[Closed] Rant: eBay returnerer

Unless your a business, why would you accept returns?

Mine defaults to 'no returns', although I might have changed it the first time.

Sounds crap, but my account defaults to "doesn't accept returns".
Dunno if I set it up to do that, but it can't be hard to do if I managed it!

I imagine business accounts might be different.

The problem is that even if you say no returns they can still makes me spurious "not as described" claim and Ebay will side with them.

This does work both ways - I just bought a second hand DAB mini hifi. Described as fully working.

Stinks of smoke, remote part melted and missing battery cover, case missing screws. Most significantly the volume/select knob doesn't work. Sellers policy is that buyer pays return postage.

Buyer only pays returns of its a change of mind. If it's an INAD seller pays returns

Unfortunately the move to get shipping costs back for people who legitimately have have a "not as described"faulty etc claim has also had the knock on of doing this. I have a bike I want to sell but trying my hardest to avoid ebay purely because the fees will be over £100. I would rather knock £100 for off to give someone a good deal than give £100 to ebay. I am pretty sure it costs less to sell a car!

I just had to swallow return postage on a pair of gloves that some entitled little prick (wrongly) accused me of shrinking them. He could tell this because they weren't the same size as the other Scott gloves he'd had.

He had me over a barrel as the corner of one of the transfer bits had started to lift and I hadn't noticed that to put it in the description.

Then he accused me of being arrogant because I'd refused to admit to telling a load of lies in my (otherwise totally accurate) description.

Thankfully I've also sold a load more stuff to totally nice and normal people, so I'm not going to strop off ebay just yet.

simons_nicolai-uk - Member

The problem is that even if you say no returns they can still makes me spurious "not as described" claim and Ebay will side with them.

Myth ime, I've had a few of these and countered them, ebay have found in my favour. It's still a pain in the arse- their process is designed to make it difficult, so that people give up and go away. I've lost a couple of cases or given some up as a bad fight, mostly because I was either careless with the description/evidence, or I didn't jump through ebay's hoops quite right.

I had one recently where someone tried "not as described" and I could counter it just by going "here's the description". So he broke it, then said "it's broken", so I countered that with photos and the fact that his original complaint contradicted it. Now he has a broken item and no ebay account. And in a weird twist, I got all my fees refunded because he's no longer a valid user so his bid was cancelled, but kept the money.

wysiwyg - Member

I said I accept returns as that's default on eBay

but said if it's due to fit you have to pay the original shipping cost which is my default policy.

And here endeth the lesson.

As I guess everyone knows now eBay and their mate Paypal favour the buyer - and they've pretty much have you over a barrel because if you ask for Cash on Collection, Bank Transfer or Paypal 'gift' you might as well say "I can't be trusted, I'll rip you off".

I've had to accept a certain degree of arseache when selling stuff, I've just this week managed to set-up my own eBay account again, we've been using my Wife's for years because a couple of kids trashed my feedback score because I stupidly sold some cheap PS3 games and the P&P was higher than the stamp on them, oh and they arrived a day later than they hoped they would.

Worse than that I'm currently staring down the barrel of another total pain in the backside - sold a bike frame 3 weeks ago, a rough looking, but perfectly serviceable Cove G-Spot, I bloody loved that bike, anyway - sold it for £250, merely half what I paid for it 18 months previous (yeah thanks 650B) - the buyer was in Russia, well the Cold War is long over and he's a decent Chap. I asked Parcel Monkey "how much to Russia 4.4Kgs" they said £30 - great so sold it to him for £280, via Paypal:

Obvs they wanted their cut so I got £266 - so I really got £236 for the frame.

Wrapped it up in bubble wrap, card and tartan tape - another £5 down.

Ordered the courier via Parcel Monkey, but they'd had a change of heart "oh, sorry, it's bigger than we thought" that'll be £65... great. Ordered it, no label arrived via e-mail, chased it "oh sorry, we don't go to that part of Russia - you'll need FedEx Express for £130".

In the end sent it via Parcel Force at the post office, for £70...

So at this point I'm actually getting £191 for the frame.

It finally arrived this morning - first thing I saw this morning when I cracked an eye open was an e-mail from him, it's arrvied, the hanger is bent and the paint look rubbish - which shouldn't have been news as it sold discussed but at the moment that's all he's said - I'm paranoid enough now to expect some kind of request for something.

Anyway, I suspect that I'll have to replace the hanger, I doubt you can get them in Russia so it'll be £20 plus whatever costs to send - probably £10 - so I'll be down to £161 for the frame, and frankly I'd have hung it on the wall for that.

ebay seems to get worse, always in favour of the fraudulent.

as a seller if its under £20 ship with proof of posting (claim with RM) over and under £50 2nd class signed £3.95 for upto 2kg ..
describe well and post as many pictures as possible.

it annoys me how i set to no returns, but defalts back to returns are accepted

I've given up selling on eBay. The fees, postage, PayPal taking their cut, it was an exercise in funding others rather than me.

I still buy a lot though. Not had much in the way of problems until recently. I bought a coffee machine, no comms from the seller, eventually turns up in a damaged box, coffee machine bent and broken. The seller asks me to send photos and to start a claim with myHermes, not really my place but I'll do your donkey work for you. Turns out that electricals are not covered by their insurance. No word from the seller, raise a dispute, eBay send a returns label pretty sharp, seller received the machine back 24 hours later. Then waits until the very last moment before refunding. It was my fault apparently because he used the cheapest courier and didn't protect himself with insurance.

I've had two items not posted by the seller in the last month. They both went for the starting bid of 99p, they wanted more for them, so just went to ground, no comms, nadda. If you want more for it set a reserve, if you're getting stung with postage, do your research.

The problem is that even if you say no returns they can still makes me spurious "not as described" claim and Ebay will side with them.

Not always thankfully.

I sold a brand new, boxed, never been out the box reverb to a pathetic, idiotic chancer who requested a refund because he'd 'tried it on his bike and it didn't fit'

There was no way I was taking back a pristine item that had been messed with by a buyer too lazy to read.

There ensued weeks of hassle with my account on hold.

His reason was that all the information was not in the listing.

It was. EVERYTHING was written in the listing.

Ebay sided with me in the end. Justice won out. Still like to see if the Reverb fits him somewhere else mind..

Can't believe the idiots you get [s]in life[/s] on Ebay. 👿

and frankly I'd have hung it on the wall for that.

http://singletrackmag.com/forum/topic/selling-a-bike-have-you-ever-gone-enough

http://singletrackmag.com/forum/topic/selling-my-bikes-whats-with-the-time-wasters

I still have an attic full of stuff. But recently donated a chainset and bottom bracket to a mates son who was in need.