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Some tosser made a fairly substantial glancing blow to my car in a pub car park last night.
Pub has cctv but says they can only release it if the police request it.
I have no intention of bothering the police and there's no way my insurer will care as the cost won't be all that high (and of course they'll ultimately recoup it from me) but would like to know what the real,actual,proper law is around this as it's too easy for everyone to say that GDPR/privacy laws prohibit this, just as people blame health & safety for their own arbitrary decisions sometimes.
Does anyone know, can I (or maybe my insurer) legitimately request a copy of the footage (given that damage has been done to property) and if so, what do I say/show to the pub to convince them ?
(they're "holding " the footage from last - hopefully anyway!)
They are talking rubbish. It’s their CCTV they can do what they want with it (including not showing you it)
What they mean is, they only HAVE to give it up if the police request it (but they could easily delete it before then if they feel like it)
Basically, they don’t want to show you it. And they don’t have to.
Basically, they don’t want to show you it. And they don’t have to.
This. But you may want to ask them why they have it, if it's not to assist customers (or, you might imply, potential ex-customers).
It’s on private land, so there may be liability issues there, customers park cars at their own risk, pub accepts no responsibility, etc, etc, etc.
As above, you can request the footage if you are in it, assuming you weren't there or you would have known about it.
The pub has CCTV to protect its business interests, not to protect the customers interests. It's technically a hit and run, so why not contact the police? The idiot should get a telling off at least and you won't need to take full responsibility.
As last poster, go to the police. We had something similar last week, as a rule we won’t get involved it’s just not worth it. If the police come and ask for the footage then they can have it willingly. No way am I giving footage to a third party, it’s just not worth it and I’d assume a lot of other business feel the same.
Releasing footage is one thing, and often it's easiest to tell staff to only give footage to the police to avoid confusion.
However asking *them* to watch the CCTV and answer "Who hit my car in the car park last night?" is a lot easier for them to deal with, you may get more results that way.
Until you have your car repaired you can't really know how much it will be. Your insurer might also require that you report it to the police so that they can chase the people if necessary. Don't know how it works in the UK any more but in Belgium we are obliged to get a number from the police but that's pretty much all it is most of the time. It records the incident and then the insurance take it from there.
Private land that is publicly accessible. Insurance co and police. Rules and laws pretty much apply.
I recently had someone drive into my car and leave no note in the pub car park outside my house.
Pub was reluctant to help, and on looking around the car park a few days k later there was a car showing corresponding damage.
The car belonged to one of the pub staff and perhaps shows why they were reluctant to assist.
No way to prove my suspicions.
The damage looked minor but £2k estimate to fix .
Ended up as an insurance claim.
Fortunately mine is a company car but would have been mightily annoyed if it was my own car.
It’s on private land, so there may be liability issues there, customers park cars at their own risk, pub accepts no responsibility, etc, etc, etc.
It is a publicly accessible car park. So the normal rules apply as stated above.
Nobody is asking the pub to accept any responsibility, simply asking them to see if their CCTV show who actually is responsible. There are no liability issues at all.
Unless (as above) one of the staff or owners is responsible, in which case the footage has already been deleted anyway.
Personally I would be reporting to the insurance/police and let them deal with it. That’s what insurance is for.
I had this when someone stoved the side of my van in in a pub car park. They where adamant that the CCTV showed nothing. I strongly suspect it was a local who'd been in there drinking. Police not really interested so just sucked it up and went through my insurance in the end.