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A friend of mine is starting a restaurant app business, and is undertaking a survey prior to its completion. Would you be so kind as to take a look and respond?
Thanks in advance to those of you who do.
https://www.surveymonkey.co.uk/r/RH8SCWK
Done, good luck
"Meh" is a childish turn of phrase for a grown-up audience.
Other than I quite liked it 🙂
Its quite indicative of a tech based questionnaire about food that the question about what you want when you eat out didn't include the quality of the food. Which is what I eat out for. Not the ease of use of an IT device.
That's a helpful comment, aP. I'll pass that on.
Yes what aP said
Q9 needs a 'Meh' option. 🙂
So this an app that replaces a notepad. What happens if your network goes down?
Restaurants are on slim margins as it is - I can't see them going for this added cost (esp as I assume there will be an ongoing cost also). I've been served by someone with a tablet rather than a notepad - took ages.
Nice idea but the reality is not so clear cut.
Edit: video shows a waiter/waitress using it but survey suggests it's the diner who uses it. A couple of questions then:
1) are they going to supply one tablet/diner? If not the process of choosing/ordering food will take forever.
2) If you're trying to reduce staff then who delivers the food and takes away the plates - not sure the app can do that.
I don't want to use some manky tablet to order my food, god knows who has had their hands on it before.
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This model already exists in a couple of London restaurants. Can't remember the name but one near Tottenham Court Road serving Asian Fusion food with app projected on table
Have tried and tested a few of these and they are a nightmare. Over complicated that actually slow down service and remove interaction between the customer and the venue.
Upselling is essential and well trained staff can link sell spontaneously that apps cant.
Apps like this are best targeted at large pre-order venues (think stadiums etc) where the app is downloadable and the customer gets a discount for doing so and you fill up on marketing data!