You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
You buy an item for £10 plus £5 postage to you.
You post item back as it's faulty at a cost of £4.
Should you get refunded:
A) Just £10 for the item.
B) £10 plus the £5 I paid for it to be posted to me.
C) £10 plus £5 postage plus the £4 it cost to return.
Not private sale, it's from a retailer.
I've thrown items in the bin based upon the above rather than mess about with a retailer.
Arguably you should get postage back, but you don't always.
I bought a top from on one last week,£13+ post at £3. It didn't Fitz so I sent it back for £3. I got £13 back. So I've spent £6 on a top I don't own. But that's ok, I knew their terms before doing it.
There's a difference between "not fit" and faulty. The latter should be a full refund or replacement.
You shouldn't expect online retailers to provide a free fitting service.
If faulty I would say £19, or £4 if a replacement is sent.
If you've just bought the wrong thing then £10.
Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.
Faulty item, with refund = full refund.
If faulty I would say £19, or £4 if a replacement is sent.
If you’ve just bought the wrong thing then £10.
That
I’ve thrown items in the bin based upon the above rather than mess about with a retailer.
Me to, my next door neighbour is always sending stuff back he bought of ebay for a couple of quid. It's a hobby I suppose, but he hasn't got a printer and keeps asking me to print of return slips. He's a good neighbour so I can't refuse but 🤬🤬🤬
If it's faulty then you should get a full refund (including YOUR postage cost) or a replacement AND a refund of your postage cost. You should not be out of pocket at all.
Thanks guys, to clarify,I didn't request a replacement, just a return and refund.
If something we sell is genuinely faulty then I'll refund the cost of the item, original postage and return postage. If it's a change of mind/etc but not faulty I'll refund the cost of the item.
JP
Cheers jj and others. I'll email the company and see. They only refunded the cost of the item itself you see.
Thanks all.
taxi25 - I was about to say that you should by him a printer for a present, but if he's old and alone he probably also values the interaction with you.
Ok, so what about if I buy something, pay for next day delivery and it's faulty? I have been offered a replacement and free postage back, but no refund on next day postage cost.
What if you use the retailers size guide for clothes but they don't fit? Does that count as faulty or did you buy the wrong thing?
If the item is faulty then option C, a full refund including all postage costs.
If something we sell is genuinely faulty then I’ll refund the cost of the item, original postage and return postage. If it’s a change of mind/etc but not faulty I’ll refund the cost of the item.
This is what we do too. I think it's the law but it's certainly the nicest way to do it.
What if you use the retailers size guide for clothes but they don’t fit? Does that count as faulty or did you buy the wrong thing?
You bought the wrong thing.
Here - you do all know about Paypal's refund your returns postage thing, don't you?
One of those things I've mentioned a few times and you can all thank somebody else for 😥
It depends on the retailers T's and C's you agreed to when you bought.
Legally, the retailer is supposed to make this clear at point of sale (though many don't and bury it in their T&Cs - checking there would be my first port of call). They're liable for return postage but can waive this liability if it's made clear to you when you buy it that you're expected to cover return postage costs.
If you've bought something mail order then you can reject it for any reason. This whole business about fit is irrelevant, if you're rejecting the sale then you don't have to provide a reason why. You can do this within 14 days of receipt (you have 30 days to return faulty goods).
Cougar
Legally, the retailer is supposed to make this clear at point of sale (though many don’t and bury it in their T&Cs – checking there would be my first port of call). They’re liable for return postage but can waive this liability if it’s made clear to you when you buy it that you’re expected to cover return postage costs.
If you’ve bought something mail order then you can reject it for any reason. This whole business about fit is irrelevant, if you’re rejecting the sale then you don’t have to provide a reason why. You can do this within 14 days of receipt (you have 30 days to return faulty goods).
Best advice ... REJECT ...
I went down this when an item arrived damaged. I made the mistake of telling them and they then made all sorts of threats about warranty/post costs and me having to pay for repair etc. if the item turned out not to be a manufacturing fault. (The tone was pretty threatening)
As soon as you accept their T&C's for return they (legally or not) count you out of this being a return under the right to reject and change your mind and instead following their T&C for a warranty claim.