[Closed] Just discoverd I've been overcharged over £2000 by Ikea!

Holy crap. Good luck!!

The tills are sometimes a little confusing at Ikea!

Did the guy in front of you have loads of stuff to purchase?

About £2k worth?

Did you look at the screen when you put you PIN into the machine. ?

(Have you checked the kitchen, to make sure it's not a new one ?!)

No one at the till when we got there - don't remember there being much on the reciept and of course I didn't check the amount before putting my pin in.

Hmm, without a receipt that might be a tricky one. If it was a very recent purchase, is it worth asking to check CCTV (of aisles) so they can work out what you bought?

Do you know what time and date you were there?

Could they still have the CCTV? £2k of stuff would take up a lot of space!

Have you checked to see if the shed is full of meatballs?

For £2k I'd be in my car on the way to the store, not holding in a phone queue.

Ikea should be able to produce a duplicate receipt from the transaction as this sort of thing is recorded, perhaps a visit in person to speak to the manager or call store to make an appointment would work better.

Have you checked to see if the shed is full of meatballs?

I know pretty exactly when we were there.

For £2k I'd be in my car on the way to the store, not holding in a phone queue.

Was it the Croydon branch?
There's some big chimneys there.

You are ringing the doorbell of hell on earth.
Good luck.

Have you checked to see if the shed is full of meatballs?

Good point, a new kitchen would be easy to spot I suppose. Don't know what I was thinking

But 2000 bags of meatballs on top of the lawnmower would be almost invisible unless you were specifically looking for them.

*shudders at the thought of having to deal with Ikea by phone. 😐

Can you engage teh services of checky testicles man, give him a real problem to get his fingers into.

unto the breach..

If you do have to make a trip there tomorrow, check your expenses policy before you go.

They have "onsite catering" so you probably won't be able to claim for lunch.

Just a heads up

You are ringing the doorbell of hell on earth.

amen to that, I won't go into the dispute i got into over the mis-selling of a wardrobe, and how it could be set up.

but, ask for the refund in hotdogs, that's about 3,000 of the little beauties

My card would be swiftly declined if it was asked to pay over 2k.

Thats what the credit card is for. As if you'd spend over 2k on a debit card.

I had a shitstorm when we bought £700 of wardrobes... I asked them to deliver...

However, it was 3 miles further away to our house than it was to the Southampton store, so apparently we should have bought it in Southampton..

I was not impressed.

don't remember there being much on the reciept and of course I didn't check the amount before putting my pin in.

If they overcharged you £2200 then the specific till you paid at would be over by that amount at the end of the day surely? I would have thought the cash office would have then investigated the amount over and traced the payment back to you.

Unless you paid for another persons tat.

£220 worth of ikea hot dogs, mmmmmmm

After 50 mins in a queue I'm through and they've pulled up my receipt and it shows one dinner plate @ £2338.05!!

Annabelle is sounding very sheepish on the other end of the phone and has said that it's "completely rediculous".

I asked if I owed them a further £10000 as I'd actually bought 5 of the plates - she didn't really see the funny side 😉

Waiting for a call back.

Is it possible it's a bank/computer error rather than that much actually being on the receipt? Sales assistants ALWAYS verbally tell you how much they're asking you to pay, if it had been 2k you'd have said WTF even if your mind was elsewhere!

I asked if I owed them a further £7500 as I'd actually bought 5 of the plates

Then take the other plates back and they should give you a £7500 refund!

Waiting for a call back.

Good luck with that.

Sounds like a data entry error in their database or something - very odd.

One bike supplier who shall remain nameless once made a mistake charging my Amex card - instead of typing £3000 into the machine, they typed in £13000, and being Amex it didn't bounce. That was fun to sort out.

I asked if I owed them a further £10000 as I'd actually bought 5 of the plates

You bought five plates ?

Who buys plates in Odd Numbers ! ?

Weirdo.

I asked if I owed them a further £7500 as I'd actually bought 5 of the plates

asked if I owed them a further £10000 as I'd actually bought 5 of the plate

Hmmmmmm. crafty edit with numbers there. Not sure who to trust now....

If they don't fill your shed with meatballs* after a mistake like that, I'll eat my [s]flat packed[/s] hat.

*This is not a euphemism.

Likes offsite catering, sheds full of meatballs, and good resolutions.

Blimey.

My best was a sarnie shop with a manual till where you type in the numbers. Bought a few sarnies and a drink, and she must have hit the multiply button and or hit the .00 button an extra time or something.

Was a shock when the total came up as 2 grand or something insane.

Jamie,

it should be a euphemism. what for god only knows....

I wouldn't worry, it will all get resolved in the end, just be a bit tedious.

I's swap the meatballs for the gravilax I thank you... and a couple of bottles of schnaps..

😉

one dinner plate @ £2338.05!!

Unexpected item in bagging area

[i]one dinner plate @ £2338.05!![/i]

Surely that's a reasonable price for a dinner plate on STW. [url= http://singletrackmag.com/forum/topic/fizik-mtb-shoesexpensive-and-well-not-great ]Shoes for £360[/url], I ask ya.

It seems to have given the Ikea customer services department something to chat about!
Just had another phone call and they've agreed to a full refund in a combination of hot dogs and meat balls - as a gesture of goodwill they're not charging for delivery 8)

So all ended [reasonably] happily apart from me having to wait 50 mins to talk to someone on the phone. Serves me right for having some money in my account - any other day this year and it would have been declined 🙁

how disappointingly decent of them...

Yeah, I at least expected Customer Services to send around a truck load of thier buscuits and schnaps..

If I were you I'd get back onto them, right now...

they've agreed to a full refund in a combination of hot dogs and meat balls

So they're giving you back 2 grands worth of hotdogs and meatballs?

Ahhh well, will go down well at the local homeless shelter.

they've agreed to a full refund in a combination of hot dogs and meat balls

Wahaaay !

"Shift the lawnmower love, the ikea van is here !"

I am sure Ikea charge £47 a minute for phoning them...

They always win 🙂

We were once charged a similar amount for a plastic cutlery tray, luckily spotted before paying but the cashier only noticed when I queried the total.

OP later this week...

Went into Staples last week, bought ream of paper and some ink, told the sales assisant i had a voucher for the ink, but had forgotten it, so she charged me for the paper and gave me a refund for the ink, that i hadnt actually paid for so got another 14 quid back, and the ink free.

But last year got charged 75 quid for petrol in a sainsburys pfs, but only drive a diesel van, took a while for them to sort it out, but eventually got the money back, always check amount and keep receipts.

Today was obviously cloudy, with a chance of meatballs... 🙂

I'm glad this story has a happy ending, nightmare. Had it been a smaller error you would never have noticed.

Come on meatballs!!

I'm glad this story has a happy ending, nightmare. Had it been a smaller error you would never have noticed.

shermer75 - Member

Come on meatballs!!

I knew there was a reason I didn't like them