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My claims against Lloyds are being upheld by the Ombudsman so should be getting an offer from them in the next week or so.
For those who have had a complaint upheld, did you accept the 1st offer or try to get more? I'm not sure how much I should be expecting so just wondering what others have done in the same situation.
Or is there a way of working out how much I should be owed?
Don't know the answer to your questions, but interested because I've got one being looked at by the Ombudsman as well, after being rejected by the bank.
Do you mind if i ask?
Why did yours have to go to the Ombudsman?
How long did it take for them to review and decide?
Did you use a PPI claim firm ?
Or did you do it yourself, if so have you a link to the standard letter you can use for it ?
I went through the bank originally and they rejected it. Started with the Ombudsman in July 2012 so 3 1/2 years. Hopefully worth the wait..
Got the letter template off Money Saving Expert website. Whole section on there for PPI stuff..
Had a random call from Lloyds today, thinking they were going to make an offer. Turned out they want to discuss a credit card PPI claim they rejected but I didn't do more with. Think I'll be going the Ombudsman route with this one too..
Did they say why they rejected it?
Mine said it was because I had the card a long time and should have noticed that they were taking money for insurance at some point over that period and stopped them. Not that they shouldn't have added it in the first place.....
Now, flame me here, but I didn't check my CC statements that closely. I always estimate sums before doing them to get a ballpark number, and with CC's I kept a running tally of what I'd spent in 5's and 10's to give me a rough idea what the month's bill would be - and allowing for rounding errors was never more than a couple of quid off what the statement said, so never needed to check it line by line. So a few quid here and there going on PPI never registered as it never moved the total enough to put it out of line with the estimate.
I might fill one in and see what happens 🙂
Lloyds are being absolute buggers about PPI, and I had to go through all this with my father. You should get a letter from Lloyds after the ombudsman has upheld your complaint making you an offer, which should detail, what the balance was, what it would have been withOUT PPI applied, and an 8% interest calculation.
Edit: The "offer" won't be a random amount of money to make you go away, It's a properly calculated amount based on a set criteria, you can only challenge it if you think they've got their sums wrong. (they won't have)
The "offer" won't be a random amount of money to make you go away, It's a properly calculated amount based on a set criteria, you can only challenge it if you think they've got their sums wrong. (they won't have)
Ah, that makes it easier then, thanks 🙂
what always amazes me is why the flip you took it out in the first place.. when i was offered it for my credit card which we paid in full each month a little digging found that it only paid out f you lost or broke both legs were less than 6 months from death it was pretty much a bleak scenario if you were eligible for a claim.. in which case you just wouldnt pay up anyway..
As someone who has worked in banks for 30years I'm not sure I agree with this
It's a properly calculated amount based on a set criteria, you can only challenge it if you think they've got their sums wrong. (they won't have)
what always amazes me is why the flip you took it out in the first place
not everyone did - like you I always rejected it hence was surprised to find that it was added afterwards without knowing. Which my bank have pretty well admitted, as their counter isn't 'why did you agree to it' but 'you should have spotted we added it afterwards and asked us to take it off again'
what always amazes me is why the flip you took it out in the first place.. when i was offered it for my credit card which we paid in full each month a little digging found that it only paid out f you lost or broke both legs were less than 6 months from death it was pretty much a bleak scenario if you were eligible for a claim.. in which case you just wouldnt pay up anyway..
My PPI was added on to my loan 6 months after i'd taken it out, with no consultation with me at all!
that sort of thing happened a lot, it was added to my dad's CC after the sale.
I might fill one in and see what happens
The financial institution you got the PPI through should have the forms on their web site. MSE has some words you can use.
what always amazes me is why the flip you took it out in the first place
There are various reasons why people took it out on the spectrum from ignorance by the customers to near fraud by the financial institutions, but in retrospect the 8% interest made it an excellent investment.