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This has now pissed me off- the order went in 6 days ago and they have had plenty of time to resolve and send an apology.
Oh, come on - there's been *one* working day in that time.
Ordered a resupply from Naked Sprout midday yesterday, arrived this morning.
#justsaying
Ordered a resupply from Naked Sprout midday yesterday, arrived this morning.
Do they sell Garmin?
If they’ve got round to cancelling all orders I’d like to think that they could have seen fit to refund my PayPal account at same time but that’s obviously not such a priority for them!
Aidy
Free MemberIf they can successfully claim people knew it was a pricing error
I don’t think it was *obviously* a pricing error – possibility wasn’t really raised in this thread until they put the prices up. With hindsight, maybe – but it was still a reasonable amount of money.
otoh, I don’t feel like they’re obliged to honour the orders, either.
The 4th post on this thread was:
5lab
Free MemberIt’s cheap enough that I’d be surprised if they don’t cancel due to a pricing error, but you never know
My order still says processing and payment showing on my credit card (processed through PayPal)?
The 4th post on this thread was:
Ah, I missed that.
My credit card payment is no longer showing, was 'pending'. Like it never existed.
Poor form without an email but not unexpected from Garmin at all.
I guess Garmin are still processing the cancellations. Mine is still showing on Garmin as in progress and the money is pending in my account.
Not completely unexpected. Didn’t really need one but would have been nice.
Do they sell Garmin?
No more than Garmin themselves at the moment, it seems. 🙁
I've just had an email
Dear Customer,
We are contacting you regarding your recent order for the above device . We are currently experiencing delays in our processing your outdoor wearable unit , unfortunately shipment will be delayed during this time. Thank you for your patience.
Kind regards,
Dephna
Garmin Europe
Not sure if mine will turn up or not
Still showing in PayPal.
Still showing as order received.
Just waiting for it all to disappear 😂
Feels like it would be a bit harsh to send you that and send you another email later saying "No, sorry, we changed our minds. You're not getting it after all."
Dear Customer,
We are contacting you regarding your recent order for the above device . We are currently experiencing delays in our processing your outdoor wearable unit , unfortunately shipment will be delayed during this time. Thank you for your patience.
I think we have an analogy for this at work, which amounts to "foreplay". i.e. we're about to get f.....
**** me, I'm not sure I can stand the tension! There'll be a film about this one day, mark my words.
I’ve just had an email
Assuming this was for one of the discount Instincts then to send that if they aren’t going to honour the sale is pretty disgraceful!
My delivery slot has now passed, no watch, no refund, no email from garmin.
Struggle to understand why I continue to give this company my business given the are such a constant source of disappointment!
It is ok everyone. I have hedged my bets and ordered another (With a discount BlueLightCard card holders get a chunk off)
With my luck and judgement, This means that it will all work out everyone will get theirs and I will end up with two! And probably ended up paying full retail.
I was going to buy a gps / fitness watch anyway for my imminent birthday, so in the grand scheme of things no real loss.
**** me, I’m not sure I can stand the tension! There’ll be a film about this one day, mark my words.
Itll be based on a True Story and with some remarkable similarities to Falling Down
It's for the Instinct. If it turns up it's fine, if it doesn't then it's no loss.
If they have messed up on the sake price and back out then I don't have a problem with that.
It won't stop me buying Garmin in the future
Struggle to understand why I continue to give this company my business given the are such a constant source of disappointment!
I've struggled to understand that since your first posts on this thread. I'm going between FOMO and simple greed.
There’ll be a film about this one day, mark my words.
Will Thanos play Garmin?
Seems like the person monitoring the Garmin site works for Santander too
https://www.bbc.co.uk/news/business-59826345
Omg... this is a SUPER scam...
You all think you're getting a bargain GPS watch...
But in fact, garmin have YOUR money, AND you've no watch...
Well played garmin. Well played.
I wouldn't be surprised if Garmin shut down operations and retire off the back of this thread....
😉
DrP
Will Thanos play Garmin?
In my head, Garmin looks much more like Frank Spencer.
If you think it's tense on here go read the forum posts on HDUK about this. Last time I looked it's was 24 pages long and people are falling out left right and centre 🙂
(Okay maybe I have way too much time on my hands)
Assuming this was for one of the discount Instincts then to send that if they aren’t going to honour the sale is pretty disgraceful!
My delivery slot has now passed, no watch, no refund, no email from garmin.
Struggle to understand why I continue to give this company my business given the are such a constant source of disappointment!
To get this upset over something that is going to “sit at the back of a cupboard gathering dust” is mind boggling.
If Garmin turn round and say “sorry, we messed up” cancel the order and issue a prompt refund then so be it. It’s no great loss, and I was actually going to use it.
I bet there's not even any pudding in the Garmin canteen over Christmas.
I’ve struggled to understand that since your first posts on this thread. I’m going between FOMO and simple greed.
Well for starters none of the previous 3 products I’ve bought from them have been reduced in the slightest so it’s clearly nothing to do with greed, more that I’ve wanted a product, paid full price for it, and each one has proved unfit for purpose. But then you wouldn’t know that because you know absolutely nothing about my purchase history with garmin do you.
Thanks for your insight all the same however 😏
To get this upset over something that is going to “sit at the back of a cupboard gathering dust” is mind boggling.
I’m not upset in the slightest. Only reason I’ve commented so many times on this thread so far today is that I’m laid up in bed ill and have absolutely nothing better to do with my time today!
I do however think it’s pretty shoddy that they haven’t either refunded me or sent me a cancellation notification, which I think is an entirely reasonable position.
Tracey +1
Anyone who feels otherwise really needs to get a life!
Well this is odd. I just got a call from a UPS driver who couldn't find my house and has had to return it to depot for next day delivery. UPS have no record of the call.
Better prepare the magnum 45.
On the flip side, it’s was a not insignificant amount of cash for something I didn’t particularly want, doesn’t have any of the features I use so would have sat at the back of the cupboard gathering dust, and would undoubtedly have broken within 3 months just as every other product from garmin I have ever owned has.
If not greed or FOMO then why?
Dear Customer,
We are contacting you regarding your recent order for the above device . We are currently experiencing delays in our processing your outdoor wearable unit , unfortunately shipment will be delayed during this time. Thank you for your patience.
Kind regards,
Dephna
Garmin Europe
I think its pretty reasonable to expect that everyone who ordered would receive this covering email.
Not turned up in my inbox yet.
As far as I recall, and my memory isn’t that brilliant any more 🤔🤞
Wasn’t there a sentence describing the offer as valid till 31 December OR UNTILL STOCK RUNS OUT …. (My capitals)
So it is entirely possible they got swamped and are working through as fast as possible but not everyone will get lucky
Me ? … if it turns up great but if not hey ho .. I’ll carry on looking for my next smar****ch which falls in budget
Bad luck haters and heretics; my new Garmin surf is now on my wrist - arrived a few moments ago. 🙂
Thanks again to the OP.
Ooo, that's good! Fingers crossed for tye rest of us... 🙂
If not greed or FOMO then why?
I’ve just had to look up what fomo means
Reason I bought one is simply that I fancied a new watch, and for 100 quid reckoned that it was just about worth a punt at that price. Not a massive loss if it broke after all and when garmin stuff does work there is no denying it’s pretty good. Was slightly disappointed however when I subsequently found out (post purchase) it didn’t have the the 3 main functions I use my fenix for, hence why it would probably have spent most of its time in back of drawer.
Nowt to do with greed, although I will freely admit it was clearly a rash purchase, bought between courses at Christmas dinner without any due diligence on whether I’d actually ever use it!
no FOMO for me, FOCOB aka FO current one breaking.
i've had 5 garmin watches, current one is 18-19 months old, it was bound to break if i didnt order.
a bit gutted i didnt order the Ti Enduro watch at £240 as by all accounts thats been getting shipped.
end of the day its only a plastic watch with inbuilt gps. i'll still buy garmin whatever.
To be fair for the £140 Argos price I'd likely step up to a Vivoactive 4 at £200
They can't have sold out as they are still offering them for sale, albeit at a higher price.
That would be duplicitous, to say they had sold out, but offer the chance to buy at a higher price.
househusband
Full Member
Bad luck haters and heretics; my new Garmin surf is now on my wrist – arrived a few moments ago. 🙂Thanks again to the OP.
Good stuff mate. Chuffed for you.
For the rest of us it means there is a flicker of hope.
To be fair for the £140 Argos price I’d likely step up to a Vivoactive 4 at £200
Very different watches. And the vivoactive has a *shudders... Touch screen.
Very different watches. And the vivoactive has a *shudders… Touch screen.
Had my Instinct solar for 6 months, touchscreen is about the only thing I miss from my vivoactive 4.
househusband
Full MemberBad luck haters and heretics; my new Garmin surf is now on my wrist – arrived a few moments ago. 🙂
Looks back at the start of this thread and sees that I posted that I’d bought one two posts above your post. Getting hopes up again now!
TroutWrestler
They can’t have sold out as they are still offering them for sale, albeit at a higher price.
That would be duplicitous, to say they had sold out, but offer the chance to buy at a higher price.
"The promotion is subject to stock availability." Is the current wording of the sale terms, can't remember if it originaly said that but I think it did. That could mean they have a certain number of stock items allocated to the sale.
“The promotion is subject to stock availability.” Is the current wording of the sale terms, can’t remember if it originaly said that but I think it did. That could mean they have a certain number of stock items allocated to the sale.
You'd think they'd have the technology available to stop taking orders once that stock quota has been reached.
That delay email Tracey got might just be that they've received so many orders it's taking a while to process them. They probably have skeleton staff in with it being between Xmas and NY.
Generally if there's been a pricing error and the seller realises it, they cancel all the orders, not just some.
My order is still there, still at the same stage as it's been three last few days. Still keeping my fingers crossed!
Agree. Tracey's email does sound encouraging.
Nothing will ever beat that PSA for Oakleys a few years ago when we got them absolutely free!!
It'd be handy to know one way or the other, need to know if I have to wait to order a new helmet or I can use the Garmin refund on a new one.
No rush as I can't ride at the mo, but would be nice to know.
Just had an update from UPS that it’s now due for delivery tomorrow and the tracking has moved on from “Label created” (which it had been on since the first notification yesterday) to “On its way”
So I’m sure it’ll arrive tomorrow; maybe 😀
Just had an update from UPS that it’s due for delivery tomorrow and the tracking has moved on from “Label created” to “On its way”
So hopeful it’ll arrive tomorrow. It was never in doubt 😀
me too actually
You’d think they’d have the technology available to stop taking orders once that stock quota has been reached.
They did. I didn't order until nearly Midnight. The price of the Graphite Solar had increased to something like £249.99 by that point, but the Tidal Blue was still £95.99. I took it to show that they had shifted the targeted amount of stock for Graphite, so the algorithm had increased the price. The other colours remained at the discounted price until they had shifted a predetermined number of units too. Now the heavily reduced stock has all sold and the price has rebounded.
Or, the poor on call bloke got an alert to say there's been an abnormal number of orders for one particular model of watch, he logs on to find thousands and thousands of orders at the incorrect price. Then escalates the issue and they go about manually fixing the pricing on the models to what it should have been.
The black model might have been the test to make sure the change was correct, once confirmed they then pushed out the change to the website to the rest of models.
Aye, Garmin leave a night janitor on. 🤣😆
Aye, Garmin leave a night janitor on
A friend does actually have a job like that - on call if unusual amounts of traffic indicates something has gone wrong.
Got the delivery slot for the wife's and my watch for tomorrow.
Schmiken - when did you receive the slot? Would be interesting to know what time you received it
Aye, Garmin leave a night janitor on.
Yes, it's called being 'on call' - probably more than one person for a company the size of Garmin, they get a phone call at any time of the night if something big breaks outside of normal working hours. Pretty much any company which has services that run 24/7 and therefore a large IT department will have at least one person on call. We, as a bank have a main incident management person, then on call people in each department. So as a UK bank of 1600 employees, we'll have around 15 people that have agreed to be on call for their particular area.
You think that if a P1 like the Garmin connect back end servers/services went down at 1am on Christmas day they'd just say '**** it, we're on holiday, it can wait until Wednesday'? Lol.
Now, a pricing error probably wouldn't trigger an alert, but the hugely increased traffic to the website probably would, as would unusual amounts of orders.
Blimmin @househusband orders after me and gets his first all the way out back of beyond as well. Good job he's super handsome or I'd be annoyed!
Good job he’s super handsome or I’d be annoyed!
I'm flattered, and blushing at the thought of being your big spoon...
Schmiken – when did you receive the slot? Would be interesting to know what time you received it
Got the official email at 20:30, but have been checking the tracking page fairly frequently and had a delivery slot on UPS at about 16:55.
What 20:30 this evening?
I'd like to think that if some people have had their watches (or they are en-route) then everybody that got their order in should get them.
Thanks - that means that they have been sending items out for today, so it’s not necessarily all orders cancelled.
For info. Ordered mine 25th. Received dispatch email 29th. Quickly followed by a UPS email with parcel ref. It arrived yesterday.
Planned on getting the instinct solar in march to replace my battered older forerunner 235. Very pleased so far, seems much nicer model.
I wonder if there is a time at which they cut ordered off. I ordered about 3pm on Christmas day and have heard nothing. I assume those who have received watches/ confirmation ordered in the morning?
I wonder if there is a time at which they cut ordered off. I ordered about 3pm on Christmas day and have heard nothing. I assume those who have received watches/ confirmation ordered in the morning?
I ordered an Orchid Instinct Solar at 14:10 on Christmas Day which is out for delivery today.
Not sure about cut off. I ordered at just before 10pm on the 25th. Delivered yesterday.
I ordered a black surf at 13.00 on Xmas day. Still nothing. I wonder if they're doing it by sku
I wonder if there is a time at which they cut ordered off.
My point here
Blimmin househusband orders after me and gets his first
Reverse alphabetical order so if you’re Adam Ant you’re shit out of luck.
Bang goes my theory.
A mate of mine just did a live chat with Garmin (ordered 2 watches late Christmas Day) and they said they’ve been swamped by orders and are working through them. Was told to expect an update over the next week.
I've had the shipment delay email today for the enduro, if it appears it will be nice, if it doesn't it takes away the decision about deciding to some point get a watch with preloaded maps.
Edited as spoken to Garmin and Amex.
I did talk to Garmin, they said the order and payment are fine and 'We are currently experiencing delays in our processing so your shipment will be delayed.'
Amex however have confirmed my payment was authorised and Garmin have simply not taken the money. The payment is no longer showing as pending, I've not been charged and there appears now no way for that payment to go through to pay for the watch.
I smell a rat...
It's all looking very promising then people, but I'll hold off the excitement until it's on my wrist.
Blimey, what a palarva
@boombang, I asked this question and the payment remains authorised for Garmin to take but CC companies usually drop them from statements after 5 days.
@BenHouldsworth interesting thank you. I did order an alternative elsewhere, so may be I end up with an Instinct (blue) spare.
Had the "delayed" email this morning.