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Mini V started at Uni this week but is having problems connecting to their O365 on her personal laptop, I've said she's best off speaking to their IT dept, but wondered whether anyone here had any thoughts.
She used to be logged into her high school o365 account on this lappy, and although she's logged out of it it still seems to remember it somehow. She's in a weird state where Word knows she's in the new account but OneNote doesn't. She's 200miles away, and this is all the info I have from a quick grumpy phone call and a couple of WhatsApps.
I've obvs redacted a couple of bits of the screenshot (1st is Uni login address, latter is the old high school), but other than "logging out, rebooting and trying to log in again" (already suggested), does anyone have any thoughts?
Does her uni have an IT support department?
I hate 365 so I don't have any answers, but the error looks like somethings got its knickers in a twist with user accounts/authentication. might need an admin to un-**** it.
I have the exact same issue. Today and yesterday.
despite being a long term user of this particular o365 one note is not logging in. Exact same error code.
either there’s something global going on, or both your daughter and I need to go talk to our respective IT depts.
Not sure if this will work, but if you go to https://myaccount.microsoft.com/organizations You should be able to leave any organisations that were connected to your account.
What happens with incognito/private browser mode?
I think on Windows your login can live beyond the browser in the OS. On the Windows login screen is the user ID a personal account / username or an @educationalestablishment.ac.uk username?
I can remember when Microsoft made some pretty decent products and provided a good level of support when approached.
My experience now is that, as their main product is cloud based, they are making changes on the fly and using their customer base effectively as testers. Their support offering is a complete and utter shambles.
I think on Windows your login can live beyond the browser in the OS. On the Windows login screen is the user ID a personal account / username or an @educationalestablishment.ac.uk username?
It's userid@university.ac.uk
What happens with incognito/private browser mode?
She doesn't seem to be logging in through a browser, as far as I can tell.
May need to change the main MS account associated with her windows login removing the current 'Work or School' login and replacing it with the new one:
- Open Settings.
- Click on Accounts.
- Click the Access work or school page on the right side.
any help?
A couple of points here.
1) "tenant" implies a problem for IT to address.
2)
either there’s something global going on
I think there might be, my account was sodded for the best part of 24 hours.
3)
(1st is Uni login address, latter is the old high school),
Multiple login accounts are a pain in the genitals. I had cause to ... review my setups recently, I'd bought my partner a new laptop and thought I'd revisit my own at the same time. Hers was challenging. My own was a complete prick and a half, I'm still not convinced it's entirely right. It still twitches, "Office 2007, then?" I have decades of history on this box and I'm a bawhair away from burning it.
Outwith 'cloud,' M365 is still a sweaty bellend. It's brilliant when it works but may the gods have mercy on your soul if you have an email address last accessible in the Late Neolithic.
We often have similar issues on NHS computers - there's an extra bit in the backend that saves all of the bits you don't want. The usual sequence we run people through with those issues is:
1) Sign out of the account(s) in Word/OneNote/Excel (name/account bit in the top-right) and then quit them fully
2) Disconnect the account(s) from the 'Access Work or School' settings
3) Remove ALL account details from 'Credential Manager', even the stuff that doesn't seem relevant.
4) Restart the laptop
5) Open Word and sign back into O365 from there
That normally does the trick for us.
If it’s a personal device and not work / uni issued id recommend you login to the device with a personal ID that lives with you beyond the uni, and then login to individual apps e.g. Word, or M365 in a browser with the work / education ID. Not sure how to unpick this though.
Thanks for the various suggestions. If she were closer I'd be delving into Pyro's suggestions, but talking her through it via WhatsApp isn't very appealing. Think I'm at the point of letting her Uni's IT bods deal with it. Ta anyway.
Thanks for the various suggestions. If she were closer I'd be delving into Pyro's suggestions, but talking her through it via WhatsApp isn't very appealing. Think I'm at the point of letting her Uni's IT bods deal with it. Ta anyway.
I think that's the first course of action to be fair... it could be a global microsoft 'cloud' issue as alluded to above, that's the issue with relying on 3rd parties to look after your data, if they go down, you're stuffed, but their (uni/college)IT dept would hopefully immediatly know if that was the case.
Equally if it's a config issue with the University, and her user accounts have got tied in a knot, they are best placed to see what's going on if it's an AD issue or whatever.
What has she clicked on to get that screen? Microsoft thinks she is trying to log on to her old O365/M365 instance with her new creds hence it says the account needs adding as an external user in the tenant. As above go to settings/accounts/access work or school and sign out of High School and then sign in to Uni. Microsoft make provision for adding a work/school account to a personal device using this method. You can then sign into Teams/One Drive etc using the uni account but still keep personal stuff separate. You do need to use the access work or school tool though.