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Are they broken or something? Just tried to call them regarding an order and they're not open even though the message says they should be??
[url= http://singletrackmag.com/forum/topic/planet-x-helloooo-anyone-home ]See here....[/url]
Is there an issue I can help you with? Mail in profile.
Checking on our phone lines now.
Phone lines are closed today to allow staff to catch up with emails. We are a bit behind.
Sorry for this, sorry for busy lines this week.
New customer services manager starting next week!
Brant
While your around, I have sent an email regarding so new decals for my ti 456, and as yet 3/4 weeks no reply? Can I obtain some?
Email me at jonathantraverse@hotmail.co.uk
We have no decal sets for ti 456's in stock but could email you a PDF file.
Brant if you could that would be great
Cheers
Jonny
Are others still having problems?
I can't get a reply after chasing a frame ordered 10 days ago that was in stock. Previously they've been fine but this time a nightmare. Hope these sales aren;t indicative of some cashflow horror or something.
I got through fine at 4.45 this afternoon, a little bit of a wait but a guy picked up and was very helpful so all good here.
Jonny, I shall.
DavidB - can you pass me your sales order number (SOxxxxxx) and I'll look into that for you.
Order for 3x tyres placed Weds last week, arrived today.
Brant: SO0315982
Any help appreciated.
Thanks Dave
Brant
cheers for email
jonny
Morning Dave. I'll get that checked up on.
I ordered some stuff SO0322571
do you think these will be despatched at some point as I really need it before the weekend
cheers
YHM Phillip.