for dumping?

Report them for health and safety for blocking the door way etc?

If you can prove your multiple attempts to resolve this I believe you can put them outside awaiting their collection - or theft.
Suggest you search online for chief exec name and email - there's a website dedicated to listing ceo contact details - and message him/her direct; that usually works. State that you will use social media unless they respond promptly - say, within 2 hours - to arrange same day collection.
You could also invoice them for your time, inconvenience, time off work etc.

Search 'chief exec emails' and then.....go for it.
Keep us posted.

It's your responsibility that they stay safe and in the condition received.

That's not my understanding, can you provide a source for that?

They actually had no idea I still had them

Hoy it in the skip then. (-:

I bought some very large items from an internet retailer with a very good rep. I don't want to say what they are, suffice to say they are very expensive, very large and have to be stored in a particular way to avoid damage and definitely not outside.

Gold plated XL butt plugs? You do have to be careful how you 'store' those bad boys and no I'd not put them out on the lawn; the neighbours will talk.

Company not on ceoemail.com.

I have tweeted one of the directors instead. 🙂

Hoy it in the skip then. (-:

Thought about selling product but decided to do the honest thing. Now sort of wishing I hadn't, but it wouldn't have sat right with me.

expensive and delicate? go to a shop.

I would give them a series of days/times that they can collect the furniture in the next week (maybe 3 windows?), after which time you will consider the goods to be "abandoned" by them and dispose of them appropriately.

Get confirmation that the message has been received and understood.

if they don't collect them, get them on ebay.

if they don't collect them, get them on ebay.

I'm going with Sofas.

The threat level....how are you sleeping at night?

I was going with PLanetX but you could be right with Sofas.

I was going with PLanetX but you could be right with Sofas.

If PlanetX made Sofa's .....

Amazing Sale of Sofa's we don't have in stock ... offer only valid for sofa's in stock?

That's not my understanding, can you provide a source for that?

I'd guess under contract law they now made him responsible until he amends the new contract.

I'd send them a new contract amendment with storage costs and invoice from tomorrow.

I'm going for worktops

I reckon it's a hot tub after that other thread.

OP go on tells us what it is?

Your legal obligation is to take reasonable care of the goods whilst they are in your possession. You are not required to ensure they are kept in the same condition as they were delivered to you in.

Given the nature of these goods I would say it was perfectly reasonable for you to give them a deadline to either collect the goods or put you in funds to pay for covers for them, failing which I don't think they could argue you'd been unreasonable. If they subsequently send you an invoice reject it and send it back with one of your own for a daily storage fee

im going kitchen units.

Mattresses?

Is it an old Ford Escort on bricks?

I could see how it would be difficult to store, exceed the weight limit and annoy the neighbours if there's a few of them.

Mail order brides.

Do mail order brides have to be kept dry?

If they subsequently send you an invoice reject it and send it back with one of your own for a daily storage fee

He'd probably need to amend the contract to charge them a daily storage fee.
It is however perfectly reasonable... given they have actually delivered but failed to take away the incorrect items and at the same time they have failed to provide any protective covers for the incorrect items.

A Bernard Manning joke in there Spekkie

Totum Poles. I'm going with Totum poles

carpets.
aggro? sure. but a few builder's tarps aren't expensive.

More expensive than not buying tarps to cover over somebody else's goods that have mis delivered and now in the way though.

Reasonable is the key here.
OP can prove he's tried to resolve the issue.

Company have not taken care of thier own goods, if they are expensive and bulky I'd say it's reasonable diligence for the company to swiftly collect rejected items. Or at least make more effort to keep the OP in the picture about when they will be collected.

Is it reasonable for the op to incur storage costs or buy special covers for the goods? I'd say no.
Is it reasonable for the op to store them in his house or garage whilst the issue is resolved?
Hard to say..we don't know if he has enough space or how big these goods are.

If he lives in a two bed terrace probably not. If he has a 5 bed house with a double garage that might change things.

Even so, all the effort to resolve seems to have been made by the OP so far.

I'm going with sex dungeon related goods... Hence doesn't want them outside uncovered where neighbours can see

I'm going with matching pair of chandeliers.
[img] [/img]

"Do mail order brides have to be kept dry?"
No. Much better wet! Speaks from ambition not experience.

I had this once, I telephoned the company and was told they would 'collect when they were ready', argument ensued, I said if it wasn't collected I would throw it away. I was then threatened with an invoice if I did that.
So I emailed the company owner (person I spoke to) stating I was giving them fair warning of 7 days to collect otherwise I would dispose of the item any way I see fit.
They never came I threw it away and never heard from them again.
I think by giving them 'fair warning' and 7 days to sort themselves out they would have little chance in pursuing me for any money.
I'm not a lawyer though so it may not work in your case. Worth a try?

If they can't collect can you deliver?
Organise a courier and invoice them for the cost.

Tell them in advance that that's what you're going to do if they don't collect at your convenience.

Problem with doing that though is op will incur costs which he'll then have to chase to recover, given the retailers attitude so far, I doubt they'd be in a rush to reimburse him.

Besides that there is nothing to stop the company doing just that and getting a courier to collect the stuff if they care about thier goods.
All come back to being reasonable and due diligence which it doesn't seem the company is doing.

Isn't it the case that you ordered and received the correct items, the incorrect items are not what you ordered and therefore fall under 'unsolicited goods' so you can pretty much dispose of as you see fit?

At the very least going off this law there is no way they could invoice you for them as that would be a criminal offence.

[i]Under the Consumer Protection Regulations 2000 it is a criminal offence to:

Assert a right of payment for the goods.[4][/i]
https://en.wikipedia.org/wiki/Unsolicited_goods

I'd wait til they have collected the goods, then send them a Small Claims Court N1 form with a claim for the monies lost for the days off extra you'd have to take?

Marijuana plants?

Know anyone with a garage that could store them and give the co that address for collection?

You have to take reasonable care of them under tort law. That's basically the section of English law that says "don't be a dick". The seller also has to collect in a reasonable time...

Collection within 7 days or you will sell them and pay the money back to the supplier after a reasonable deduction for storage costs (which could be 100%) should be OK.

Are you collecting Dave Hinde fan letters?
Are they wet with the tears of former customers?

Solar panels FTW.

Solar panels FTW.

The wouldn't be much use if they turn to dust when put outdoors?

I'd store them as asked, then when you have a definitive collection date, fill the items with wasps! That'll teach them 😈

In their boxes init.

My inlaws had a sizable pile of them when they had theirs done.

Buy some plastic dust sheets, put them outside (covered/wrapped or preferably hidden). If they don't collect, after a month, eBay them.

Is it two pallets of tarpaulin? They might be ok to be left outside

stevextc - Member

I was going with PLanetX but you could be right with Sofas.

That's got some pictures in my head ....

If PlanetX made Sofa's .....

Amazing Sale of Sofa's we don't have in stock ... offer only valid for sofa's in stock?

Well after contacting one of th owners via Twitter the ability to collect today has suddenly materialised and they were picked up 30MINS ago. Amazing! 🙄

So what we're they?

I'm going for artisan wood burning stoves, this is stw after all.

I'm saying something from Matalan/Julian Bowen?

Can only be STW standard bicycles, not to be used outside

Must be something massively embarrassing to not have mentioned it yet.

I'm going for 10' tall Amazonian see dolls.

Must be something massively embarrassing to not have mentioned it yet.

A bike from Halfords?

I'm guessing sex dolls*. The deliveries went like this:
Once...a man
Twice...a man
Three times...a lady.

IGMC

*the ones with real hair (first to get tv reference wins a non existent prize)

come on Op, out with it. What were 'they'?

I know exactly what they are because we were talking about them on the phone yesterday.... 🙂

I'd send them an email and give them a week, then eBay them.

They've been picked up now, waiting for a refund that was promised so will say when that comes through.

Sorry to generate so much excitement. 😀