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Bit of a strange question, but would appreciate thoughts from the collective retail experts.
Bought a new Volvo V60 last year on PCP. Paid extra for the driver support pack (adaptive cruise, blind spot information etc).
At the time all the marketing material from Volvo implied that the computer would provide steering assistance if you attempted to change lanes with a car in the blind spot. The order confirmation lists the pack as "BLIND SPOT INFORMATION SYSTEM WITH STEERING ASSIST".
It wasn't mentioned in the manual but is covered in the V90 and XC90 manuals. I've never seen the system activate and a few weeks ago when I misjudged a motorway merge and almost pulled out into someone lurking in my blind spot, I was a bit surprised that it didn't intervene.
I've just looked at the Volvo website and they've removed all references to this, and updated the brochure to confirm that it doesn't provide assistance. Interestingly it's still listed as such in the price list.
Am I being unreasonable in expecting a refund for this optional extra which isn't actually fitted to the car? It has been eight months since I bought it.
Are you sure you haven't misinterpreted what the 'steering assist' means, as well as a lot of other people, so they've removed reference?
If it was part of a pack, I'd say you stand bugger all chance whatsoever.
Oh, and I'm expecting at least 3 pages, many rants about technology replacing responsibility, and an equal number ranting about entitlement.
You'll be pushed after 8 months but worth a try or you could just turn your head. 😉
It's definitely not fitted and simply turned off?
Oh yeah, it's definitely meant to intervene. That's also how the sales droid described the system to me.
I can't link to the new video on my phone (it's embedded in the Volvo site), but it just shows the same CGI guy panicking and swerving back into the lane himself. Which funnily enough is more or less the same expression I had on my face.
Do you get (or is there even present) the mirror warning light?
@wwaswas Yep, the warning light is present and correct, and works as described.
There’s a similar system fitted to lots of cars these days, it usually involves a small flashing light on the mirror, that your peripheral vision picks up. I’ve never needed to turn it on, it’s just there.
Yep, the warning light is present and correct, and works as described.
Was it still worked when you nearly ploughed someone on the motorway? They're hard to miss
Was it still worked when you nearly ploughed someone on the motorway? They’re hard to miss
It almost certainly was. Unfortunately it was a complicated merge, on a bend, and the sun was shining directly onto the mirror and my own blindspot check missed it - either because I didn't look properly or because the other car in question was going much faster than me, or both.
Not that I've looked at a brochure for a new car for years, but they always used to have asterisks with teeny tiny text saying things like exact specification can change without notice etc. which I always assumed was a get out clause for just this type of thing.
I'd probably question it, but not be surprised if they just said 'meh, specs change' or words to that effect.
Isn’t this just a case of watching what’s around you and looking in your mirrors before making the manoeuvre?
Says something about it in the Highway Code
HTHs
🤣🤷♂️🧟♂️
Perhaps the autopilot unit has lost pressure. There is a small tube in the trouser region you can use to add additional air.
Isn’t this just a case of watching what’s around you and looking in your mirrors before making the manoeuvre?
Says something about it in the Highway Code
HTHs
Sorry, unlike you guys I'm not a driving god and accept that occasionally I make mistakes.
Mirrors have blind spots...the human eyeball has blind spots...the human brain has blind spots...no human is infallible no matter how hard they are trying. Always expect the unexpected, the OP avoided an accident because he was being observant and as soon as he noticed the car he took avoiding action. Good driving in my book. The poor driving in that scenario is the goon lurking in the blind spot...be aware and don't lurk in blind spots...either hang back where you know the driver can see you, or get your clog down and overtake.
I'd go back to the dealer and ask them to demonstrate the feature...its on a PCP so fully covered and if its a feature you've paid for and it hasn't got then i'd think you'd be owed some form of compensation...similarly if its a feature that it had but has been withdrawn (these are software things so could have disabled it remotely) then again you've a right to know that and be compensated if you've paid for that.
Sh1t happens from time to time, people make mistakes. I'd always give the vendor a chance to put things right. You were sold a specific feature, it they can't deliver it then they have to refund you. Basic consumer rights - you pay for something in consideration for a service in return...its a formal contract - if you cannot be provided that service then you are owed compensation. You're perfectly within your rights to return the car if you were that p'd off with things.
Steer Assist will only kick in between certain speeds 37-87mph and when there is a high risk of a collision, perhaps it wasn't as close as you thought
> http://volvo.custhelp.com/app/answers/detail/a_id/9874/~/blind-spot-information-system-%28blis%29-overview <