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Hoping the STW Greatminds can help here as I'm at a loss.
I'm getting frequent kernel panics on my MacBook (Retina, 12-inch, Early 2016). Some times it happens every 10 mins or so several times then nothing for a few hours, sometimes there is a gap of a few hours between each crash.
I've run Rember which shows no RAM errors.
I've reset NVRAM
I've turned off the power nap settings which some websites suggest could be the issue.
I've checked the disk utility which shows no errors and nothing to repair.
A crash report suggests that Dashlane was open at one crash - I've exited that (but not uninstalled it) and uninstalled it on Chrome as well.
The latest crash log shows the below - is there anything in this that is the cause?
panic(cpu 0 caller 0xffffff801f77ecde): nvme: "Fatal error occurred. ID=0x843 ARG1=0x4c0e ARG2=0xfc ARG3=0xfe EDD0=0x10600000 EDD1=0x100000 EDD2=0x0 EDD3=0x1cf00000 EDD4=0x0 EDD5=0x0 EDD6=0x0 EDD7=0x0 NANDV=0x2, DRAMV=0x2, SSDC=256GB. FW Revision=9.134.01\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-557.40.12/Common/IONVMeController.cpp:5471
Backtrace (CPU 0), Frame : Return Address
0xffffffb0b6c3b960 : 0xffffff801d0bc66d
0xffffffb0b6c3b9b0 : 0xffffff801d1ff073
0xffffffb0b6c3b9f0 : 0xffffff801d1ef6aa
0xffffffb0b6c3ba40 : 0xffffff801d061a2f
0xffffffb0b6c3ba60 : 0xffffff801d0bbf0d
0xffffffb0b6c3bb80 : 0xffffff801d0bc1f8
0xffffffb0b6c3bbf0 : 0xffffff801d8bee1a
0xffffffb0b6c3bc60 : 0xffffff801f77ecde
0xffffffb0b6c3bc80 : 0xffffff801f763407
0xffffffb0b6c3bde0 : 0xffffff801d81d5c5
0xffffffb0b6c3be50 : 0xffffff801d81d4c6
0xffffffb0b6c3be80 : 0xffffff801d101345
0xffffffb0b6c3bef0 : 0xffffff801d102254
0xffffffb0b6c3bfa0 : 0xffffff801d06113e
Kernel Extensions in backtrace:
com.apple.iokit.IONVMeFamily(2.1)[0B7C9486-9719-3CAD-A5FF-E4B93A2CE4E6]@0xffffff801f75c000->0xffffff801f785fff
dependency: com.apple.driver.AppleEFINVRAM(2.1)[78808055-9D80-3318-8BEE-4C545178A586]@0xffffff801e455000->0xffffff801e45efff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[37AC6FB3-4CB3-3E1A-981C-48A212712E57]@0xffffff801e5fc000->0xffffff801e610fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[A18ACD60-A811-3624-B50D-4F929836EE79]@0xffffff801fa17000->0xffffff801fa3efff
dependency: com.apple.iokit.IOReportFamily(47)[0EC55CCD-966C-33F4-9B8A-1E9CB2778AE7]@0xffffff801fa4d000->0xffffff801fa4ffff
dependency: com.apple.iokit.IOStorageFamily(2.1)[3FE3BE82-782C-3D93-8EFA-F06A4594D17C]@0xffffff801fb37000->0xffffff801fb48fff
Process name corresponding to current thread: kernel_task
Mac OS version:
20B50
Kernel version:
Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Kernel UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
KernelCache slide: 0x000000001ce00000
KernelCache base: 0xffffff801d000000
Kernel slide: 0x000000001ce10000
Kernel text base: 0xffffff801d010000
__HIB text base: 0xffffff801cf00000
System model name: MacBook9,1 (Mac-9AE82516C7C6B903)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
System uptime in nanoseconds: 305163798271
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000000470d2e1216
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000
Wake : 0x0000000000000000 0x00000003333096f4 0x0000000000000000
last started kext at 182603706433: @filesystems.smbfs 3.4.1 (addr 0xffffff7fbd4b5000, size 434176)
loaded kexts:
@filesystems.smbfs 3.4.1
>AudioAUUC 1.70
>AGPM 119
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
@filesystems.autofs 3.0
@fileutil 20.036.15
>!AUpstreamUserClient 3.6.8
>!AGraphicsDevicePolicy 6.1.27
@AGDCPluginDisplayMetrics 6.1.27
>!AHDAHardwareConfigDriver 283.15
>pmtelemetry 1
>!A!ISKLGraphics 16.0.0
>!AHDA 283.15
>LuaHardwareAccess 1.0.16
|IOUserEthernet 1.0.1
>AGDCBacklightControl 6.1.27
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.1f5
>!A!ISKLGraphicsFramebuffer 16.0.0
>!ABacklight 180.3
>!AMCCSControl 1.14
@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>!A!IPCHPMC 2.0.1
>!ACameraInterface 7.6.0
>ACPI_SMC_PlatformPlugin 1.0.0
>eficheck 1
>!AFIVRDriver 4.1.0
>!ASMCLMU 212
>!A!ISlowAdaptiveClocking 4.0.0
@filesystems.apfs 1677.50.1
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.41.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ATopCaseHIDEventDriver 4000.27
>AirPort.BrcmNIC 1400.1.1
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 310
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
@kext.triggers 1.0
>!AGraphicsControl 6.1.27
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
|IOAccelerator!F2 439.35.4
|IOAVB!F 900.12
>!ABacklightExpert 1.1.0
|IONDRVSupport 585
>!ASMBus!C 1.0.18d1
|IO!BHost!CUARTTransport 8.0.1f5
|IO!BHost!CTransport 8.0.1f5
@!AGPUWrangler 6.1.27
@!AGraphicsDeviceControl 6.1.27
>!ASMBusPCI 1.0.14d1
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
>IOPlatformPluginLegacy 1.0.0
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
|IOGraphics!F 585
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
|IOSerial!F 11
|IOSlowAdaptiveClocking!F 1.0.0
@plugin.IOgPTPPlugin 900.11
|IOEthernetAVB!C 1.1.0
>!AXsanScheme 3
>!ABSDKextStarter 3
|IOSurface 289.3
@filesystems.hfs.encodings.kext 1
>!AActuatorDriver 4400.28
>!AHIDKeyboard 222
>!AMultitouchDriver 4400.28
>!AInputDeviceSupport 4400.35
>!AHS!BDriver 4000.27
>IO!BHIDDriver 8.0.1f5
>!AHSSPIHIDDriver 61
>!AHSSPISupport 61
>!A!ILpssSpi!C 3.0.60
|IO80211!F 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IONVMe!F 2.1.0
>!AHPM 3.4.4
|IOThunderbolt!F 9.3.2
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssGspi 3.0.60
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 900.11
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 8.0.1f5
|IOReport!F 47
|IO!BPacketLogger 8.0.1f5
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.40.9
|IOUSBMass!SDriver 184.40.6
|IOSCSIBlockCommandsDevice 436.40.6
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.40.6
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
What os are you using? I’ve seen people having issues with big sur.
Otherwise the macrumours forum has solved most issues I’ve had
It suddenly started doing this on Monday when I was on Catalina so I updated to Big Sur hoping it would fix it - which it hasnt.
Cheers - I'll post on macrumours as well.
If I'm reading that backtrace correctly the NVME (storage) driver is crashing.
Get the disk tested with something more thorough than Disk Utility.
Thanks retro83
What would you suggest using?
Tech Tool Pro is my go to disk utility, it's available as an expensive download (more than £50). Be prepared for a wait as it does its stuff though as a surface scan can take an good time if the disk is large capacity.
vanilla83
Free MemberThanks retro83
What would you suggest using?
Sorry I've been out of the Mac game for a while, so I'm not sure. Happy to defer to Sandwich's knowledge on that.
One thing you can do is Disk Utility, select the your boot volume and click the info icon, then post the screenshot. Hopefully it shows the full SMART info, it may not though.
Onyx used to be able to show this, not sure if it still can.
Thanks Sandwich - I had already found that before you posted and have run all the tests (all passed) except the surface scan which can't be done from my Macbook - I'm not really understanding the edrive thing that it includes? I'm looking at the tools selection and it doesnt give me the option to create an edrive
@retro83 - thank you. Onyx doesnt work with Big Sur (yet) but I have tried Disk Utility several times and it passes everything. It doesnt have SMART status apparently but is fully verified
Have you got an external drive you can clone the system onto and boot from? That will tell you if its a hardware issue with your internal drive.
@sandwich - I've now run a full surface scan by booting from an external hard drive and it says that there are no errors on my internal drive.
It's not crashed yet though running from the external hard (its extremely slow though) which suggests that it is the internal hard drive? Despite there being no errors?
The slow running will be down to the USB bus speed and possibly a logic board fault. Your external disc needs to be USB3 for best results.
Do have a check that there isn’t a recall on your model that needs a visit to your local Genius Bar. If you time it right it can be a while you wait process.
Thanks @Sandwich Its def the internal drive as I rebooted this morning using that and it crashed after an hour - but ran for hours last night on the external.
There appear to be well known issues with the logic board mine has but no recalls that I can find.
Am I screwed then? The only way to fix it is to replace the whole logic board as its all soldered on?
@vanilla83 If the logic board has died then it's usually cheaper to buy a new machine! Apple spares are not cheap.
May be worth an approach to Apple under Consumer Rights Act as there's a documented fault as evidenced by feedback. A 4 year old machine shouldn't be dying in this manner.
This from the UK support website may help:
There's no charge if the issue is covered under warranty, AppleCare+ or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.
Good luck
I wouldn't go in all guns blazing at first, but you should obviously know your rights. I had a genius authorise an out of warranty logic board replacement for me a few years back. She put it though under a known video card issue but the symptoms were definitely not what I was experiencing. I assume she was being nice rather than incompetent, but didn't ask too many questions!
In the days of third parties doing repairs I also had logic board replacement in a powerbook that had had an unfortunate run in with a bottle of beer. That was fixed under warranty despite the smell of beer, I guess it didn't make any difference to the third party whether they billed me or Apple!
Apple replaced the motherboard in my laptop out of warranty but less than 6 years old, without much pressure, under consumer law. I’d taken it to Stormfront (my local re-seller) and they sorted it with apple- I was amazed and chuffed).
Earlier machine and thus was a few years ago. Good luck!
Thanks for all the help!
I've been online/on the phone with Apple support today. Trying a completely fresh OSX install tonight (not holding breath). They've given me direct line to their senior team and seem to be trying to help fully so far.
Maybe caused by kexts on your system? Developers were supposed to move to system extensions instead of kexts, announced back with Catalina.
Try in Terminal: kextstat | grep -v com.apple
This'll show you which ones are there. Try uninstalling the related software & see if that helps.
Cheers