[Closed] Surly have got the right approach to customer service...

If this was a customer service "joke" from BT or Sky or Virgin or whoever, you'd be incensed.

Not true to be honest. I'd love it if they put out something like that rather than the bland meaningless corporate drivel these big companies all spout. Generally the world is a better place if we all have a bit of a laugh.

I'd still love a Disc Trucker, but I'd take the stickers off, just in case anyone stopped me to chat about my sophisticated humour, or how great I was 'cos I didn't buy a Boardman.

Yep that would teach Sury a lesson wouldn't it.

Am i in a minority in selecting what I buy on if it's going to do the job it's supposed to at a price i can afford.

All the rest is just guff and nonesence.

I don't want to teach Surly a lesson.

I just don't want to be associated with the kind of people who allow themselves to be defined by what they buy, rather than what they do.

"All the rest is just guff and nonesence."

+ lots!!

"the more I read of this thread, the less I want to be associated with people who think they're special because they've bought a into a minority brand."

I haven't seen a single person think they're special because they like surly stuff on here (lots expressing that they find it funny and uptight, up themselves folks maybe need to get a bit of life or accept that some folks like puerile humour and don't take stuff so seriously all the time), just yours and others assertions that it is so.

maybe you need some self reflection to see why it irks you so? xx

toys19 - Member
which brand? email me if you wanna keep it secret...
POSTED 15 MINUTES AGO # REPORT-POST

I think it was me at on one.

I haven't seen a single person think they're special because they like surly stuff on here (lots expressing that they find it funny and uptight, up themselves folks maybe need to get a bit of life or accept that some folks like puerile humour and don't take stuff so seriously all the time), just yours and others assertions that it is so.

And yet there you go acting all superior and slagging people just because they don't share your opinions.

Judging by this thread Surly seems to be successfully trying to appeal to people with a hugely inflated sense of how much cooler and funnier they are than the average person, who apparently think that anyone who doesn't share that opinion is an uptight square.

Or maybe they sell stuff to people because they've taken the time to make stuff that no one else does.

Some of you guys try to read far to much into stuff that's as simple as buying a tyre/tube/ rim.
When I buy a new tyre the last thing on my mind is will a randem person off the internet that i will never meet thing it's cool.
What i'm thinking is will this tyre do what i want it to do.

It's just bikes nothing more nothing less.

Time for the spock button.
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grum- you have issues darling

brant - Member

toys19 - Member
which brand? email me if you wanna keep it secret...
POSTED 15 MINUTES AGO # REPORT-POST

I think it was me at on one.

Linky!!!

PP if it was Brant maybe you should bury yer hatchet as you are missing out... Love my macinato, would get a fat thing too if I didnt already have umpteen bikes.

tazzymtb - Member
grum- you have issues darling

I have issues with people who actually think they're better than others because of the brands of bike they prefer, yes.

tazzymtb - Member
grum- you have issues darling

Great retort.

I just have issues.

[img] ?1318992465[/img]

I have issues with people who actually think they're better than others because of the brands of bike they don't like, yes.

I'm getting this to 1000 -single handed....who's in?

I'm struggling 😐

Grum.
Don't take this the wrong way but from what i've seen of some of your photos they're pretty good.
Why not start posts with some great pics and stuff in instead of being so down on stuff that you're not into?

Each to there own but you do seem to seek out stuff you know you don't like and start bitching about it.

I would love to see you put as much effort into starting positive threads as you do into this kind of pointless arguing.

Just a thought like.

I have issues with people who actually think they're better than others because of the brands of bike they prefer, yes.

I fear you have me mistaken, I don't judge myself above or below others because of a bike brand that i don't own; but because I am massively better than them, because I'm flipping awesome and you are such a square bear it pains me to even be the same virtual atmosphere as your bland beige, vanilla, wafflings about how much you hate nicheistas and attention whores. Your very existance produces an unbearable ennui.

Now I shall set up an alter to my greatness and demand sacrifice of tubby, middle aged, orange five riding, sandal wearers to appease my wrath.

maybe you need some self reflection to see why it irks you so? xx

Loving tazzymtb's patronising posts.
See him sneer as he posts another one.

We know you're crying inside and we hope you feel happier soon. Xx.

Ooh he did another sneer as I was posting!

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I love my Surly Karate Monkey. It just rides right.

I found the Surly blog quite amusing. I guess you either get it or you don't. If you don't, you never were going to be a Surly customer anyway so they don't care if you are shocked by their approach.

You've got to admit it though, it got you talking about them and the only thing worse than being talked about is not being talked about.

STOP.

This is getting silly. We're all a nice bunch and this getting out of hand.

Take a moment...

..and end of thread..please.

I'm out. It's been fun.
Byeeeeee.

Tazzy's middle name is Cyril. 😆

We're all a nice bunch

you obviously haven't met the beer drinking beardy nasty single speed boys in the corner...I bet they smoke as well....and they look odd....and don't talk like us 😆

Edit: cheers stu, nice to see you also remember the raccoons 🙂

Does this help...?

I have a couple of dogs who help out in my shop: mainly eating biscuits and scaring delivery guys... But mine don't have goggles. Surly dogs have goggles.. What does boardman bikes dog.look like?

Once again read what they wrote, it's all tongue in cheek, obviously and blatantly tongue in cheek.

Some of the conclusions drawn from that blog are ludicrous. It's just some blokes messing around, who happen to make remarkable bikes, and bits.

[img] [/img]

Ringo....

I found the Surly blog quite amusing. I guess you either get it or you don't. If you don't, you never were going to be a Surly customer anyway so they don't care if you are shocked by their approach.

Look, here's how to say you like the blog post and Surly without coming across as a bit of tit. Some people on here should take note.

dog with goggle...can't get better than that. Although an owl wearing spats would be pretty damn cool

Fuh shizzle, brah.
[img] [/img]

"Loving tazzymtb's patronising posts."

don't honestly see where i've been Patronising (defined as characteristic of those who treat others with condescension) anywhere? 😛

Edit: BLOOMINHECK did not expect an owl in spats *small round of applause for cfh*

As is often the case, those who wish to appear as not to care at all often care the most.

If the inertia from these threads could be harnessed we wouldn't need fossil fuels.

This is what counts..... Blokes messing around on bikes. Not bitching around on bikes... Messing.

[img] [/img]

Tazzy, if you need a sartorial Strigiforme, I'm your man.

Bloody hell ! - I've been on holiday since this thing started. Would never have guessed that this would be one of the "runners" (mind, it taps into a nice rich vein of posturing, one-upmanship and snobbery on all sides so in retrospect, ... 😉 )

Good work on the owl there, flash !

(I only own a surly chainring: attitude-lite ? )

Blokes messing around on bikes. Not bitching around on bikes... Messing.

Charlie.

You could turn that into a sticker and send some to the moaners.

Charlie, did the Krampus arrive on Friday as expected?

If yes has the build started?

Two hundred!!!!

That is all. 😀

[img] https://i.chzbgr.com/maxW500/7039452928/hFB50D16D/ [/img]

Other way round here - the more I read of this thread, the less I want to be associated with people who think they're special because they've bought a into a minority brand.
I'd still love a Disc Trucker, but I'd take the stickers off, just in case anyone stopped me to chat about my sophisticated humour, or how great I was 'cos I didn't buy a Boardman.

See, that actually makes you the perfect Surly customer. I [i]love[/i] the fact that Surly decals basically fall off when it rains. They're pretty much the most NON-brand brand of bike you can buy. For that reason saying that buying a Surly is some sort of a fashion statement is patently ridiculous. Sell me a tin of value beans and call me Nigella if it ain't so...

I also love the fact that my (undecalled) KM and 1x1 both look like kid's drawings of bikes and would not scare the horses should I be transported through a wormhole to 1920. The fact is that no one passes comments on either bike simply because they just look like bikes.... The fact they both ride so well and put a massive grin on my face whenever i take them out is what's important to me.

I completely agree with you.
Completely.

I really, really like Surly bikes.
I think they're too expensive mind, but I love the traditonal approach to their road bikes.
I'm sure the fatbikes and suchlike are built to the same quality and standards.
I've said this a few times now, but apparantly having a sophisticated sense of humour renders this bit of the post invisible.
We'll come back to that later.

For that reason saying that buying a Surly is some sort of a fashion statement is patently ridiculous.

I agree.

But Surly have come up with a marketing strategy and brand image that appeals to the demographic I alluded to in my first post, typified by the comments of some posters on this thread.

Are these posters being ironic?
I guess we'll never know, they seem a little undecided themselves:
Apparantly the first blog from Surly was true-ish, in a funny way, but not true at all because they're actually really nice and wouldn't have meant any of the nasty things they wrote.

Then someone said all bikes were great, as long as they weren't mainstream bikes, which smell and are owned by boring people who never smile.
But that was all a joke too. Phew!

Then it was a deliberate marketing strategy because they only want to sell bikes to people who have made their mind up, [i]in the right way[/i], about the first blog, and who wouldn't want to buy one of those other bikes that smell.
But that might have been a joke too, we're still waiting for confirmation on that one.

And then someone got angry and said only special people with a sophisticated sense of humour are able to fully understand irony.
Scientists are currently working out whether this is a joke or not.
It's not looking good at the moment though. 🙁

And then it turns out no one mean [b]any[/b] of it anyway, not even in an ironic way.
It was all a joke on the squares who didn't get the original joke, which wasn't a joke, except some of it, which just goes to show that there are two kinds of people in the world.
Those that think this is a mission statement for morons, and those that actually think it's a mission statement:

I love this thread.
I've learnt so much I never knew before. 😀
Who knew about otters in tutus?

Rusty, you'd tell me if you we're drinking again wouldn't you.

Excellent summary Rusty Spanner...

But you forgot the gay bar, owls in spats, and alice coopers mother.

Mr Tall...

No krampus just yet... Now looks like Wednesday. But I feel I should refer you to the small print:

"The most important part of this acronym – ETA - is ESTIMATED. Shit happens. Boats sink, trains derail, production slows, things don’t pass QC, we changed our mind, the color sucked, dock workers strike, planes crash, blizzards, tornados, earthquakes, tsunamis, hurricanes, pirates."

Boat was slower than expected... Probably a headwind and rough seas... But it could of been pirates.

SprocketJockey - Member

Rusty, you'd tell me if you we're drinking again wouldn't you.

Mug of tea and the last of the Christmas cake, your honour.

But you forgot the gay bar, owls in spats, and alice coopers mother.

Visually, pictorially I find this thread rather exciting.... From Donald snear... To clockwork orange....

I bought a trucker without even considering surly's brand image and their target demographic.

I read a couple of reviews that said it was quite nice, and found it had a google group of people who'd ridden it a lot, and most of them said it was quite nice.

I'm confused, am I ironically unaware, or just uninformed?

Also, some of my decals fell off, and I am now the proud owner of an "urly" or a "surl" depending on what side of the bike you stand. Should I be upset?

I left my pugsley out on a stormy night in some sand dunes. By the morning I had zero decals on one side of my bike.

Oddly surly stickers (not frame decals) are the stickiest thing in the world.

are the stickiest thing in the world.

no, the stickiest thing in the world is human poo that has been autoclaved..that really is the gift that keeps on giving

normal STW forumite

[img] [/img]

now with added surly

[img] [/img]

see! the power of surly can turn any boring fart into a bearded happy freak hero ...with streamers on their bike.....and a nice hat

cock

didn't think that through properly

😕

First rule of otters in tutus......you do not talk about otters in tutus.

Rorschach....idiot. I like you xx