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Just been on the phone with BT (i only get my line rental with them) and i have phoned them every month since i got the contract, They have been charging me £27ish a month insted of the £12.50 for the line rental. I was assured last month that i would not be chaged anymore than i should be, not trusting them i canciled my direct debit, and they have now charged me £1.50.
To start off the Auto attendent is the worst in the world, i have never managed to get throught to the correct department, they might as well have 'Press 1 to go to the wrong department'. This time i got through to the faults department, so i gave her (the pore woman) a mouth full about the auto attendent, Then i fet bad because it is not her fault, she then put me through to india. I demanded that i speak to a floor manager, she said can i not help you... NO PUT ME THROUG TO THE MANAGER!!!! She then asked me for my details so that they could get a managed to ring me back...
5 min's latter i get a phone call on my mobile, 'Hello is it BT how can i help?' Well....
i have been paying £27 a month and i shouldnt be, my account is £80 in credit so i should not be being charged the £1.50. He says that you have canciled your direct debit, so under the agrement you had be charged £1.50, I said you have allready broken your agreement by not taking the correct ammount of money out of my account as such i have been incured bank charges cos you can not take the correct ammoun of money out of my account.
I am stuck with bt untill the 12 month contract is up because it is a new line grrr.
well that is part of my rant, and it is getting me stressed so i am going to leave it as that.
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Just after i got off the phone i got told they are going to put 50p Tax on broad band WTF, the govermant want to get everyone on broadband or for every one to get acces to broadband by 2010, then thay are going to tax everyone. The is a govermant scam to get money from every one.
W**KER* the lot of them, there should be reolution againt the jerks in there ivory towers...
decent rant, not too many pretend typos and enjoyed the ascii art too.
8/10
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I will miss every penny of the [b]£6 a year[/b]. No really, I will. Each month, when it starts to get close to payday I'll be thinking "shi'ite. I wish I had that 50p I've been charged on top of my reguklar telephone bill".
This thread has some of the worst spelling since rudeboy ruled the land!
I hope BT take that 50p a month a buy that pore woman some clearasil
Never had a problem with BT myself. But they'd have been much better if they'd remained publicly owned and not strangled by unfair competition rules.
bigyinn I have an excuse i am dyslexic, and there is no spell check on this computer, sorry 😉 xxx
But they'd have been much better if they'd remained publicly owned and not strangled by unfair competition rules.
I'm no fan of privatisation of essential services but BT before privatisation were truly terrible
Extra marks for innovative swear filter avoidance technique!
I'd pay £1 a month extra if it meant that smug couple on the BT ads were shot in the knee caps.
Ian Munro - MemberI'd pay £1 a month extra if it meant that smug couple on the BT ads were shot in the knee caps.
I'm considering that for all the useless Virgin call centre operators. Apparently a forename and surname with a total of 7 letters in is far too much to comprehend, even if you say each letter by its name in the phonetic alphabet.
BD - But why the funk should you and I have to subsidise broadband for others, no matter how small an amount of money per month is taken?
On top of that, why is the government planning on investing in a broadband network for the future that will have such a poor speed even by current standards?
Would be interesting to see a bit more detail on this though, especially the legal ramifications involved with taxing phone lines to homes that don't use BT (publicly funded) lines. I can't see the likes of Virgin being happy about the fibre optic network that it (and the companies it brought up) laid with private funds being taxed to assist a potential market competitor. I'm sure there is an EU law to stop that sort of thing?
Its all so much hoop though as I don't believe Labour have enough clout to get this bill through Parliament before the next election and once the Tories are in this 'Porn for Pikies' idea will be a goner.
I'm no fan of privatisation of essential services but BT before privatisation were truly terrible
I disagree. Not from a customer point of view as I wasn't old enough to know then, but I know several people who have worked for them for 30+ years from field engineers to high management (as well as also being customers obviously). At the point that they were privatised they were poised to put in services not too far from what is currently planned as the next step in BB and data/video over phone etc but due to privatisation they dropped that, and furthermore refused to update the the equipment from that point on because the competition checking people decided that the competition should be able to use their technology. If they did put the technology forward (after spending countless millions developing it) the competition would be better placed to make use of it without having had to invest in the hardware.
OK it wasn't at the time of privatisation, but sometime after (early 90s) and it was due to the privatisation that the technology didn't come forward.
I agree with Sooty. You either support the free-market, or you don't.
Either, the "invisible hand of the market" always knows best, or it doesn't.
And didn't we come to the conclusion 30 years ago when the neo-liberals won the election, that the market [i]does in fact[/i] always know best ? So why should the government subsidise unprofitable business ventures ? Why should something which is clearly not economically viable, be encouraged ?
It seems to me, like yet another clear-cut example of privatising the profit, and nationalising the losses.
Of course if BT was still nationalised, there would be no need for the 50p tax.
Because the profit BT makes, would more than cover what the government wants to spend on expanding the fibre-optic network. With plenty of money left over for other projects.
Indeed, if BT were publically owned the UK would have a much better comms infrastructure, IMO. But I dont agree it works on all businesses in all cases, or that it should be applied to all sides of public services.
Ernie is that sarcasm? 😕
No Sandwich, not at all, I meant every word of it ........ I'm not sure why you might have thought it was 😕
8.5.
"so i gave her (...) a mouth full"
*snarf*
Gordon Brown says the internet is critical to education
Gordon Brown says all homes need internet access
Gordon Brown taxes the internet
See the pattern?
The sooner we get these f###ing idiots out of government the better.
The most lame thing about this vote grabbing headline is that I think BT need somewhere around £ 6 -7 billion to upgrade the network to fibre and get everybody connected. This will raise around £ 200 - 300 million a year.
I'd be happier to pay if my existing connection was OK, over the last few months connection speed at peak times has dropped to a crawl, I'm 4 miles from the exchange at the end of the copper cables but as we're already connected I can't see it being on anyone's priority list to upgrade us even though we're helping fund the upgrade.
Thing is privitisation doesn't work well with infrastructure service (trouble public sector organisations were pretty rubbish as well).
Visit your bank tomorrow morning with a copy of the wrong bills and get your money back on the spot. Whole point of Direct Debit.