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Last night, when installing our new kitchen base units I managed to knock over the curved corner base unit and crack it. It's a handleless unit (this one: http://www.diy-kitchens.com/kitchen-units/base/curved-and-s-shaped/300mm-curved-base-unit/wp14525/). It's cracked at the top where there is a recess to pull the door open. The unit is painted mdf. I have some touch up paint that came with the units. Is this repairable? A replacement will be about £150.
looks like its had it but you could try some heavy duty wood glue to see if it can be put back together but as its MDF it'll probably just absorb the moisture from the glue and not stick together
I guess you could glue it, clamp it and fill it and you [i]might[/i] get a decent finish but for a new kitchen I think I'd take the £150 hit.
Its worth a try fixing it though but it'll start to swell if you get any damp near it.
Edit: If you were the unscrupulous sort you could take it back to the supplier and say it was like that when you unwrapped it.
Much as it pains me to be dishonest, I'd suggest taking it back to the supplier and see what they say, go in slightly cross, but not shouty and hopefully they'll sort you out.
I wouldn't take the slightly cross approach, if you're going to lie then at least be nice whilst you're doing it!
If you returned something that was genuinely damaged on receipt you wouldn't be cross about it, would you?
There's no way you'll ever be happy with a repair to that. The only thing you could do is cut the whole top off.
Ask if they do a crash replacement warranty? I've found with a few suppliers that their customer service people have a little discretion on what they can replace and they find it sooooo refreshing when somebody says it was their own fault instead of the pack of lies they have to deal with 98% of their time.
If it's diy kitchens it's probably mail order isn't it? Tricky to win people over via email?
Yeah, it's mail order. I'll send them a honest email explaining what has happened and see if they can help. We did spend over £4k with them. I totally accept I was at fault, but the unit only has 3 legs and is very wobbly. It's been clamped to the unit next to it, but I took off the clamp when I put the worktop on and when I removed the worktop it fell.
Will let you know the outcome.
[i]I totally accept I was at fault, but the unit only has 3 legs and is very wobbly.[/i]
Did you only notice it has 3 legs when it fell over? I wouldn't go in with that approach. Take 100% of the blame, which I'm sure you are doing, and you might get on better.
If you can push the bits together to get a hairline crack: wick thin superglue into the joints while they are closed up. It will be at least as strong as the MDF. Gentle sand and some touch-up paint if needed...
Home insurance?
These should be able to fix it
http://www.plastic-surgeon.co.uk/
I say should I used to work for them and that is exactly the kind of stuff I used to do.
Cost should be less than £150 to repair, probably worth dropping them a email with some pics attached.
You've two options,
1) Go the supplier and say "I'm a nob, is there anything you can do to help?"
2) Go the supplier and say "I've just opened the box and look what I found!"
Which you choose depends on your moral compass. Failing that, 3) get your hand in your pocket. After spending several grand you'll forever be cross with a [s]bodge[/s] repair.
I fit kitchens for a living and see this kind of thing a lot. I think your best approach is to go with the "I'm a nob, I've damaged this door, any chance you could supply one at cost for me please?"
Any repair on that will always look like a repair and you'll not be happy with it.
Don't go with the dishonest, "damaged on delivery" people try this approach with me and I see straight through it, when you handle units everyday you get to know how they get damaged.
I'd treat is as a £150 mistake and replace, new kitchen with repair in it already would give me diyrage © Also as blazin said i'd go to the supplier and ask for discount
It's hard to cramp up something like that, even harder if you don't have sash cramps etc.
If you decide to repair, I would get some wood glue, gaffa tape and some paper.
Put some wood glue into the cracks, perhaps even opening them gently to allow you to get glue right into the crack, close the crack quickly wiping away squeeze out with a damp cloth. Put some paper over the top of the door and the crack, then take a long strip of gaffa tape, put the midway point on the top of the door and stretch that tape really tight, pulling it down each side of the door and smoothing it onto the surface. Do a few of these along the crack so it pulls the cracks closed.
The paper will stop the tape sticking to the top.
Leave it a few hours/overnight.
Use car body filler on any cracks that are open and then some touch up paint.
I'm with blazinsaddles.
I use the company that is "diy kitchens" every week and they are a pretty good bunch of people and how they go about their business, but it's not really up to them to replace customer damaged items.
Phone them up and explain what happened. Next time take all the doors off as soon as you unpack the units!
Unfortunately I doubt that they'll knock a lot off. If it's painted/handless, its a special order (as opposed to a bought in door) as the doors are made/painted in house. You'd be looking at 2 weeks before it would be sent out and with Xmas looming it would be January at the earliest.


