Octopus

Guilty

Yep - excellent service from them..

thanks now all I need is a short limerick on how you would spend £50 pounds

There once was a spender named Sue,
Who spent fifty pounds, that's true!
She bought a new hat,
That was quite flat,
Now she's feeling rich, it's all new!

Me too, happy with them so far

I am.

yes - mixed thoughts on their CS.

Been providing monthly meter readings when asked.
Not asked for one since end of November.
Doubled the DD based on estimated readings for last 2 months.
Go onto website to try to reduce DD to what it was and you’re unable to.
Provided them actual readings, awaiting an updated bill.
No correspondence or apology and this is for a pensioners account.
Not impressed by CS !

Same as Danti.

Their DD estimate was 150 ppm more than actual, with no option to reduce.

I cancelled the DD and they can wait every month if they're going to play that game.

Bulb, who I think are owned by Octopus.

yes, love the Chief execs emails about how they'll never make a profit, no mention of the octopus group company buying up windfarms and making silly profits selling energy to octopus at global energy rates for us mugs to pay full whack..

Never had an issue. Read and load up my meter readings through their app on a monthly basis and the data appears in my account within a few hours.

I've not had an issue in reducing DD below their requested level; did require me to contact them and explain why typical use previously is now not typical but they accepted.

And had a refund last month of overpaid balance without any issue, in my account in <48 hrs.

Also guilty. Good service re dds and accurate statements. Big con or not, we've donated £48 so far to their hardship fund through their energy saving initiatives. I like them.

Yes, but they are being crap in replacing the dead gas meter that they asked us to have fitted.
Been on estimated bills since April last year

Similar company ethics...

thanks now all I need is a short limerick on how you would spend £50 pounds

With fifty pounds, I'd have some fun,
I'd buy books, games and maybe a bun,
I'd take a trip to the arcade,
Play games, win tickets, and upgrade,
Or maybe just buy pizza for everyone!

Hmmm, perhaps ChatGPT isn't all it's cracked up to be.

Octopus for me;

Meter read, bill sent, no fuss.

Spin wheel to win.....nowt.

I've just moved to them after e-on refusing to lower my direct debit or to refund me some of my credit.

Was debating going on the tracker tariff they do, any thoughts?

Go onto website to try to reduce DD to what it was and you’re unable to.

I’ve just put mine down to £1 from next month onwards.

They can’t connect to my electric meter and have £550 off my money despite being unable to bill me for electric since October.

I wonder if letting my account go in to debit will focus them to fix it, I’m not convinced it will.

Since they have taken over Bulb (am with them), I guess I am with with Octopus now.

The only utility company I've ever dealt with to have decent customer service.

Happy with the level of service I need.
Meter reads , bills within 24hrs . Ignore their crazy payment schedule .
Never won owt on t'wheel o fortune.
Best of the worst ifykyim

Octopus here I just reduced dd to 5 quid pcm to maintain dd discount and draw down credit.

If u don't DD u get put on non DD tariff which is higher.

Happy customer here. Never had a problem, unlike Scottish Power & Southern Electric.

Oh ya Octopus asked me to reduce my DD but I just leave it alone, can't be arsed. However, they just take the lesser amount rather than the amount I set for my DD.

I just don't like to owe anyone a single penny.

thanks now all I need is a short limerick on how you would spend £50 pounds

If I found something out really nifty
That I’d won, not one pound but fifty
I’d find a nurse
Who could put it in their purse
Then they wouldn’t need to be quite so thrifty.

Like a utility company should be, as a minimum🤷🏼‍♂️so better than most

they seem to say that smart meters are being installed area by area and so you need to wait until they're in your area. Is this people's experience so should I request my existing supplier give me one, assuming it will be compatible, if I'm thinking of switching..

There once was a lad from the sticks
Whose code was ashen-elk-46
He shared it around
To gain £50
And rewarded himself with a twix

Octopus installed a smart meter for me as part of the switchover from previous supplier (British gas)

@danti

Go onto website to try to reduce DD to what it was and you’re unable to.

Managed to do this ok eventually, but I am in credit, and it did take a while to find the correct section of their website.
It didn't look like an editable field, which didn't help.

Octopus Go customer here. They are bloody brilliant. God knows what @dyna-ti's problem is.

Octopus? Really good.
I set a diary reminder. Every month I record my meter readings. Then I paste them into the octopus meter readings pages. Spin the wheel 3 times. A few days later I get an updated account balance.

For us electricity uses a smart meter. Gas does not.

Their website works well. Their app is OK.

I used their forecasting tool and saw that we could reduce our DD . Did that and got the current +ve balance refunded. All neatly done from the website.

I'm with them. Customer service can be hit and miss. Perfect reply to question about economy 7 timings, very poor on whether they can fix the smart meter for remote electricity readings. Watching debits like a hawk as they are a bit keen for us to run a surplus with them, I prefer to save with something that has a cast-iron FCA guarantee attached.
Also never one on the spin the wheel game.

Was debating going on the tracker tariff they do, any thoughts?

I ended up on tracker v1. My last bill averaged out at approx 23ppkwh and my ppd rate is 18p. it's been like this for a few months now as wholesale prices have been fairly low presumably due to the mild winter. If you go to Page 39 of the 'not putting the heating on' thread, I've posted my January wholesale and unit rates there. I'm in Yorkshire btw there will be slight regional differences and I don't expect v1 will be the current tariff on offer so your ppd rate might be different, but the wholesale rates should be the same (with the regional diff). There's a website somewhere that might help you I'll try and find it and post a link.

http://mysmartenergy.uk/Tracker/Yorkshire

You'll need to use the drop down boxes to change the region and the version of tracker tariff that's currently available to you. It should then show some historic prices for gas and electric

Moved to them from Good Energy after becoming convinced that GE business model(*) makes no sense for a consumer. Happy-ish with Octopus - always quick response to my queries on Twitter.

(*) essentially, you always pay electricity bills at the higher of renewable- or gas-origin price.

Was debating going on the tracker tariff they do, any thoughts?

For gas, absolutely; out of the last six months or so there have only been a few days when it's been more expensive than the standard tariff everyone else does. It's been around 6.5 - 8p per kWh recently which is a fair old saving. If it does go above the cap - I'd be very surprised if it does - you can just switch back.

I haven't looked at the electricity tracker as we're on Go instead for the off peak rate. We've done extremely well out of the Octopus Go Faster tariff the last two years, dirt cheap electricity in the evening. We've been with them for both gas and electricity for years and have no complaints at all.

I left then for a better deal in Oct 21
Last Aug I got a bill from then despite my account being closed for 10 months
I complained and spent three months chasing the complaint, which I then found out they had closed as they said I never contacted them, despite there being about 25 emails going back and forth between us.
They offered £100 discount if i settled the bill which I refused
Eventually they gave up and admitted they were in the wrong and cancelled the invoice. But they left the £100 credit there. So I emailed and asked for them to pay it out, and they did! So I ended getting £100 from a utility supplier, despite no longer being their customer.