[Closed] Item refunded but then delivered - WWSTWD?

I'd get in touch and ask them.

It's not a dilemma, it's not yours, email them and let them know, do the right thing.

I'd look for some kind of justification for keeping it like that they'd previously messed me around in some way. If I couldn't find one I'd email them and tell them 😛

Edit: oh wait you kinda already prepared the ground

Inform them. Accept only courier collection to get it back to them.

Yep, I'd tell them, but also tell them that if they want it back, they need to come and get it at your convenience (I.e. scheduled courier collection).

Thus, either they will come and get it - without you having to go out of your way.

Or they wont come and get it, at which point you have a clear conscious and guilt free new toy.

Have you checked you haven't been recharged/were actually refunded?

I'm with you on the karma! It's kind of how I lead my life. You just know.

Yeah, defo got the Paypal refund. I didn't even have to action it, they just refunded me when they admitted it was never in stock in the 1st place. Haven't paid again either.
Strictly speaking I never cancelled the order, they just refunded my money.
Think I'll drop them a message and let them know, if its anything like their normal communication they wont get back to me anyway,
BJ

One email pointing out their mistake and inviting them to collect at your convenience.

As per above, tell them but be strict on how/when they collect it. Ask for a specific time and not "any time between 9am and 8pm".
I had this when CRC delivered 2 bikes instead of 1. I wasn't at home during the week and they wanted to pick it up mid-week any time. I told them I wasn't taking time off work for their mistake and they needed to give me a specific time on a Saturday. They weren't overly happy but they did in the end.

This happened to me before for a kettle of all things.

Properly messed around and refund given before it was "dispatched". Of course it arrived...

Emailed them and they said, post it back. No chance. Ok, print this postal sticker and take to the post office. No chance, it was a pain where I lived and I'm not using an hour of my time.

I said they could collect at any time, no problem. Of course, it never happened. I gave it to work.

I'm no angel. If it was a telly or something then I'd have probs sold it after 6 months.

Yep, I’d tell them, but also tell them that if they want it back, they need to come and get it at your convenience (I.e. scheduled courier collection).

Thus, either they will come and get it – without you having to go out of your way.

Or they wont come and get it, at which point you have a clear conscious and guilt free new toy.

Hmmm. My mum still has a wooden sash window in her hall. Been there over two years. She rejected it on quality issues and the dude just went silent and will not reply.

My first thought was sell it/burn it/use it in my shed, but the law is a little hazy on it and she's worried she'll get sued or something down the line.

We don't really even notice it's there any more despite having to negotiate it every time you go in the front door... 🤔

The place is about an hour or so away. Must get round to taking it down there and inserting it inside him.

I had a similar problem. Got a refund. Kept getting “invoice paid” emails and then a despatch notice. I contacted them and was assured it was a glitch in their automated mail system. The next day it turned up. I let them know and they apologised and said keep it. Is was only a upvc extrusion of a trailer light board so no worth their while to collect.
As I’d made a wooden one I just used it to make a pair of pedalboards for my guitar gear.

I had an unwanted item in error a few years ago and looked up the requirements.

You must tell them you have received it and that you expect their courier to come and collect it. You tell them a reasonable period to do this eg 2 weeks, and that after that period it will be disposed of.

You do not have to do anything yourself to return it such as take it to the post office, but do keep records of your communications with them.

I recently bought some beer from a supermarket using the scan 'n shop type thing. 2 crates of beer didn't scan correctly and I wasn't really paying much attention during the checkout process.

Net result when I got home I realised I had about £30 of free beer. I went back to the store to pay what was due!

Let them know, the ball is in their court then. I had this recently with a new rotary washing line (woo). Didn't arrive for over a month, so I cancelled/refunded and bought another, then it turned up. When I spoke to them, they said don't bother shipping it back - donate or keep it. So I have a spare.

email them.

if they don't respond don't feel bad its their error.

My dad ordered a frying pan got sent wrong size of a not cheap pan. Phoned John lewis' who sent the correct one same day and said keep the other one. Which seemed madness as the courier was delivering so could have picked.

If it's the sports shop that has dubious staff welfare history and an owner who likes getting drunk, puking in fire places, taking his shirt off in public and is universally disliked across the biggest city in the North East, then consider what he would do if the shoe was on on the other foot. Alternatively, write them a letter.

Had this recently with a set of brake discs and pads for the TT. Bought a set for a 225, they sent me 180 rears. Told them about their mistake and they sent out the correct rears and they said they'd send out a return label for the wrong ones at some point. They never did. Probably hardly worth their time and effort for a reasonably heavy but low value item. I'll probably sell them on in six months or something.

Is this multisport retailer now owned by a certain Mr Mike Ashley?

This might determine the honesty and upstanding nature of my advice!

J-R ^^^ has it.
Comply with the regs - no more, no less.

Definitely contact them and let them know. If they don’t sort out then bit of a bonus if they do then you’ve lost nothing and saved yourself the guilt. I had £200 worth of paint delivered twice over during lock down. Emailed the supplier twice to let them know as they didn’t have a phone line operating and they didn’t get back to me at all apart from sending me a voucher for 20% off my next order!

I ordered a sweater as an Xmas gift last year. After about 3 weeks, two sweaters turned up (separately).

Tried to reply to their order emails - but they were no-reply addresses.
Tried to find a contact email on their website - there was none
Tried to phone - there was no customer service number.
The only way to get in touch was via the contact form on their website...
....which demanded that you create an account, verify your email address, and login.

The 2nd sweater was therefore donated to a local homeless charity.

I ordered a guitar from an online shop that (unknown to me) gone into administration the day before. Credit card was charged immediately but no despatch note was ever issued.
after ten days of no reply from the (now in administration) guitar shop, I contacted the credit card company & raised a dispute. CC company refunded me there & then.
I ordered the same guitar from another online shop, it arrived a few days later.

Then the original shop chain was bought by a new owner & came out of administration and sent me a despatch note. I emailed them to cancel the order, which they duly did and refunded the original price. Which double-refunded my CC account.

A week later another despatch note arrived, so I contacted the shop & they advised me to refuse to accept the delivery, and said guitar would eventually make it back to the shop. So I refused the delivery when the courier knocked on the door, as advised.

That was the last I heard of it

Contact them and let them know as you are legally responsible to do but they have to work round you like the others have said.

once you have sent them an email you have done you legal obligation.

I ordered a petanque set which didn't turn up. I emailed to chase it and a few days later I came home to find one on the doorstep.
I emailed to say thank you, the item has now arrived and a few days later I came home to find another one on the doorstep.
I emailed to explain that they had sent me a second set and they said they would send a courier to collect it but didn't say when.
I came home a few days later and the courier had left a third set on the doorstep.
I gave up emailing them.

Amazon sent me an order confirmation for something that I hadn't purchased.

I called them up and got a refund.

Item arrived, so I called them again.

They told me to keep it or "put it on eBay"!!!

Anyone want a Jabra Drive in white? £20 and it is yours. Still in the box. 😉

As per , need to contact them because as per, it isnt yours. I suppose even it might be the insurance companies if theres been a claim on it.

Sorry but as per again, they need pick it up, so any courier must arrange a time with you.
Not to say you'll be in, or if you were even have heard the job(Picture yourself hiding behind the sofa)
Chap I use to work for had a larger model drum sander delivered which had a prob with one of the mounts, nothing wrong with the thing itself, just part of its mount. But an entire replacement was sent, and they just never came for the other,and years passed, so that eventually became workshop property. We fabricated a new mount. I think they just wrote if off.

I ordered a pair of conti 24" tyres for sons bike, over a week later a pair of 26" ones of the same model turned up, the next day the correct one arrived. I emailed them but never had a reply so now I have a pair of 26" conti tyres looking for a home I guess I could ebay them and make a mint out of them.

A similar thing happened to me a few years back. I ordered 2 pair's of new suit shoes from a premium shoe shop in London. After being messed about for 3 weeks I cancelled the order and got my refund. But 2 weeks later the shoes showed up on my doorstep, so I contacted the shop and told them that they could have them back if they organised a courier. They sent 2 emails and then went quite, so I kept them.

I ordered a petanque set

Weren't you claiming you're not that middle class on the pizza oven thread?

I don't think you're legally obliged to do anything. AFAIK it's illegal for a company to send out goods you haven't ordered and then start asking for payment, you're allowed to treat it as a gift in this instance.

Whether this would apply here or your case is sufficiently 'different' from the above as it's a cock-up from a cancelled order I'm not sure. In any case you're morally obliged to at least let them know. As others have said, "you've sent me this, I didn't order it, you've got 14 days to collect it before I dispose of it." Covers your back if they suddenly realise weeks or months later.

Irrespective of Mike Ashley bashing, my thoughts on these things are what might happen to the person who ****ed up? Give them a chance to make it right at least.

I ordered a petanque set

Weren’t you claiming you’re not that middle class on the pizza oven thread?

I was planing our once-in-a-lifetime-holiday to France in our poverty spec, Renault Master self build hovel, when I became aware that even the cheapest and most primitive French sites will insist all residents to play some form of boules on a nightly basis.

I simply ordered the most basic product I could, in order to comply with local law.

I only came on this thread to see if anybody had a spare pétanque set..

I had to google what a pétanque set was.

I ordered some cycling related stuff off eBay which turns out my neighbour had taken in, the postman never put a card through the door to state this, so thinking it had vanished in the post I emailed the seller who said not a problem I'll send a replacement which duly arrived, and left feedback saying great service as a replacement items was sent.

A few days later I took in a package for the said neighbour and dropped it off when she was home, for her to say oh you live next door (I'd been here a year by then) and we had spoken a few times, she then said I've got a parcel for you which was the original item.

I contacted the seller to say I'd return the original item to him and received a flippant comment of 'maybe change your feedback as well' this got my back up, so gave the item away.
He never heard anything more on it