[Closed] Return item to Germany or stick on eBay?

Ebay it personally. It's what i did when i had a shock problem and German guys were not inclined to have it shipped back.

Some you win, some you lose.

Odd - when I complained about my 11-51 Deore cassette wobbling - as they all seem to do from that batch, the German supplier just refunded the money.

Yeah, a £300 cassette maybe a bit different though. Bike-discount asked for it to be returned, the problem isn't with them, it's the unreliable post getting it to them  (both RM and German) - I'm currently left £28 out of pocket and have a £300 paperweight. I could courier it for another £40 but that would see me more out of pocket than if I eBay it now.

If it really can't work with any HG freehub ( have you tried other wheels with it?) then it's junk and has to be returned, not ebayed. Courier might be the only option now, unless you can find a local place to machine it to fit?

I wouldn’t buy a £300 cassette for £230 from eBay if it was machined so poorly it didn’t fit. And if you fail to mention that in the ad, the buyer will just demand a refund, and get it.

I’d courier it back.

Try to send it again at further cost

you could try exporting it back but you'd have to get the customs paperwork sorted which is why i suspect you have so far failed.

i'd recommend DHL if you're using a courier (assuming they deal with private customers).

I think... It's designed for road HG freehubs, and I have a HG MTB freehub fitted to my tune kong rear hub - it wouldn't slot on to the freehub far enough to tighten the lockring with sufficient threads? I didn't fancy spending another  £150 on a HG road tune freehub so bought a Shimano cassette in the end.

If it's faulty then they should be covering the cost of shipping it back, so courier it.
If it's not faulty and you've just changed your mind then tough, but in this case I'd be sending it back and getting them to pay for doing so.

Thanks to brexit, they will not pay for return shipping..... Faulty or not.

Use somebody else like DHL.

I sent an item via DHL to Italy a couple of weeks ago. It was picked up at 15:00 on a Tuesday and was delivered by 10:30 on Wednesday. Less than 24 hours!

I've had absolutely no issues using Royal mail to Europe this year. I must've sent 60-70 items varying in price from £30-£500.

Thanks to brexit, they will not pay for return shipping….. Faulty or not.

I wouldn't be so sure about that. This link is worth a read. In particular the section titled 'what can your customer claim'.
link The shop in Germany still has to operate within eu law.

As above, use DHL instead, then add "used bike parts" and "value GDP80" on the customs declaration.

DHL have been golden for me sending stuff to the UK.

then add “used bike parts” and “value GDP80”

Why would you not declare it as a return and put the proper value so it's insured for the correct amount and won't have duty/VAT charged?

Because the import duty threshold charged sending from Germany to the UK is £134.
Above this, the recipient pays a handling/processing fee and a % for duty assuming the VAT has been removed at the point of purchase, if not, gets charged on the full inc vat price. Below £134, it goes straight through for private mail.

If the recipient in Germany refuses to pay import duty on something from the UK, declared as £300, it gets returned to sender. I would guess the German shop wouldn't be thrilled being charged 19% of the cost of a returned item. So a suggestion is to declare it lower to get under the import duty radar...and back to the shop.

read that wrong

Because the import duty threshold charged sending from Germany to the UK is £134.
Above this, the recipient pays a handling/processing fee and a % for duty assuming the VAT has been removed at the point of purchase, if not, gets charged on the full inc vat price. Below £134, it goes straight through for private mail.

If the recipient in Germany refuses to pay import duty on something from the UK, declared as £300, it gets returned to sender. I would guess the German shop wouldn’t be thrilled being charged 19% of the cost of a returned item. So a suggestion is to declare it lower to get under the import duty radar…and back to the shop.

Thats still totally wrong, in this circumstance because the item is being returned it does not attract any duty. That's not even considering that the sender would be committing customs fraud, I'm pretty sure the shop would be even less thrilled having an additional charge.

Here is the procedure to use when returning goods, I assume the OP paid the original duty and VAT so they can reclaim it and the seller gets it back duty free:

https://www.gov.uk/guidance/eu-business-eu-returned-goods-relief

https://www.zoll.de/EN/Private-individuals/Staying-in-Germany/Returned-goods/returned-goods.html

use DHL instead, then add “used bike parts” and “value GDP80” on the customs declaration.

Until it gets lost and they only pay you £80 in compensation.

Those links are fine Squirrelking but what do you actually do to claim a refund as I checked them and went down a UK.gov wormhole.

As above - the shop will have to pay the import duty and then claim it back demonstrating the original waybill and the return from the same recipient. This can take months and some shops won't understand this process and will only see that they're being asked to pay.

In the case of under-declaring. Technically you aren't. It has no value as regards VAT/Duty, but does have worth in terms of loss. In this case you can insure the return separately using a 3rd party such as Securesus.