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Right,
brief synopsis. I bought a vehicle on 25th July last year, brand new 0 miles.
On the 2nd day i noticed it throws up an ABS fault on startup and a week later took to dealer to clear it... Which they did, but it returned. So i told them we'd sort at the 600 mile service... Which again they did.
I then put it away for winter, started it up again, same error. So it went into the dealer for repair.
It's been in there just over 2 weeks now and they can't seem to fix it yet. They had the manufacturers expert in yesterday to try with a higher level of computer than they have, but it's not resolved. An ECU flash yesterday afternoon again cleared the error, but it's returned again.
So it's still with them.
I guess the question is... When do i start pressuring the dealer for an outcome ? Just to complicate matters, there are no other of these available new in the UK, they don't exist any more. They've discontinued the model now and all dealers sold out.
Of course, they can start pulling off the ECU, the wiring loom, the ABS system and replacing, but that's going to take considerable time of course.
Just wondering how long people think is acceptable for the attemped repairs ? 2 weeks, 4 weeks ? 2 months ? Just until they give up.... or.... Well, what do you think ?
Have they actually checked there isn't a fault in the ABS system?
The fault was apparent on delivery and hasn't been fixed by now, I'd say you'd be within your rights to reject it.
If you like the vehicle otherwise, want to keep it, and can't get a replacement then you'll have to wait for them to fix it.
I'd be asking for a loaner though, even if I didn't need one...
Have they actually checked there isn’t a fault in the ABS system?
Tough to pin down. The computer checks all of them things of course, but i don't think they've gone as far as replacing the ABS system.
I absolutely love it... but... Only if it's working of course 🙂 If it's sitting in a workshop then i bloody hate it 🙂
Loaner... Not sure there's any real point, i'm not sure they'd miss it, so wouldn't me holding them to ransom as such, and not sure i'd actually use it until spring.
Whilst waiting another 2, 3, 4 weeks isn't a game changer in my life... it doesn't actually sit well with me to do so, i like things done, dusted, resolved.
What car?
It's not a car. But don't want to get full on with details in that context.
Motorbike? Road roller? Milk float?
Of course, they can start pulling off the ECU, the wiring loom, the ABS system and replacing, but that’s going to take considerable time of course.
Just wondering how long people think is acceptable for the attemped repairs ? 2 weeks, 4 weeks ? 2 months ? Just until they give up…. or…. Well, what do you think ?
I'd tell them I wanted it fixed properly in 6 weeks or my money back minus 10p/km on the clock. And a courtesey orange bike till they've fixed it. Even if they have to replace half the bike. It's under guarantee FFS.
Stick a piece of tape over the ABS light?
Once it's out of warranty it'll Keep Taking Money.
😉
It's the 13th orange one I've owned and not had much in the way of issues, so I feel it deserves a chance. Just wanting to gauge what's reasonable from my side along with what's reasonable their side
13th? Uuuunlucky...
Have you checked on (presumably motorbike) forums to see if the ABS thing is a common fault with the particular model. A friend of mine had a very similar problem, but with a BMW car, that required endless visits to the dealership where they 'tried to track down the fault'. After some internet searching it turned out that the issue was a known fault with the particular model that BMW were unable to solve / were ignoring. Rather than admit the fault the dealerships were taking the car in for a day, doing nothing other than reset the system, and sending it back out knowing perfectly well that the problem would come straight back.
Edit
Personally, rather than mothballing the vehicle over winter I would have taken it to the dealer with instruction that it be in perfect working order by the end of February at the absolute latest. At the very least the ABS system should have been replaced by now.
Have you checked on (presumably motorbike) forums to see if the ABS thing is a common fault with the particular model
There's another 3 instances I can find on this model. None really got a resolution or the people stopped posting
Personally, rather than mothballing the vehicle over winter I would have taken it to the dealer with instruction that it be in perfect working order by the end of February at the absolute latest. At the very least the ABS system should have been replaced by now.
In my defence, due to the fact it's on an optimate when at home the issue wouldn't necessarily have shown up, therefore I didn't think it was pressing.
Granted, looking back I should have dropped it over back in Nov, but we can't go back in time
Sound like they're being a bit crap.
ABs on a bike... 2 sensors (max) and not much pipework? Think they should be trying harder.
Sound like they’re being a bit crap.
ABs on a bike… 2 sensors (max) and not much pipework? Think they should be trying harder.
To an extent I'm more than happy the dealer is on the case, they've been doing what the manufacturer has stated should be the cause. They don't think it's a physical issue but a software issue. But clearly something isn't right here.
Anyway, I've sent them a long email with some plans and timescales associated with it for a resolution.
The computer checks all of them things of course
So maybe tell them to send a mechanic rather than a fitter.
Sounds like they don't have a clue tbh, a dealer should have all the high level equipment on site, if they don't then frankly I doubt they know what they are doing especially if they are relying on a computer to do their job for them.
Orange you say, sounds like a lemon!
Just take it back. Simple