MacBook Pro help
 

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[Closed] MacBook Pro help

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 iolo
Posts: 194
Free Member
Topic starter
 

I've got a early 2015 MacBook Pro retina running latest version of El Capitan. I was just checking my emails when the keyboard and mouse became unresponsive. Cursor didn't move or click and couldn't type anything.
I held the power button down for few seconds and it switched off. Powering back up on the login screen nothing works again. After a while a message comes up saying it's looking for a keyboard.
Is there a master reset on these things? I don't have another keyboard or mouse to try with it? I've got a lot of work to fo today so any help would be appreciated.


 
Posted : 14/07/2016 7:23 am
 iolo
Posts: 194
Free Member
Topic starter
 

After the 8th restart it's come back to life. Anyone now what's wrong?


 
Posted : 14/07/2016 7:29 am
Posts: 0
Free Member
 

Hardware fault is my guess. Book an appointment at Apple


 
Posted : 14/07/2016 7:35 am
 IA
Posts: 563
Free Member
 

Fire up "console" and look in the logs at the times the problems occurred.


 
Posted : 14/07/2016 7:39 am
Posts: 0
Free Member
 

I'd try an SMC reset:

[url= https://support.apple.com/en-gb/HT201295 ]https://support.apple.com/en-gb/HT201295[/url]

Back-up first.


 
Posted : 14/07/2016 7:43 am

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