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WTAF is a "Knowledge Manager"?
Key Responsibilities:Delivering the knowledge management strategy to ensure this provide clear benefits to customers and to the business
Develop a culture where knowledge management is clearly understand and valued within the customer operations team
Leading the creation of knowledge content to improve customer experiences to ensure first class customer service
Develop and build a team of professionals, ensuring they are performing, developing and growing
Identifying the needs of internal and external stakeholders
Working with third party partners to set up and deliver effective knowledge management service for the business - knowledge launch, rollout plan and content management approachKey Experience Required:
Excellent experience in leading and delivering on change or knowledge management strategies
Excellent written and verbal communication skills
Ability to lead projects that involve multiple stakeholders
Focus on delivering on results and have a high attention to detail
Ability to build relationships
Previous experience of building and leading a team
Guidance/Procedures.
Big companies have loads of information, but no-one can find it and therefore it either doesn't get used or rewritten multiple times.
Knowledge management generally means making all that information easily accessible to the people that need it and ensuring it's kept up to date. This could be tens of thousands of documents that might be needed by thousands of people - but an individual document might only end up being needed once every three years by a single person.
Excellent written and verbal communication skills
Two own goals in the first three lines actually...
Big companies have loads of information, but no-one can find it and therefore it either doesn't get used or rewritten multiple times.
We have a Document Management System which is where documents go to die, may as well file them in the bin.