[Closed] PSA for Virgin TV customers

Do you have to say 'OK VIRGIN!' to activate the voice control?

Had it for a few months now and it's great.

Aaah so it makes it almost as good as a Sky Q box then, but with the added advantage of crap customer service.

Voice control. Not found this to be a useful TV feature yet for Amazon, Apple, or LG.

virgin wouldn’t replace our old TiVo with a V6 box when I asked. ‘Supply issues’. Annoying at the time, but I r<span style="font-size: 0.8rem;">ealised a few weeks back that the TiVo hadn’t been connected to the AVR for about 6 months anyway. It’s all Firestick, PS, or AppleTV these days. </span>

Found out in negotiation call that Gb broadband was cheaper with the unused minimum cable TV subscription than without though.

Crap customer service isn't strong enough to describe them.

Voice control. Not found this to be a useful TV feature yet for Amazon, Apple, or LG.

I have always hated voice control as it never seems to work but we use it all the time on our Sky Q box as it works pretty well.

Crap customer service isn’t strong enough to describe them.

One of the reasons we chose our current house was that it had Virgin available as we had been with them for ages and always had great service and the system was good. However recently they got so bad, broadband terrible, tv box terrible, service beyond abysmal, that we switched to Sky and it was a breath of fresh air. Cheaper, better and great service. The guy who installed Sky for us said he had loads of people switching and he wasn’t sure why it was so bad.

Seems its free if I sign up to another 18 months or 25quid.
I think ill pass if its just voice control.
I'd rather they reduce my monthly fee and ideally drop the telephone that just seem to be for the indian scammers

I’d rather they reduce my monthly fee and ideally drop the telephone that just seem to be for the indian scammers

This. It's ludicrously expensive. But, I have to confess that the service via their user forum is pretty good. I posted a message asking about drop-outs and without asking they scheduled an engineer to visit.

It astonishes me that anyone still has a landline these days.

But yeah, it's not "just" voice control, it's their whole new system. I'm surprised* at the cynicism really, I thought it was a good deal.

(* - well, I'm not remotely surprised really, just disappointed.)

As for expensive,

I've got rock solid 200Mbps cable broadband, whatever superlative name they've give their 200+ channel TV pack, and a phone line I don't want, for £45/month. I'd likely pay that just for the 'net connection.

Thats good to know Cougar, I'm pretty much the same and paying £65.
Out of contract so I'll be having 'the talk' with them next week.

As a ball park broadband cost, I am getting VM broadband for £25/month - no TV or landline.

I was reluctantly paying £35 and they put it up to £37 so I said goodbye (takes about an hour on their special we are going to bore you to death to put you off leaving us queue). Two days later their retentions dept phoned me up and said why did I leave? . . . . oh the price? . . . what can you get it for? . . . . . yes we'll match that.

I have always found VM broadband reliable and their tech support good at resolving problems, but crap if you needed to phone a customer service assistant for anything.

But yeah, it’s not “just” voice control, it’s their whole new system.

We've got V6 but I'm not sure what there is beyond voice control that makes this a worthwhile upgrade?

Just had the VM talk for the same 200 MB deal (all the 'free' TV channels and the unused/unwanted landline). It was £46, they wanted to up it to £67, we ended up at £42. Might as well get this 360 option seeing as I've just started another 18 month stretch anyway. Thanks for the PSA...

We’ve got V6 but I’m not sure what there is beyond voice control that makes this a worthwhile upgrade?

I mean, it's 25 quid?

There's an overview in the link I posted in the OP, but it's considerably slicker than the V6 interface. I hated the old EPG, this is much cleaner and more responsive. The voice control is very good; it finally does away with the legacy horseshit of giving you SD channels when you have HD; basic HDMI-CEC support so it'll turn your telly on and off; user profiles so it tells you what you've watched rather than what everyone else is up to; and the remote is much nicer. Hell, it's worth 25 sovs just for the new uncluttered remote.

I'm very happy with it. It's just better.

Oo, tidy - cheers. If it was just voice, I wouldn't be that bothered, but for 25 quid that sounds worth a punt. Ta. 🙂

Hmmm, I could be tempted actually, I watched the boss take a solid 10 minutes to log into the ITV hub app on the TV earlier.
After she'd finished congratulating herself, I then pointed out she could have just looked the same program up on the Virgin box without needing to log into anything...

She's not good with buttons and/or reading yet somehow has an English and sociology degree.
If she could just use the speaky method that might improve things significantly.

I tried Netflix earlier.

Held down the microphone button, said "install Netflix." Inside of about 3 seconds it went bink done, what's your login details then?

i tried to get this but i dont see an option