Rapha site - orderi...
 

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[Closed] Rapha site - ordering / payment

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Posts: 47
Free Member
Topic starter
 

Ordered a few bits and pieces in the Rapha sale yesterday that I've had my eye on for a while. Unfortunately just got a call from bank to say my credit card was used fraudulently a few days ago and they need to block it and send a new one. The Rapha order hasn't been processed yet and they charge on dispatch.

Anyone know if the rapha site has a nice smooth method of re-entering card details once the blocked card has been declined, or is it just an insta-cancel and reorder? All the sale stuff is now out of stock and customer services are closed..


 
Posted : 28/12/2021 1:56 pm
Posts: 22922
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I just had a dispatch email for an order from yesterday  so sales are being processed by humans today


 
Posted : 28/12/2021 2:46 pm
Posts: 47
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Topic starter
 

Thank you! Will see if I get any sort of error email today and if not, try and ring them tomorrow 🙂


 
Posted : 28/12/2021 2:52 pm
Posts: 22922
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There’s an enquires email address on the confirmation email


 
Posted : 28/12/2021 2:55 pm
Posts: 1140
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I got a reply from a pre Christmas order question sent to enquiries@ on Boxing Day so defs give that a try.


 
Posted : 28/12/2021 3:18 pm
Posts: 47
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Topic starter
 

Cheers both, sent an email earlier.


 
Posted : 28/12/2021 3:43 pm

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