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I was being positive about Internet banking.At the same time as e-mail arrived companies started introducing quality normes such as ISO 2001
Apologies Edu - it did seem a bit strange including internet banking with your list of gripes, but I assumed you were being sarcastic.
I assume you mean ISO9001? I'm not aware it says anything in there about email response times though - certainly I've worked for an ISO9001 accredited company for many years (it does seem to have become a lot less fashionable more recently), and we've never had anything mandated about that. It all comes down to mis-application - anything useful can be mis-used. As for people stopping the car to answer texts 🙄 Then again I was the only person working on a hi-tech software team who didn't own a smartphone, so clearly I'm the abnormal one.
Though it's all irrelevant as email is disqualified on an age thing - I had my first e-mail address at uni over 20 years ago.
The queen sent her first email in 1976
to me
but i didn't have an email address until 1999, she thought I'd taken the huff