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We're out of our 18 month minimum contract and they want an increase of 60% so I've rang up last Monday and told them to shove it and cancelled. Apparently they don't send out cancellation emails or letters so I'm supposed to believe it'll just disconnect 30 days from when I called and presumably at that point I cancel the direct debit.
I have no proof however that they did actually cancel it due to the above, and if I cancel the direct debit and they try it on, they could end up marking it as a missed payment on my credit file?
They've even send me a reminder of next month's bill due early February to cover usage up to mid March, why would I pay the full amount of that bill if I'm supposed to be getting disconnected mid way through it?
What a joke, anyone had success with cancelling this recently?
My contract was up for renewal recently and received their very generous offer to renew at a massively increased cost.
Rang and politely explained that I would be declining their offer; asked to be put through to retentions and, after a protracted call, got a service upgrade for an increase of...£1/month.
I thought that was a result.
That's what happened last time round but they wouldn't entertain anything close to what I can get from other providers this time. She even said I can't get anywhere near price wise so you'd be better off leaving.
i literally had to raise a customer complaint to be able to leave virgin, get an email trail going for evidence
Make a note of when you had the conversation. If they deny all knowledge, remind them that calls are recorded for training purposes.
Stuff like this really annoys me. I bet it doesn't take 40 minutes to get through to Sales only to be told that it'd take 30 days to process your order. If Support / CS is "experiencing an unusually high volume of calls" but Sales isn't, there's one of two conclusions to be drawn here.
A quick google suggests they aren’t shy when it come to screwing peoples credit scores. So I’d not cancel DD just year.
Phone again and get them to give you an end date?
And can you record your own calls from mobiles - may be worth doing that. But tell them you are of course.
I received a confirmation email when I gave them 30 days notice earlier this month:
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We’re sorry to hear you’re leaving us on Fri 9 Feb. As a last hurrah, we want to make sure your disconnection is as smooth as possible. You’ll find everything you need to know over on our help page, including: etc |
I cancelled through WhatsApp and I'm glad I did as the clown I was speaking to totally ignored my cancellation request and I got changed for another month.
Thankfully it was all recorded on WhatsApp. Still reckon I got financially shafted though!