[Closed] Poor workmanship from Skoda. Should I push this further ?

Any goodwill or reduction on the bill?

As for pushing it further.. it's a Skoda.. does it have a heated rear window... ?
Obvious old joke is obvious....

What do you want from taking it further?

Maybe they were trying to install wheelie bin bucket seats... 😀

Well I'm not seeking compo.  I work on ejection seats in the RAF. If I mess up someone potentially dies. This is the same sort of thing no ?

Need a like button for iainc post !!

😜

Wouldn't worry about it. You noticed it, they fixed it, give benefit of the doubt that the apprentice that day was hungover or something - life is too short for arguments and thinking about what-ifs.

I'd want someone senior to know, and if I was someone senior I'd want to know.

Question for you is should I be pushing this further or just leave it.

The question is really, what do you have to gain by pushing it further?

A slightly less half hearted apology maybe.

Not worth the time and effort in my opinion

I just wouldn’t ever use them again if was me

@plyphon - life could have been a lot shorter if he hadn't noticed it!

It needs reporting and escalating within the dealership to a manager who is responsible.

This is why I don't use dealers. OK in this case it was warranty work so no choice but using the dealer, but I'd much rather than use 'my man' who I know and trust and have been using for over 20 years now. But that's by the by, if I were you I'd simply write a polite letter or email to the manager of the dealership or service department highlighting this and expressing concern about how such an apparently simple error could have been made. No need to be anything other than polite and all you're doing is providing feedback on your experience. At the end of the day nothing will be done even if the manager has the best intentions to do something about it, at the end of the day the attitude of some of the mechanics who work at dealerships mean they'll still be d1ck's.

then ask around trusted friends and family to recommend you to a local mechanic for future work and servicing. Sometimes you're just better off voting with your feet.

Well I’m not seeking compo.  I work on ejection seats in the RAF. If I mess up someone potentially dies. This is the same sort of thing no ?

No

It needs reporting and escalating within the dealership to a manager who is responsible.

My car had a rear brake caliper bleed screw thread stripped during a brake bleed prior to a family holiday in Wales.

Sure enough it failed and going down a 1 in 4 single track mountain pass with hair pins the dash lit up like a Christmas tree, the 'BRAKE FAILURE STOP NOW' message appeared and braking got a bit dicey. Even I joined in the screaming.

The reservoir for the rear brakes had emptied itself and brake fluid had pissed all over the pads and disk.

Result of my complaint:

1) they said sorry.
2) they replaced the parts that were damaged etc
3) I spent 6 months chasing a refund for the failed brake bleed before I got it.

I'd just move on, you won;t get more than you have already without lots of effort and stress.

No point emailing the dealers, put your concerns and experience on Skoda's Facebook and twitter pages and stick them in a google review of the garage in question.

I work on ejection seats in the RAF. If I mess up someone potentially dies. This is the same sort of thing no ?

not really except they are both seats and something could happen but an ejector seat failure will be far worse than the lose seat incident you just survived.

I would raise it with management as it is a pretty basic failure/oversight

This time last year I would have ranted.  Now I'm with Plyphon.  Its fixed, your alive, no need for what ifs.

#CBTworks

But were the seats the correct size? That's what we truly want to know.

setiously worth a letter of complaint as my Skoda has developed a moving freehub on a bicycle sound in the passengers seat and is bugging the shitters outta me. A 17 plate shouldn't have this type of concern in this day an age.

useful to know op and shall check mine now.

thanks 👍

Junkyard

not really except they are both seats and something could happen but an ejector seat failure will be far worse than the lose seat incident you just survived.

I disagree. I watched a documentary about this in 1986. It's entirely plausible that one could be making progress in one's Octavia and enter the jetwash of a HGV or Kia Sorento. Said turbulence could cause your 2.0 tdi to "flame out" sending it into an unrecoverable flat spin as you head out to sea. In such a scenario the only option would be to fight the G-Forces and try to eject from your spinning rep mobile and pray that you're not killed by the sunroof as your recaros deploy you into the air. It might be worth remembering the next time you feel the need, for speed.

If you are worried about it from a safety aspect which could effect others then email customer services as a complaint. That way they should at least follow it up internally. Will take you 2mins to do and you don't need to do anything else with it and at least you have a recod of it.

What exactly do you want them to do?

I'm with @jimjam on this. That's exactly how Goose died, how we miss him

RIP Goose - the true King of Stationery (not Flashy)

I’d be asking them to take the car in, and complete the PDI again, I assume someone should have noticed during some sort of inspection that the seat fixings were loose.

I’d also report to Skoda, there may have been more off the production line that day with the same issue. At least they can recall those cars and have them checked.

Ok, so maybe its not on the same scale as an Ejection seat failing but surely its classed as negligence ?

Should it not have been checked as part of some sort of schedule for removing/refitting. In this weather if the seat had come fully loose and we had an accident then the seat wouldn't have done its job.

Im not after compo etc, but would it not be classed as a near miss etc?

I work on ejection seats in the RAF. If I mess up someone potentially dies. This is the same sort of thing no ?

Was it you that overtightened that bolt?

On the flip side, I had my Vulva in at a 'decent Independent' for rear pads recently. 'Both calipers fkcd' they said, couldn't wind em back. 'Bolleaux' said I and took it to the main stealer. They fitted pads no bother but for ~£150 more... which I've since reclaimed from the Indy...

Do the modern thing and slate them on Facebook .

the moral of this story is it is always worth  paying extra to service a vulva

😂😂

I’d also report to Skoda, there may have been more off the production line that day with the same issue. At least they can recall those cars and have them checked.

Eh?

Car has been in for some warranty work today where they had to remove both front seats.

It depends on the dealer. If they treat this seriously then the mechanic concerned is less likely to make a similar error on a critical part. If you don't have confidence in them, copy your complaint to Skoda

... wife that collected the car she would’ve been none the wiser..."

Why??

Pretty sure my wife wouldn't have thought to check the bolts and may have just thought it was normal .

or

Is it possible that Mrs Renton recently took out a large life insurance policy on you and asked the garage to leave the seats loose as part of her devious plot to get rich quick? 🙂

Good luck complaining, Skoda dealers take Skoda UK as the standard in customer service, which is crap too. I had said as much when you sold the Mondeo to get the Octavia. Hope you don’t have the same displeasure in dealing with Skoda that I did.

so maybe its not on the same scale as an Ejection seat failing but surely its classed as negligence ?

Its definitely an oversight and it is negligence and I would not be happy. Its certainly towards negligence and could have been

they do need to take it more seriously than they seem to have

I would be wanting a full check on all the work done.

I got 3 years free servicing out of my Skoda dealer.

My new Octavia estate was fitted with a genuine Skoda tow bar but the sparky who installed it just pushed a bare wire into the fuse box to power the relay/can bus whatever, kept coming out and opening all the windows for some reason until I investigated and found the bodge!

Worth complaining to Skoda UK if dealer doesn't come up with something and then social media.

I would absolutely push this further. Please keep us updated with how you get on.

Incidentally, why wouldn't Mrs R think that a big clunk and rocking from the driver's seat as she got in might mean that something was up?

I really wouldn't bother , life is too short .

life is too short .

Even shorter if your car seat isn't bolted in.

Just to update this .

The dealership have offered a free MOT and £19 off a boot mat .

Skoda UK are looking at giving me 2 free services.

Cheers .

Steve .

It appears having just had a service that thh seat has a twisted frame which is odd on a new car ffs.

Just to update this .

The dealership have offered a free MOT and £19 off a boot mat .

Skoda UK are looking at giving me 2 free services.

Cheers .

Steve .

<span style="font-size: 0.8rem;">I am sure you refused to accept their generosity as because as you say this was a safety issue, and so long as they address that bit that is all that matters right?</span>

Oh that reaponse has all hone a bit wrong...

Would they stretch to a wheely bin protector?

£19 off a boot mat

Result 😉

Have had a few skodas, most recently a Karoq. Cars are good value but everything else is rubbish.

Had brand new cars with scratches on them and the dealer actually said I could polish it out.

Customer servcies used to follow everything up but is sounds like your further down the trough than that.

Would they stretch to a wheely bin protector?

The internet never forgets 🙂

@ op- do you find that the windows where it meets the rubber seal into door ever has a build up of green algae like mossy stuff?

they drive good and surprisingly punchy too but sensors that stop the car auto when a car oncoming is slightly unnerving to say the least!

@ op- do you find that the windows where it meets the rubber seal into door ever has a build up of green algae like mossy stuff?

Mine has this. Parked in the same place as my previous cars were for 14 years before I had the Skoda, but now I have green algae on the seals of the Octavia, which I've never experienced before even on beat up old cars. Running my finger along the seal, it is no longer smooth, and I suspect the rubber is perishing slightly, giving the algae somewhere to live.

Yes that describes ours too and is not good enough. The dealer fobbed us off saying it must be parked under trees which it wasn’t and is not.

I like the car apart from those three issues plus the fact the power port for charging phones etc seems to be temperamental.