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Great product but their business pricing is CRAZY. What's everyone else using? Splashtop Pro seems very reasonable @ $8.25/month/user
Good question. There's shedloads of alternatives but most start getting expensive quickly.
Try Cloudberry - it's hard to argue with a pricing structure of "free" even for business use.
https://www.msp360.com/remote-assistant.aspx
What are using it for? Most of our internal remote support these days just goes through desktop sharing in MS Teams I think.
... I should probably add, Cloudberry was slow as arse when I tried it but seemed otherwise great, and I'm 99% certain that it was slow because of the POS hardware I was connecting too rather than a problem with the software itself. Let me know how you get on if you take a look at it.
Ta, Cloudberry was looking good until I read it was Windows only!
This would be to provide small business remote IT support (mainly Macs).
Ah, a critical piece of information there!
If it's internal support over a secure network there's always VNC. I wouldn't want to use it over the public intertubes without some sort of VPN or other tunnelling though.
There's loads of others I've used historically. LogMeIn, GoToMyPC and a supporting cast of thousands. Which ones have Mac clients and a reasonable business pricing model though, I've no idea. I'd be surprised if there isn't a comparison page on Wikipedia (I'll go look.)
Thanks, will take a look. It's for over the internet. Internally we use the Mac built-in Remote Desktop which uses the VNC protocol and works great. Like you say, not ideal for internet. I have used a VPN in the past but discontinued it as it was very flakey (not really my area of expertise tbh!) Something like TeamViwer will "just work" so is preferable!
What you could do perhaps, if you wanted to dodge licensing costs, is set up a jump server at a location. So you TeamViewer onto a designated machine then Remote Desktop to the final target from there.
It's not very scaleable and might be a bit slow, but on the other hand it means you've not got every machine on the network open to inbound Internet connections. Probably not the best solution over a proper secure client but figured I'd throw it out there.
We use AnyDesk, sounds like Splashtop is cheaper if you fit within their 'pro' licence.
AnyDesk performs as well or better than TeamViewer.
TeamViewer Free is not a good solution, the account/PC will get blocked at some point.