😆
What is it? I didn't realise you were expecting a parcel....
How long then; door to door....?
If only Voldemort had thought to send the seperate pieces of his soul through the Hermes parcel "delivery" network.
That specky spod Potter would have been well humped.
If you're looking for the other one, it's in your hall - top left in your photo. Looks like a(nother) Wiggle drop. It was there all the time silly Billy... 🙂
so.. has it been delivered, or returned?
I'm actually get a bit tearful. Congratulations.
Also....don't you have a letterbox?
It doesn't look big enough to prevent them sticking it through the door.
Now they know where you live. Not sure if that's a good thing. Maybe worth letting the Christmas rush die down and try again if you want to actually come face to face with your local agent, assuming they actually exist.
Returned or delivered?
[quote=Stevet1 ]so.. has it been delivered, or returned?
The answer / zero = errorrrrrrrrrrrrrrrrr
[quote=stumpy01 ]
What is it? I didn't realise you were expecting a parcel....
How long then; door to door....?
Dropped off at the parcel shop on November 15th on a 48 hour service.
Today is December 13th
"crashed scan"?What does that mean?
Based on that, and the fact it was just left in the stairwell, my guess is that the driver pretended that the scanner didn't work and faked a signature.
Isn't this the point at which you go back to Hermes and say 'Who the heck is Alan?'. Unless of course you do have a neighbour called Alan?
Dropped off at the parcel shop on November 15th on a 48 hour service.
Today is December 13th
And technically it hasn't been delivered to the recipient... [s]given to[/s] dumped in a stairwell and a signature from a [s]random[/s] made up bloke called Alan != delivered to addressee.
Round 2? best out of 3?
[quote=amedias ]"crashed scan"?
What does that mean?
Based on that, and the fact it was just left in the stairwell, my guess is that the driver pretended that the scanner didn't work and faked a signature.
Do you think Alan is my delivery driver?
I think Alan is the new delivery driver with the big van. I am wondering if their thing about giving it to a new driver to deliver means that the depot finally noticed some of my driver's chicanery..?
@OP - think myhermes conditions provide for a refund of posting charges for late deliveries so you can claim and go again.
Only one way to find out..
Do you think Alan is my delivery driver?
Interesting! I hadn't thought of that, I had just assumed it was the original crap driver faking a delivery, but you could be right your new semi-competent delivery driver could be the Alan...
If you do go for round 2 then I think you should post two parcels at the same time, one very small, say the size of a kinder egg toy capsule, and one very very big. By the MH explanation they should be given to two different drivers based on their van sizes, one to vanish into the abyss, and one to be delivered by Alan and his big van, either way we'll be some way closer to understanding this dastardly web of deceit they're spinng!
I want to send you a parcel. In fact I think we all do, whats your address?
refund of posting charges
How do they send you the refund?
I guess a mass parcel posting could be fun!
Rather not put my full address up, so pm if you want it.
Don't suppose someone can tweet this to MyHermes CEO (I don't have Twitter) or knows their email address?
Much easier with Amazon. Two days ago we waited in for a Parcel. Received a text that it'd been delivered 2 mins ago - yet not even a knock at the door. Quickly opened the door to find said parcel leaning against the Street side of the gate, lazy tosser.
Quick complaint, one month free extension to Prime.
perchypanther - Member
Well, Open it!We're dying to see what your soul actually looks like.
Surely, with the emotional investment we've all made it's our soul?
Surely, with the emotional investment we've all made it's our soul?
There's no need for that. No one forced you to read through ten pages worth.
Cracking thread, thank you MGH 🙂
This is too amazing not to be tweeted but I'm not on twitter either. I know a BBC Scotland journalist though and could run it past them?
yourguitarhero - Don't suppose someone can tweet this to MyHermes CEO (I don't have Twitter)?
Takes 2 minutes to set up an account and you're good to tweet although a direct message might be fairer as a first step.
At this point you could lodge a formal complaint that they haven't delivered it to you at all, demand a full refund run the complaints process through the mill, thus costing them loads of time and money,just to make a point? I do this with organisations that fail to resolve a complaint satisfactorily. Takes ages but g take a perverse pleasure in knowing I'm eating into their profits, safe in the knowledge I'll never choose to give them another penny!
[i]Don't suppose someone can tweet this to MyHermes CEO (I don't have Twitter) or knows their email address? [/i]
I did @ them in a tweet about it yesterday. No response on twitter but tracking numbers are very visible on here.
perchypanther - Member
Well, Open it!
We're dying to see what your soul actually looks like.
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Also:
December 1st, Sylvester (Hermes email chat guy)
"We will also, as a gesture of goodwill refund your postage cost to your original form of payment."
Guess what else they didn't deliver?
AHAHAHAHA
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The email with that survey link came in at 6:09, It's now 6:23
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Waiting for my bag to turn up, expected delivery 13th December - location of parcel on 15th ..... central depot in Rugby and we're in Essex.
This is not going to end well
You should write this up for vice.com
They will pay you!
I have coffee machine spares out for delivery with them today. It should go through the letter box. Odds on it being left in the recycling wheelie bin/not delivered?
Love this thread.
I'm having a parcel delivered today by MH so fingers crossed, but we do have an excellent MH driver so I'm not too worried.
I have a small online business and have not used them since a couple of years ago I saw one of their big lorries transfer a load of parcels to one of their smaller vans/crappy delivery cars. The lorry driver was dropping the parcels from the back of his truck to the floor, approx 4ft. Not using the taillift or passing them to the other driver just dropping them one on top of the other... I think it's a game of 'we don't care how many we break' to them
This just popped up on Facebook
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http://i64.photobucket.com/albums/h178/stevenpownall/E6B9032B-6EE0-4CA5-B66D-99E2D4A99CFB_zpsvjmgygov.jp g"/> [/IMG][/URL]
The lorry driver was dropping the parcels from the back of his truck to the floor, approx 4ft. Not using the taillift or passing them to the other driver just dropping them one on top of the other... I think it's a game of 'we don't care how many we break' to them
Just had to refund someone on a broken item, my second in a few weeks. I'm stopping using them
You should write this up for vice.com
They will pay you!
good call
Paid for next day from CRC on Thursday cause I needed something for the weekend (no, not that)
Heart sank when I saw the tracking............MyHemes
No sign Friday. OK weather had been pish.
Sat. 14:00. Out for delivery between 12:00 and 16:00
Sat 16:30...Delayed, now due between 17:00 and 21:00
18:30 "Delivery attempt made, allow 24h on 18/12/2017"
No it bloody wasn't.
I'm in Edinburgh BTW. Seems they've got form
Maybe they hate guitar heroes?
I'm not sure if I'd prefer MH or 'still living in the dark ages' Canada Post. They were running adverts 2 or 3 years ago saying "in the future you'll do most of your shopping online and have it delivered straight to your door by Canada Post!". In the future?!? I've been shopping online for at least 15 years. Never mind the fact that my building complex doesnt have mail boxes, so you need to go to the post office itself to get mail and parcels. At this time of year it's usually a 30 minute wait, sometimes 45 or an hour. And they'll only hold things for 10 days. Fun fun fun.
I'm not sure if I'd prefer MH or 'still living in the dark ages' Canada Post. They were running adverts 2 or 3 years ago saying "in the future you'll do most of your shopping online and have it delivered straight to your door by Canada Post!". In the future?!? I've been shopping online for at least 15 years. Never mind the fact that my building complex doesnt have mail boxes, so you need to go to the post office itself to get mail and parcels. At this time of year it's usually a 30 minute wait, sometimes 45 or an hour. And they'll only hold things for 10 days. Fun fun fun.
Canada Post just delivered a microwave I'd ordered online today, and had managed to actually break it structurally. It's a shame, as our postman is absolutely awesome, but the system as a whole is just a shambles and makes Royal Mail look very competent. Sadly with the Canadian outlook on "competition", it's Canada Post or nowt for most things.
And your online shopping comments made me chuckle. It's like stepping back 10 years - even Amazon here is just a joke compared to the UK or US (or DE, ES etc) versions.
Canada Post just delivered a microwave I'd ordered online today, and had managed to actually break it structurally. It's a shame, as our postman is absolutely awesome, but the system as a whole is just a shambles and makes Royal Mail look very competent. Sadly with the Canadian outlook on "competition", it's Canada Post or nowt for most things.And your online shopping comments made me chuckle. It's like stepping back 10 years - even Amazon here is just a joke compared to the UK or US (or DE, ES etc) versions.
If it's any consolation, Australia Post are almost as bad. It seems that they must have photocopied Royal Mail on a printer with a dodgy toner cartridge when they borrowed the plans to set up postal systems in the colonies...
Interestingly, they don't get paid for the redeliveries.
One part of the crappy system that has created my inability to get a parcel delivered
I was just about to post that link - it’s funny how they’ve not enabled comments 😆
I reckon that diary was posted by a Guardian staffer.
Just seems a bit off.
Yours, myhermes shill.
I ordered something that was posted My Hermes (paid for next day delivery and it took 3 working days, but you know , Christmas an all that), but I was able to go on the website and specify a safe-place. I said "Lob it over the back gate" and there it was. Don't other deliveries give this option?
[i]I reckon that diary was posted by a Guardian staffer.[/i]
Definitely - even the first entry - tea, whisky, money? Really? 😕
So I'd like to add iPostParcels to the 'beyond hopeless' list. We self-built our house in London so got to know the delivery drivers for every courier company in our area, quite a few by name - they know our name/address/house. A load of them wave to us if they see us out and about. We're both based at home so very rare to get a missed deliveries.
However, booked an iPost parcel collection last week for 10th. No-one came on the 10th (Customer services "Driver said he called and the parcel wasn't packed up ready"). Or the 11th (Driver said he called and 'insufficient packaging to collect') so I cancelled that evening and got refund.
email on 12th 'your parcel will be collected between x and x today'
email this morning 'your parcel willl be collected between x and x today'
If it's any help, on Friday DHL delivered me a kids bike from CRC here in Adelaide. Great service, accurate tracking, all present and correct, so far so good...
...Only 4 hours later they then delivered the "2nd half" of the previously complete consignment, that appears to be a load of coffee pods from a company in London to a company in London. Only they're here, in my office, in Adelaide. I seems DHL have no idea how or why.
Dpd ****ed up my shock to flotec.
Missed the deadline to have work done before their training closure.
Shockless for 10 days thanks to dpd 🙁
Im glad im not the only one
CRC order placed am Thursday paid for nextday AM again something wanted for the weekend sir
No tracking Friday and no show
Get email Saturday we will attempt delivery between 9-12pm ..waiting and no show again. tracking then read card left parcel left 9.34am parcel has been delivered and will re attempt Monday 18th WTAF ?
Parcel arrived by random lady in a car at 9.15 am today no signature asked for just handed over ?
Cant wait to speak to CRC tomorrow .. refund and collect your stuff !
Took a delivery in from Yodel last week and one of the boxes was bashed up so had been taped back together. The courier said "Open and check it before you sign. Check the others too" (which looked fine). I was shocked and thought aren't you supposed to ask me to sign straight away then mumble something about complaining to customer service as you quickly walk/run away?
Checked all contents and was fine, so signed and away he went.
Edinburgh too BTW
Parcel arrived by random lady in a car at 9.15 am today no signature asked for just handed over ?Cant wait to speak to CRC tomorrow .. refund and collect your stuff !
Or, refund for the thing that has no record of ever arriving...
If its not a signed for delivery then they wouldnt ask you to sign for anything would they? just hand over you know like the postman does.
Just had a hermes delivery followed immediately by an email saying "sorry we have had to reschedule your delivery for today" never even had ones telling me it was coming today.
So our regular iPost driver turned up yesterday. He'd been on holiday and they'd covered his patch with a temp. He was spending the whole day going round placating pissed off people.
just recieved the dreaded your parcel is with MH ...... chances of it being here this week/month ?
tomhoward - Member
Parcel arrived by random lady in a car at 9.15 am today no signature asked for just handed over ?
Cant wait to speak to CRC tomorrow .. refund and collect your stuff !
Or, refund for the thing that has no record of ever arriving...
Posted 1 day ago #
Parcel was fit only a set of carbon bars , CRC Refunded the postage ,shame it was late but not about to try it on for a free set of bars
MH managed to hand my package over to someone with the same first name as me (not a terribly common name) who lives at the other end of the street.
Good work lads.
Too add to my earlier Canada Post rant, they've seemingly managed to lose some rather important visa related paper work. It's a tracked 2 day service and my parcel has apparently not moved from RIchmond in 12 days. I asked them to investigate and all they say is that they can confirm it's not been delivered. Well, no shit.
Well, Parcelfarce, on a 48hr service booked via Parcels2go have just excelled themselves. Collected from the office (in London) around 5:30pm. Arrived before 9am the following morning in Cornwall.
Go figure.
I ordered something from eBay last week. Free postage. It turned up the following day, delivered by a self-employed courier, in Amazon packaging, with an Amazon packing note in it with an order number and everything. I reckon the seller must have ordered it sent to me as a gift.
I am now at the mercy of Hermes for a delivery. Posted wed, nowt on tracking yet other than " we have it" I think my chances of getting it are very slim indeed. We shall see
TNT managed to deliver one of my old customers their forks on time, along with a midi digger 😮
Christ, that’s one up on my free crap coffee from DHL!
The guy friend had signed for it so had actually been left in the office car park, enjoyed calling TNT to ask them to collect it 😆
Well well well. I eat my words. My hermes delivered to me in leith at the first attempt and actually found my flat.
Was talking to my dad the other day and he asked if I'd had a gift sent to them. Apparently they got a myhermes card through the door without a tracking number. They called MyHermes they not only said that there wasn't a delivery for my parents but there wasn't one in their street that day but that someone may deliver the parcel "soon". Quite how a non-existent item can be delivered is a great mystery to us all.
I had my first My Hermes delivery today. Ebay said RM but it got dispatched via MH.
Despatched yesterday delivered today. I've nothing exciting to add to this thread 🙁
Using My Hermes Light and Large service for a bike, currently going through their claim process as its had no updates since collection 🙁
They've just put their prices up by 50p across the board. Not such an attractive option now, even for those whose parcels get to the right place. Small package gone from £2.79 to £3.29 🙁
26: What can we do to improve your experience with Hermes customer service?
Nothing. Your customer service is so far gone and so far removed from anything resembling helpful or useful that you would be better served doubling down on your useless frustrating practices in the hope that ultimately your sheer incompetence combined with the terrible amount of frustration you are generating somehow creates a perpetual engine of evil which tears a hole through space and time opening a gateway to hell. Prospective customers wishing to have parcels delivered can simply fling their parcels into hell, and instead of using your customer services recipients can venture into the depraved depths of Hades and hoke around in a never ending void of agony and psychic misery which would be a huge improvement on the current situation.
Thank you and have a nice day 🙂
I see CRC are now using myhermes. Paid for next day shipping, it's nowhere to be seen. Tracking simply says Order Placed. CRC has gone to poo since the Wiggle takeover.
I ordered a cover for my Kindle from AliExpress a couple of weeks ago. $8 for the item, and free shipping. It was delivered in NZ three days later, not too shabby!
Our local NZ Post driver is a lazy ****er though. Without fail he just sticks a card in the letterbox (at the end of the drive, don't have them in the front doors here), sometimes with 'driveway' written on it.
Fair enough, we have a long and steep drive, but every other courier company in town, all of whom use the same Hi-Ace vans, can make it down and up again no problem. Just not the NZ Post nobber.
Any body on here actually work for myhermes?
our local chap is pretty good tbh, I’m more worried about stuff I send out using them now 🙄
I ordered some (small) bits from BicycleHero, who are, it turns out, in Korea.
No sign five months later.
Don't know if it’s dodgy shop, or dodgy courier.
I suppose every day's a school day. I made the mistake of posting a thomson stem to someone on this forum via Hermes and writing 'MTB Parts' in the contents box. Surprise surprise, the package 'has been lost'...
Its taken 3 attempts just to get them to send me a claim form. I won't be using them again.
