The wife and eldest daughter and I did a PCR test yesterday. The wife and I came back negative and received SMS messages telling us so. The daughter didn't receive a text message. We've since been contacted by track and trace and since the line was crap they told us to just report via the website. Unfortuatnley since we didn't receive an SMS for our daughter there was no link supplied. Frantic googling and wandering aimlessly on the NHS website has not borne any fruit. We've even tried using the link from someone else's positive SMS notification and that didn't work.
Is it possible to actually report without the SMS message or do we have to sit tight for Track and Trace to call back?
Thanks.
Surely if T&T have contacted you it is reported? A PCR is lab tested, your results are already known and logged.
You only need to report your own lft because they're not lab tested and recorded, or am I missing something?
Did you not supply an email address too?
We had a positive test for our son at the weekend .. T&T we’re on the phone at 8am .. got cut off .. they called several times until I picked up.
Pointless exercise now .. almost no one needs to isolate if they’re a contact.
You only need to report your own lft because they’re not lab tested and recorded, or am I missing something?
No not missing something. T&T did contact us but the line was bad and their system was down or something, a bit of a cluster F of a call, so they basically just said to go on line and report via the website instead of waiting around for whatever issue it was that was affecting the call. So we toddled off to do that and then realised we needed a link that would have been sent with the SMS which we didn't receive. Unfortunately there doesn't seem to be a website you can go to and enter in all your details and complete the process that way. No SMS no link it seems.
Did you not supply an email address too?
No, all done via the SMS. I think the root cause of the problem is the SMS we should have received has not come through...maybe linked to the problem they were experiencing when we were on the phone.
She is isolating and off school of course. Both our daughters are positive and isolating, the wife and I are double jabbed and negative. The in-laws who babysat last weekend for us are both positive too and isolating (both double jabbed) with no symptoms or signs of illness so fingers crossed there. Our Youngest got her first positive lateral flow on Sunday evening so that prompted the in-laws to go and get a PCR.
Everyone feels fine so no issues there. Just kids and in-laws isolating.
Oh well, we'll just wait for them to call back unless we receive the SMS in the meantime. just wondered if there was something else we were missing.
I think @dangeourbrain meant: why do you want to receive the SMS? Why do you feel the need to click a link in one?
You know the result. T&T called, they know. What is left?
I think @dangeourbrain meant: why do you want to receive the SMS? Why do you feel the need to click a link in one?
Let's face it, we've all wanted to click the link that says "we've detected a virus" before, you know, just to see what happens.
So I took Freester JR for a PCR last night because we were notified he might be a close contact. The person at the Test Centre said call them with your receipt / test number if you don't get a result in 3 days?
Sounds like you’re daughter’s results weren’t back yet, just wait.
@drac as I read it they have come back
OP daughter tested
No sms
Phone call from T&T advising positive result.
Op is now trying to report that positive PCR through the web.
This is where I get lost T&T know the result.
They told the OP.
They then asked the OP to report the result to T&T.
Presumably doing this will allow them to call the op, advise the positive result and ask him to report it.
Op is now trying to report that positive PCR through the web.
I don't understand - who is he trying to report the result to?
However, if you have a problem with a test etc - call 119.
Three of us were tested.
Two of us received SMS saying we were negative
Daughter didn't receive an SMS at all
We received a series of calls from T&T all of which failed due to a combination of crap line and computer system being down
Tried to look on NHS website to register or do whatever it is we need to do once a positive test has been received but couldn't find anywhere to progress.
Tried someone else's link from their SMS but didn't work
Just desperately trying to complete the process and do the right thing.
This morning we just called the 119 call and got through to someone but they said all they can do is to get T&T to call us back and the SMS could only be resent by them. Hopefully next time T&T get hold of us the line will be better and they will have their system up and running.
The wife was getting herself into a panic thinking we could be fined if we couldn't register even if we had tried all reasonable methods but failed.
Was just reaching out to the STW massive to see if there was a link or something that anyone knew about as we've drawn blanks searching on the NHS website. Thanks.
So from your last post, your daughter *hasn't* had any result, positive or negative?
The t and t calls weren't giving you a result?
Yes T&T have confirmed she has had a positive result but we've not been able to complete the call. Not sure why we keep getting connected to a crap line and non-functioning computer system. They caught us this morning and it was the same.
The chap I spoke to on 119 was crystal clear so obviously a different call centre, but all he's done and could do was to notify the T&T team to call us back. All they need to do is resend the SMS they should have sent (everyone else we know who've had a positive test has received one) and we wouldn't need to speak to T&T at all, but he wasn't able to do that so all he could do is to notify T&T to call us back.
Yes T&T have confirmed she has had a positive result but we’ve not been able to complete the call.
OK - I still don't actually know what you are hoping to achieve by completing the call.
1. you know she is +ve
2. I assume you know she must isolate, and have googled the rules for what the rest of the household need to do depending on age, vaccine status etc.
3. The only bit I can see might be left is to pass on information to T&T about who else she has been in contact with during the period before isolation? Frankly its so prevalent just now, they will only be interested in prolonged contacts indoors etc, so few people actually have to isolate for a long period due to vaccine etc, and T&T are so slow at getting hold of those people that I wouldn't be losing sleep over their failed attempts to get this info.
If you know who she was close to, especially in indoor settings in the few days before her test you may want to contact them directly - especially if they are likely to have vulnerable relatives etc.
The wife was getting herself into a panic thinking we could be fined if we couldn’t register even if we had tried all reasonable methods but failed.
OK - I see the problem. Your wife thinks that there's actually some sort of system in place, and/or any enforcement of isolation.
The reason your daughter has covid is that there is no effective system so someone else didn't get told in time to prevent passing on the disease, and part of the reason for that is people have realised that actually its all based on honesty and willingness to report.
Your daughter was not actually under any obligation to get a test (assuming you weren't travelling overseas) and having done so has completed her part of the bargain. Its now T&T's job to properly inform you. Once they have done so she then has a legal obligation to isolate (I don't think she has any obligation to provide details of contacts). Penalties for failing to isolate are almost unheard of. Your wife can relax about getting fined because T&T can't seem to contact you properly.
Right, the only things you'll get from following through are instructions/advice. There's no need for you to report the +ve, moral or legal, it's already reported.
The instructions will be exactly the same as you can find with a quick Google, isolate for a minimum period or until 3* days after symptoms have passed, which ever is longer etc.
Advice will be things like don't bother testing for at least 4 weeks because it'll be positive regardless.
*may not be 3!
Yes T&T have confirmed she has had a positive result but we’ve not been able to complete the call.
There is nothing more to do, you’ve had her tested and had the result. Simply she just isolates from start of symptoms or date of test if no symptoms.
