[Closed] Oh bugger.

Anyone want a family ticket to the world cup?

Can I start the bidding at £20 and an ayurvedic massage?

Oh bugger indeed ..

I would have added a few more swear words in your situation ..hope you get sorted in double quick time..

Think of it as a free indoor water feature.

Best of luck...

You need a couple of Minions to help you.

I'm sure there is a good reason, but why have you not turned off the water stop cock it stop the flow?

why have you not turned off the water stop cock

often if a hidden feed pipe leaks, it can go for quite a while unnoticed, depositing lots of water into places it’s not supposed to be, and then it eventually starts pouring out somewhere noticeable and there’s not a lot you can do to stop it at that point 😫

Hope the insurance sorts you out quick OP. If yours has the option, get them to use Rainbow International for the repairs etc, they have been Brilliant in the past for me, and I’ve worked with them on a few occasions, and they are very good.

I did turn off stopcock immediately.

While we slept the water had run for a few hours under the floor - and that took ages to stop flowing through. It's still dripping a bit now.

Matt-OAB.

Get in touch with these guys -

https://www.rainbow-int.co.uk/flood-damage/

Let them know who your insurer is and see if they can deal with it. Much faster than contacting your insurer first and waiting for them to raise a job and send requests etc.

Normally, if rainbow have dealings with your insurer, they will start work straight away, and sort things out with insurance later.

Rainbow are great, and they don’t cut corners, bodge etc.

HTH.

It's AXA, I've already called them...

Crap news matt, hope you get it sorted quickly. Our house is old and has a stone slab roof. Started leaking the week after we moved in. Bodged with that bitumen paint stuff. Got home on Monday to find a dark patch on the landing roof, but can’t find any evidence of a leak ☹️

We had two 'indoor water features' last year.  Both started when we were out.

First was a tiny hole in a pipe somewhere above the downstairs loo - ripped the bedroom floor up, couldn't find it. Got a local bathroom guy out who cut a couple of holes in the ceiling and spotted it.   I had to replace part of the ceiling.

Next was the mains inlet for the loo - plastic to copper - the thread went and it leaked into the ceiling cavity - water travelled about 15 foot across the ceiling.  Replaced the inlet valve with one with a copper thread. Fortunately that just needed drying out, then anti stain paint, and repaint the whole ceiling.

Good luck in getting it sorted.

Feeling your pain.

Second using Rainbow. The guys did a fantastic job rebuilding our living room, kitchen and downstairs bathroom after a central heating pipe burst in the bedroom upstairs.

Our insurer  via RBS, were the only delaying factor, but Rainbow were quick and did a top quality job.

Transpires an old pushfit plastic pipe and (different manufacturer) elbow fitting into back of shower disconnected. Looking at the end of the pipe, it has lots of scratches on as though it has been disconected before. Frustratingly I had replaced all the pipe up until this point when we moved in, as old shower routing was up and around attic leading to luke warm showers. I created a direct feed from under bath, but not the last elbow and two bits of pipe that were hidden in the wall. It is this that failed...

insurers are being great, but can I request to use those Rainbow guys? Insurers said I can use my people or they can instruct?

Also, how fussy with they be over wet plasterboard and woodwork? The ceiling is cracked and dead, but I've three other walls/areas of major damp. One is whole back of shower, to which shower, tiles, bath, screen etc are all attached. I get that things will be replastered, but will they pull out bath and tiles?

Finally stopped dripping. It must have been running for hours... 😞

if there is plasterboard behind the tiles which is wet I would be surprised if it did not need removing.  wet plasterboard loses its strength and swells

insurers are being great, but can I request to use those Rainbow guys? Insurers said I can use my people or they can instruct?

Also, how fussy with they be over wet plasterboard and woodwork? The ceiling is cracked and dead, but I’ve three other walls/areas of major damp. One is whole back of shower, to which shower, tiles, bath, screen etc are all attached. I get that things will be replastered, but will they pull out bath and tiles?

Speak to Rainbow directly on the link I posted this morning.

They will come out and assess the damage and discuss plans for clear up and repair.

As I said, they won’t cut corners, and as the bill will get paid, in full, without haggling, they will do a cracking job. Anything that needs doing will be done.

They are well trusted by the insurers and they know they will get paid for all the work they do, so they just crack on, they don’t mess about bodging stuff and trying to repair when replace is the right way to do it.

A word of warning re Rainbow International - as they are franchises there are good ones and bad ones and not all insurers will use them.

I would suggest allowing AXA to send out one of their approved repairers/drying contractors to assess the works.

Whereabouts are you?

Dunblane

Not sure who AXA are using up here (I work in the insurance repair industry) but as I said before let them send someone out to assess the damage.

👌

A question - chap has been and inspected, we are covered. 🙂

However he has suggested a cost already, they ideally would like us to take the cash rather than them do it all.

I am not sure of this - it transfers any risk to us of more issues appearing. That said it also allows us to do the decorating and save a few bob...(you could  buy a bike for that and all...)

I am yet to get any quotes from trades for the work.

So:

- take the cash and run or get them to do the work?

- they will pay out ex-vat it seems, yet I will be charged VAT. So this seems an immediate 20% difference...? I flagged it up already and the chap seemed non-plussed to evasive...

Exactly - they want you to take the risk. Don’t

I would get them to do the work. Then if there are any issues, you can got back to the insurer.

It may take longer, but IMO (and experience) you would be better protected.

Oh, and as to VAT - cobblers. If you have to pay VAT, they have to pay you the VAT.

My mother in law had a monumental leak (well, she didn't - her house did). Left the insurers to do the work and she had to move out - it took months, and months, and months. There'd be huge gaps in time when nothing was happening. It was both frustrating and stressful.

I'd be looking to get the work done myself, as long as there was some mechanism of making sure all the costs were covered.

they ideally would like us to take the cash rather than them do it all.

Don’t.

Why would you. They want to transfer all (of their) responsibility on to you.

Tell them you aren’t interested in accepting any risk, and project managing their project for free, and tell them to get cracking.

id get them to do the work unless...... you get a few quick quotes and negotiate a price that exceeds these quotes, so you can indeed get that new bike 😉

I've had to deal with a few leaks (live in a flat in a converted house) via insurers. Last time I just got the insurers to arrange it all through a management company who then contracted another company who then subbed it out to various people. The result was a total [your choice of word here]. The estimaters came out and specified ceiling out and new plasterboard in place of whatever was already there (lath, as it turned out). Suggested two people to do the job. Then a young lad came out and made a complete mess - it was a total Yosser Hughes job. He walked off leaving a mess and a rubbish bag of shite and a ripped carpet which he'd hoped I'd not noticed. Then got decorator to try to sort out ceiling blokes mess. Then carpet people. Total disaster all round. Never again. I got the impression that they just all ripped off the insurers.