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Just checking where I stand on a recent online purchase.
Item bought from an online seller but what turned up was not the same as the image or description shown on their site. Seller tells me that I got what was ordered so I checked the order confirmation email and the swines had changed the part number of the item from the one shown on the site. The description on the confirmation was however the same so I never thought to take the measure of checking the part number (this would have meant screen shotting the page or writing down the part number to cross reference against later). Seller are standing their ground and refusing to bear any costs but I feel pretty miffed.
Have I any recourse?
Look into the distance selling rules. IANAL but think you have 14 days no quibble.
Sorry...not clear in post....seller will exchange but won't pay the return or re-delivery charges. It's a fairly minor gripe but just irks me when I'm not convinced I "knowingly" wrongly ordered.
You can demand your money back as long as the goods are still in a saleable condition but you will have to pay return postage unless otherwise specified in the terms.
Had this happen to me with... Online shop updated some small detail in the text (pictures also updated). When I complained they claimed nothing had been changed... But I managed to find a cached version of the Web page and got full refund and an apology.
Might be luck and find an older version of the page (is a bit hit and miss so you might be lucky or not)
Edit re read your post... Not quite the same thing as looks like the part number was changed in order confirmation and not the website info. Quite cheeky.
Under Consumer Contract Regulations you can reject goods within 14 days for any / no reason. You may be liable for return postage depending on the store's T&Cs which *must* be available to you prior to purchase.
Under the Consumer Rights Act you can return goods within 30 days if they are (amongst other things) not as described. The seller is liable for postage. This is the angle I'd be pursuing in this case.
Can we all please stop talking about distance selling regulations. They haven't existed for almost a decade.
Can we all please stop talking about distance selling regulations. They haven’t existed for almost a decade.
I’ll consider myself spanked then
Is it a one-man-band kind of seller or a proper business?
If the latter, try politely asking the customer service person to check with the ecommerce team when the product page was updated. It's possible that it's crossed wires their end.
More likely they are just being ****s though, I know.
when the product page was updated. It’s possible that it’s crossed wires their end.
The way I read the op, the image on the page simply isn't the right one for the part, it's not an update thing - eg they show an air spring assembly, the part number of the listing is for an o ring.
I've run afoul of this myself before, though often the price should have made it abundantly clear that what I was seeing wasn't what I was ordering.
It's fairly moot though, course of action is the same and as cougar suggests.
The way I read the op, the image on the page simply isn’t the right one for the part, it’s not an update thing – eg they show an air spring assembly, the part number of the listing is for an o ring.
I think he's saying they had the product description/number he needed on the product page, but changed it after sending him a different part - which was on his confirmation.
I’ll consider myself spanked then
That wasn't directed at anyone specific. Rather it crops up a lot and whilst it may appear to be Internet Argument pedantry, if we're intending on playing the "I know my rights" card with an arsey supplier then terminology becomes critical. Our rights vary depending on which particular set of rights we're asserting.
I think this is where the phrase dead to rights comes from Cougar
Guess it mostly depends on where this seller is operating from (or via)(or whatever Cougy says is the correct term) - if via Amazon or ebay, then your complaint goes to them and you should win, cos you bin conned. I had similar from an Amazon seller, got my money back and return postage.
If it's a geez operating on Facebook, you is stuffed.