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One of my son's phones (Motorola Action) has had an update and is now refusing to connect to network - so no phone calls or data.
ID mobile are basically on a 'turn it off, turn it on' and 'have you asked it to update again, that might fix it?'.
Vendor (online shop) have said it isn't their warranty as it was an Android/Motorola update.
Motorola haven't answered emails.
So how to resolve? I suggest Factory Reset...?
IME if a Motorola update broke it, best to budget for a non Motorola phone.
Factory Reset is the obvious answer. As everything will have been backed up, nothing will be lost. Right?
As everything will have been backed up, nothing will be lost. Right?
You've met the average young adult, yeah? 😉
My lecturing clearly hasn't worked too well... 'One day son, you will need that backup...'
How old is it?
With a modern phone you have to work hard not to backup.
Factory Reset and then worry about whether anything has been lost.
is now refusing to connect to network
Will it connect to Wifi? If so, you can still back it up to the Google account and then do a factory reset as mentioned above.
If it's only the network not connecting you should be able to back up most of the needed items. Provided you can get onto WiFi just make sure contacts are all on Google account. All the instachatbook stuff should be account specific so only need to log back in once sorted. The last thing might be WhatsApp. You can backup to the Google drive from inside the app and then restore all the chats after.
Should take no longer than a couple of minutes not including the wait for the WA backup to process.
Is it definitely the phone and not a network problem? Only ask because I had a period of probably four weeks or so earlier this year with little or no O2 reception. No warnings or apologies or anything. Eventually checked the status online after a lot of messing about with the phone and it just said that there was a mast problem which they were aware of.
About a year old.
Phone is now fully backed up - it does connect to wifi still.
Apparently only ID mobile, this according to themselves.
No local issues.
Factory reset here we come...
Delete all network settings, and input your carrier's default settings for the network?
My Samsung s10 lite refused to connect to 4g recently until I did the above after a software update