You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
We move in 5 week to new build house. It's got fibre into building, I can see it physically there. Developer and neighbours tell us that Hyperoptic are the broadband suppliers. Online check tells me it's Hyperoptic as only choice.
Hyperoptic say that they can't supply.
Plusnet our current (and preferred) supplier tell us they think it's locked to a different supplier - but can't see who.
The address was only registered with post office two weeks ago.
Any suggestions of a way forward?
I’d be tempted to say wait 2-3 weeks for everything to catch up… but do appreciate that increases the risk
I've just gone hunting and BT Wholesale site is showing our address as 'in development' but says an order is needed to trigger connection.
I should say that there are 68 of 80 houses built and occupied with broadband, and we are last 3 houses being built...
Knock on some doors and ask who other people are using / how it got activated? (Edit - beaten to it whilst typing)
We were lucky in our new build having a mega local rural fibre provider - so a lady in the village pops in to connect you up after work 🙂.
Still had an additional openreach cable coming in and a massive empty openreach box on the lounge wall (which I've now removed).
Knock on a (new) neighbour’s door?
Ask if you can share their broadband in exchange for some upholstery work? 😉 🙃
Is there a Facebook page for the estate?
Ask on there.
Our local page is hilarious but sometimes informative.
I think some of the newer houses by us are still locked in to some kind of deal but everyone else is now free to choose who they want.
I'd also highlight the physical address may not be on the systems of the various utility providers, it'll be the plot number.
We ran into hassles with that in our new build when it came to changing energy providers. Couldn't change gas supplier as the plot number was on the register rather than the house number and name of the street. Took about 2 years to sort😭
Mobile Broadband?
We’ve been on 3 Mobile for 3 years now. No trouble at all with it, and cheap at £20/month iirc.
Watching with interest. Doing exactly the same though move date not yet confirmed. I don’t think there’s fibre to the building (but not really checked) so may have a bit more flexibility (and want to stay with Plusnet too ideally).
When we moved into our new building (10 years ago now), we were stuck with virgin. Its buried in the contract somewhere. The developer wins as they get the install cost reduced, increasing their margin.
We had a terrible supply as the developer argued to planning and building control that they didn't have to provide fibre due to the cost of building out the site due to technical challenges!
So developer answered it today - they haven't filled in the form yet to tell Open reach it's good to go...amazing speaking to the site manager not sales people for the last week!
So he's promised to do that this week, told me to check in a fortnight.
And we are registered with Open reach, but funnily enough the only company who "can" supply it is BT. Apparently every other supplier will find out they can supply is in a couple more weeks. And of course our current supplier Plusnet now needs 4 weeks notice....
What we are discovering is that it takes 4 weeks notice, but no one will be able to confirm supply more than two weeks in advance. So two weeks without broadband. Which can I remind you has Hyperoptic and Openreach direct fibre into the building....
Seems amazing in this modern world....
Starlink?
Seems amazing in this modern world....
The joys of buying a new house will never cease eh! I found the whole process so overwhelming last year, I very nearly gave up on the whole thing...
With regards to your specific issue though, we spoke with Sky (as we wanted a TV package too), and they were able to get us setup for the day of move in (my GF works from home and broadband is job critical for her, so it wasn't an option for there to be a period with no internet)... Yes, we had to pay for 2-3 weeks of internet with our previous provider at our old house that we never used, but that £20 or so was the least of our worries all told...