[Closed] Just been called a ******* ****** by E & L pet insurance

There's a big difference in effing and jeffing at someone and being overheard effing and jeffing about someone.

I'd concur.

My first IT job was working in a largish call centre for a PC mail order specialist (tech support & customer services combined ran to about 100 staff when I left). We'd spend our day dealing with difficult customers (largely because the product was shit and returns took several weeks). It's a hellish environment and sometimes the only thing that kept you going was a smart-arse comment or otherwise letting off steam to a colleague about the asterisking asterisker you'd just got rid of.

If he'd called the OP names directly and intentionally then absolutely that's gross misconduct worthy of a P45. Doing it accidentally, that's highly unprofessional of course but really it's an unfortunate mistake. It'd be a shame for someone to lose their job over it, everyone else will be doing the same thing and he was unfortunate enough to get caught out. It's easily done, but that's another post.

I'm currently saving £80 per month until the a/c has a decent balance. The alternative is to pay £600 per year for Petplan with almost certain increasing costs as the dog gets older.

Now my math is not that hot. However I can work out that £80/month is more than £600 a year.

However I can work out that £80/month is more than £600 a year.

But with the chance of getting all that money back in 15 years or so when your animal dies of old age.

Following on from my previous post,

I started on the phones but was quickly promoted into what they called "Principal Support" (a wooly title probably chosen to avoid calling us 'senior' and risk us asking for more money). On the phones I'd taken the novel approach of trying to fix problems rather than get people off the phone as fast as possible in order to hit call quota targets, so presumably it had been recognised that either a) I had a bit of a clue what I was talking about or b) my stats were bloody awful.

Principal Support involved me floor-walking to advise other techs how to fix problems rather than me talking to customers directly, which suited me just fine.

Due to a quirk of the phone system, the techs typically waited for the customer to terminate the call rather than hanging up themselves as it skewed the stats (I forget the exact reason, something to do with it immediately ringing again whilst you were trying to type up notes from the previous call; it's not particularly relevant).

Towards the end of the day, I had a PS request from one of the techs. Let's call him Dave, for that was his name. Dave relayed the customer's issue to me, and it was a problem I knew well. I advised running a bunch of lengthy tests, Scandisk and suchlike.

Dave looked at me sceptically. "And that will fix it will it?"

"Not a chance," I replied, "but the fix for this will take at least an hour to walk through, and I assume you want to go home at some point tonight. It'll keep him busy until the phone lines are closed, and some bugger else can deal with it tomorrow."

Dave looked at my plan and saw that it was good. He went back to the customer, "yeah, so you need to do this, then this, and then this, and it'll all be sorted" he said, brimming with confidence. "Great, thanks, bye!" said the customer, and the line went dead.

"Bwah-ha-ha-ha-haaaaah!" went Dave, in a pantomime villain stylee.

"Oooh!" went the customer.

"Shit!" went Dave, leaping on the hang-up button.

Tl:dr

Was it "curmudgeonly pedant"?

gobuchul - Member
wouldn't get annoyed by neighbours stealing from them, destroying their property, people dealing drugs outside their houses or blowing ganja smoke in their kid's faces. They don't mind being cut up or close passed by drivers when on their bikes.... Now they would find being abused by a service provider

The call centre bloke never stole or destroyed anything from the OP.

He never dealt any narcotics or exposed children to harmful substances.

He didn't expose the OP to any physical harm.

The OP was hardly directly "abused".

Way to completely miss the point of my post. Well done. Back to the real world.

Also that he was the only person that had actually told me the real reason why my claim was delayed.

Cougar +1

the only thing that kept you going was a smart-arse comment or otherwise letting off steam to a colleague about the asterisking asterisker you'd just got rid of.

and no different to how the Police talk about criminals or teachers in the staff room talk about your kids.

Nothing been gained here, be interested to know what satisfaction the OP got out of it?

at least when this fella get his P45, it will create a space for a hungry young go-getter, desperate to earn an income to support his family

dirtydog - Member
Cougar +1

the only thing that kept you going was a smart-arse comment or otherwise letting off steam to a colleague about the asterisking asterisker you'd just got rid of.
and no different to how the Police talk about criminals or teachers in the staff room talk about your kids.

Nothing been gained here, be interested to know what satisfaction the OP got out of it?

So if you heard your kids teacher slagging your kid off you'd happily let go?

Satisfied that he'll make sure the calls ended next time.

So if you heard your kids teacher slagging your kid off you'd happily let go?

What you doing in the staff room? How did you get into the school? 🙂

Besides how are these 2 things even similar?

Satisfied that he'll make sure the calls ended next time.

If he has a next time.

gobuchul - Member
So if you heard your kids teacher slagging your kid off you'd happily let go?
What you doing in the staff room? How did you get into the school?

Besides how are these 2 things even similar?

Agree, but then I didn't make the comparison.

I told a customer to **** off once. 20 years later I'm still with the same company. A few weeks later the disagreement we got a telex (younger readers best ask a grown up) saying that he had left. I had it pinned up in the office for years.