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In their terms and conditions it says:
"If payment details have been given we will not charge your card until your order is packed and goes through the checkout in store on the day of delivery or collection."
*on the T&C page, not on the page where you are buying from or your basket/checkout page.
this baiscally means that unless you choose delivery on the day that you make the purchase you are exposed to the danger that any discounts for goods in your basket may expire by the time the delivery occurs, whether in-store via click-and-collect or direct.
It's like me buying a £4000 sofa online that had £1000 off, but them charging me the original £4000 when it was delivered because the online discount had expired.
I suppose you might pick up some newly applied discounts that have just come into effect.
Unless you studiously study the invoice you are sent on the day of delivery then you may well not notice these price changes.
There is a proviso that the price is an estimate and if the good are substitutable or weighed then price could be different, but other than that I expect that the price I 'struck a bargain at' is the final price.
Or that the discount they offered to entice me to buy from them will also be honoured.
I just cancelled my order and will try to not use Waitrose so much - they are a few hundred yards from my house and I spend a lot there because I am too lazy to do a weekly shop at Morrisons and also because I want to support their business model and how they treat their staff.
Maybe Amazon Pantry will get my business now - one extreme to another...
Pretty sure that's simialr to tesco - I'm sure I've seen a warning that X discount/offer will have expired before the delivery date when putting goods into the basket.
We only get a few things delivered by them just to impress the neighbours, rest of it comes from Aldi undercover of darkness.....
Yeah I thought was pretty standard practice?
The discount not Aldi ninja runs.
#firstworldproblems 🙂
Pretty sure that’s simialr to tesco – I’m sure I’ve seen a warning that X discount/offer will have expired before the delivery date when putting goods into the basket.
no such warning though - the price increase just happened by stealth.
What a screwed up process. It's a failed process, basically.
I only moved the date because they asked me to.
Couldn't see similar on John Lewis's site.
#firstworldproblems
it was a bulk order of Nespresso capsules as well 🙂
[b] Waitrose:[/b] Its online checkout will show prices on the delivery date on full-price items, other than those that need to be weighed. It won't deduct savings from offers at the checkout. This means the final price you pay could be much less than what is shown on the day of order.
Something not quite right in the OP’s description compared to how Waitrose pricing and ordering is explained.
Yep, all normal. Would you prefer to have money taken from your account a week before you receive any goods?
Yep, all normal. Would you prefer to have money taken from your account a week before you receive any goods?
no I would prefer the amount I agreed to to be taken from my account when the goods are delivered.
Which is not what happened.
The online checkout had £60 at the time I made the purchase, but I would have paid £90 on the day of delivery if I hadn't told the manager to cancel the order.
Maybe amending the delivery date AT THEIR REQUEST fell through the gap of it warning, but choosing the delivery date is done at the end of the purchasing process.
Yep, checking out will warn you that the offers expire, but amending your delivery date doesn't...
I think the real problem here is
Nespresso capsules
Climate criminal. 😜
Climate criminal. 😜
I do make an effort to compensate with my Nessie Press so all the coffee and aluminium goes to the recycling :
had to have it sent from Australia though, so that means it won't have a positive impact for quite a while...
Did you not contact them to ask them to sort it? John Lewis are normally pretty good. Although they are in a bit of trouble so maybe their leeway on things like this will be the first to suffer.
Did you not contact them to ask them to sort it?
customer support this morning offered me a £25 voucher for 'goodwill'
went to the store and eventually the manager offered me the original price, but I thought his attitude was a bit too much 'no fault of our' so I cancelled - will buy elsewhere. He can deal with restocking 300 capsules.
Phoned customer suport this afternoon to point out the error in their amendment process - I would have been warned about the discount ending on purchase, but not when amending the delivery date forward, and he offered a refund to the original price. I asked why the girl this morning hadn't done that, he said it was at their discretion so she could easily have sensed that a gift voucher wasn't cutting it and refunded to the price and not p1ssed me off into cancelling.
And I only amended the date at their request.
It wasn't so much the money but the fact that the whole process almost silently added an extra £30 to my bill. If I'd had a more complicated order then I might well not have noticed.
I do make an effort to compensate with my Nessie Press so all the coffee and aluminium goes to the recycling
Why would you not just send (for free) the capsules to be recycled by the official Nespresso company?
choosing the delivery date is done at the end of the purchasing process
You can do it at the beginning or before you pay, but certainly not at the end.
Why did they ask to change your delivery day?
#firstworldproblems 🙂
#firstworldmiddleclassproblems 😆
Why would you not just send (for free) the capsules to be recycled by the official Nespresso company?
I think you would need to buy their capsules, I am buying L'Or ones.
Why did they ask to change your delivery day?
the delivery date I choose was too soon for them. The problem was that the amendment process didn't warn me, although it did later send me an email with the increased amount on.
I find the whole 'My Waitrose' offers completely confusing - got an email today and it's not immeadiately clear how to access the offers. Much prefer the simplicity of Sainsburys or Morrisons.
this is normal for every online shopping. They don't pick it till the day you want it so it won't go through the checkout till that day. It probably tells you at the start of the shop and the end of the shop when you put your details in. Its pretty obvious TBH
Its pretty obvious TBH
what is obvious, if you'd read the posts, is that the flaw is in the order amendment process, which is not rerunning the same validation that it did on the original checkout of the fresh order.
If it had of then it would have issued a warning that the offer had expired by the amended delivery date.
Failure of their QA to spot it...
Or you could just buy some decent Nespresso compatible pods that are compostable.
JP
So they offered to sort with £25 and the deal but you still weren’t happy. 😂🤷🏻♂️
wasn't going to take the voucher from customer services and then also get the manager to honour the original price - one or the other, maybe.
after some more complaining and pointing out the error customer services are sending me a voucher anyway.
I just cancelled my order and will try to not use Waitrose so much – they are a few hundred yards from my house and I spend a lot there because I am too lazy to do a weekly shop at Morrisons and also because I want to support their business model and how they treat their staff.
So let me get this straight;
They are a few minutes walk from your house.
Despite this you pay to have your shopping delivered.
You weren't happy with the offer so cancelled.
You then found the time to go to the shop, moan at the manager who actually has nothing to do with the Web service and leave again.
But seemingly never had time to buy the capsules in person in the first instance?
I know this has nothing to do with your original point but...
...why?
👏
So let me get this straight;
no
the shop is a few minutes walk away
they were out of stock of the capsules I use, although they had plenty of the other strengths/flavours.
hence why I ordered online for collection at the shop - I also get anything I buy from John Lewis delivered there. Makes it easier to supoprt a chain whose business model is better than the norm.
Phoned customer services with the issue, couldn't rectify the price properly so went to the store
was going to the store to cancel the order, manager was standing by the customer service desk anyway so explained the error - listened why he explained that it was all normal and implied it was my fault, even though I mentioned having to amend the date forward at their request and receiving no warning, so went ahead with the cancellation 'cos I was p1ssed off by then.
He eventually offered to honour the price but it felt like 'you made a mistake but we'll do you this favour'
Ah right, that explains it!
I'd prefer to be charged at the point of shipping rather than up front and most shops do this, but can see the point with discounts. Should be the price you agreed or cheaper though, but all the online supermarkets reserve the right to substitute and the value of that substitution could be less than what you bought so you're technically at a loss.
Doubt you'll find much difference elsewhere though.
Amazon stuff is okay, but their stock is limited, even though it mostly comes from Morrisons and I know they do the stuff in store but not offered online yet I can see the delivery man tracker has come from the store. So I end up having to go in store. Though I mostly just use the local express shops for most of my shop and put up with less selection. It's the quickest option to get most stuff and least hassle.
this is normal for every online shopping.
That's only true for the chains which pick your shopping in stores -- they're generally limited by what they can ring through the till.
Ocado and Morrisons, which is mostly powered by Ocado, don't have this problem because they fulfil orders from dedicated fulfilment centres. One of the benefits being that they're able to honour the price you were quoted at checkout including the promotions which were active at the time (adjusted for substitutions and catchweight items).
Doubt you’ll find much difference elsewhere though.
I'm past that - it was the lack of revalidation at amendment time that was their problem.
So if they had limits on the number of paracetomol you could buy, or the size of the kitchen knife, or the number of them, then you could get around it by placing a smaller order and then amending it. I would have to test to see if that was the case, or just certain fields like the date get missed.
I always think it is funny that I get age checked if I buy something like lemsip, or immodium.
Killing yourself with an overdose of either of those would be a difficult way to go...