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I’m reading a thread, or typing a response, when all of a sudden the page just refreshes. If I’m typing something I lose it.
Is it just me or is this yet another bug?
Not just you!
All part of the plan to reduce bandwidth. It has to be that, it couldn’t be incompetence.
New forum coming in 2018!
Live pre-moderation of comments from certain select users has been in place for a while now.
Glad it’s not my phone on the blink!
Still ironing out a few issues after the millennium bug.
Typing a reply? You lucky bugger, I'm still busy accepting cookies
I keep getting logged out.....
It seems like only 1/10th of my posts get shown to other users!?!?!?
Can't say I've noticed anything other than [occasionally] the cookies bug which given none of you can turn off ads, suggests the refresh thing at least of a result of either an ad being blocked or displayed.
It seems like only 1/10th of my posts get shown to other users!?!?!?
If it helps, less than half of those interest other users 😉
Not just you.
Repeat refresh and even a couple of crashes.
I’m hoping it doesn’t crash again before I fi…
New forum coming in 2018!
Welcome back Jamie
I haven't noticed anything unusual. It's working exactly the way it's always worked.
I still get a popup on every page I load asking me to accept cookies
Very broken
I’m unable to create threads and have reported it a number of times
Also the help email support@singletrackworld.com
Doesn’t work any more
Yes. Cannot click on 'page 2' of a thread, it just goes to a full page ad.
New forum coming in 2018!
I remember that, IIRC they just completely broke the old one and it has never been 100% since....
Maybe it’s telling us off for not being a full member?
Or is it not that clever?
Typed out a post asking if anyone had any experience of Sealskinz Mittens(or and of their glove range) (Xmas gift for Sister.
Hit submit and all I got was a blank page.Couldn't be bothered typing it all out again.
If it's not one thing it's something else.
It’s still doing it 🤷♂️
The only issue I'm getting is the Same Ten W'anchors ruining almost every thread I read. Wish they'd set up their own What's App group and eff off.
The perpetual left/right motion of contributions to the SKS thread has finally created a vortex channelling everything to a parallel universe.
Also the help email support@singletrackworld.com
Doesn’t work any more
I was a moderator on STW for ten years and I've never come across support@ as an email address.
Become a paid member it might help pay for IT support if it annoys you that much.
Technically and emotionally broken....
@bruneep - that looks like a poorly formatted tech-support@singletrackworld.com, although that is also not the e-mail on the contact us page
Does anyone else get a kind of link hijacking thing?
i.e. click on a thread title and it opens a full page ad instead of the thread? Get this on my phone and thought it was fumble fingers on my part, but have paid more attention and definitely isn't.
Thought about starting a thread or reporting it via email but then realised that was pointless
I’m getting constant reloading and freezing on all 4 devices I use. Now I have some time to actually post I am typing most 3 times before I can get a post submitted.
Edit : I’ve been getting the ad hijack as well. Also typing and then having to wait 30 seconds for the letters to appear.
Support@ was listed on a cached page somewhere.
The actual is tech@
Still gets ignored along with ten attempts to report a bug.
It’s always been a poor forum but is steadily getting worse
They’re not ignored but they may be a low priority. As pointed out it shows Tech-support not support, I’m not sure if that works but its been reported and they are looking at it.
Where do we post constructive suggestions?
I'm on the fretboard a lot and uf you click on a thread you automatically start at your first unread post there. May as well make those cookies do something useful.
I’m on the fretboard a lot and uf you click on a thread you automatically start at your first unread post there. May as well make those cookies do something useful.
That's a feature that's not on all forums as an option for the Admins, i'd love that on mine for example but it's simply not within the phpbb software sadly... So it's completely possible it doesn't exist here too
Keep seeing this bouncing to the top of the page and can only report that it all seems to be working fine for me, no issues for ages 🤷♂️
I appreciate it will probably now be New Year before it lets me post anything again
It show tech@ not tech-support@
I’d also say that never getting a reply is the very definition of ignored.
Yes, was getting ad-click jacking on my old linux desktop, although not on macOS.
Glad its not me - that is the kind of thing that will be the straw that breaks the camels back for me, if it keeps happening.
Where do we post constructive suggestions?
Nowhere because the devs don't read the forums. There's a help button right there ↙, use that.
I’d also say that never getting a reply is the very definition of ignored.
There is a difference between not receiving a reply and actually going unheard. I can promise you that bugs and suggestions all get logged and tracked.
I appreciate that communication out of STW isn't always what it could be, but if you're expecting to be personally fluffed by a dev team of just two people on a site with 1.5 million hits a month then you're off your rocker.
but if you’re expecting to be personally fluffed by a dev team of just two people on a site with 1.5 million hits a month then you’re off your rocker.
Well done.
It show tech@ not tech-support@
I’d also say that never getting a reply is the very definition of ignored.
I know but what it doesn’t have is support@
Not getting a reply isn’t exactly being ignored, it’s just poor communication. The bugs are listed mods can view the bugs pass any we find on. I will mention it might be helpful to reply where possible.
So it’s a moderator that’s been seeing my reports and deciding whether to pass them on ?
but if you’re expecting to be personally fluffed by a dev team of just two people on a site with 1.5 million hits a month then you’re off your rocker.
No but you would think that they would realise that the forum drives a lot of their revenue ( I assume it does, bums on seats and all that) pissing your customers off, and more importantly perspective customers is not a great way to grow a business
Nowhere because the devs don’t read the forums. There’s a help button right there ↙, use that.
Ta.
EDIT: Link just tells me to email tech-support with my problem. Nothing about suggestions. don’t want to overfill the wrong inbox.
It's not been right since the great hack of 2008, when the whole coffee-and-cream website/forum went down catastrophically over Christmas, and had to be recreated anew, in this colour scheme.
The old pre-2009 forum was also flakey where image and vidoe posting was a unique experience, but at least you knew it was being run on hamsters in someone's bedroom, as an add-on to the magazine so didn't mind as much. Now its such an integral part of the "offer", there should be a case for making it work better, especially for non-members whom STW should be looking to bring into the fold as paying members.
though as a maid up print member, it all works flawlessly on PC and mobile for me! very rarely get an actual error or any misbehaviour.
Cheers,
Keith
I no longer receive an email alert if I get DM'd
Ah, the classic STW "offence is the best defence" response. And that's not a spelling mistake.
No but you would think that they would realise that the forum drives a lot of their revenue
like most businesses, buying stuff from Singletrack drives their revenue. Buy the mag, buy some merch occasionally. that will do more good.
So it’s a moderator that’s been seeing my reports and deciding whether to pass them on ?
No, I said nothing of the sort.
Anyway. Brads they are trying to source why you can’t post there is nothing obvious standing out but they are looking.
All email address will be reviewed but some are embedded into the code so they’re not touching it before Christmas.
Ah, the classic STW “offence is the best defence” response. And that’s not a spelling mistake
Pointing out the email address is wrong and does not appear anywhere is offence?
No way am I going to waste one of the few times that I'm able to log on to this forum by posting on here
I think there's a loose wire somewhere as the problems seem to be intermittent 😕
i got the pop up continually for every topic, then that didnt appear for weeks, then I got it again once, and a week or so after that again a single pop up.
Could all this be cookie related ?. That pop up is about accepting them, which initially it didnt store and now seems to.
Thankfully for me all the problems have subsided.
like most businesses, buying stuff from Singletrack drives their revenue
Like a subscription you mean?
At the moment, the forum seems to be behaving itself. Sure, there are annoying bits - functions I'd like to see, text formatting going screwy when cut-and-pasting and various other wee niggles. I never suffer from pop-ups, logon problems, screen takeovers etc. I guess that being a paid subscriber has benefits. Who knew?
So it’s a moderator that’s been seeing my reports and deciding whether to pass them on ?
As far as I'm aware any reports made through the Help form go directly to Tech, it's little different to email except it asks you questions. I don't recall that the moderators even see those reports until they're committed to the tracker. So, no, it's not the moderation team ignoring you, you're simply not as special as you think you are. As I said earlier, issues are tracked and logged and prioritised.
Oh, and Moderators do escalate up to Tech if you contact them directly instead with technical issues.
No but you would think that they would realise that the forum drives a lot of their revenue
I've no idea about that, but I 100% guarantee you that Mark knows exactly what keeps the lights on and keeps his staff in employ.
EDIT: Link just tells me to email tech-support with my problem. Nothing about suggestions. don’t want to overfill the wrong inbox.
It all goes to the same place, it's not a large team. Just send it; you could suggest that as a suggestion even.
at least you knew it was being run on hamsters in someone’s bedroom
It broadly still is beyond far more expensive hosting to cope with traffic. Off the top of my head, STW is about one paid staff member per 100,000 visitors.
If only there were some way of monetising that, we might still be here next year... 😁
I no longer receive an email alert if I get DM’d
That's a setting in your profile. If it's broken, report it.
Ah, the classic STW “offence is the best defence” response.
Point of note, I'm a user just like anyone else, I am in no way official and my comments aren't STW-anything beyond former knowledge.
Closing this now as poses no purpose. Please use the report tool or email tech@ they will receive issues that way. Posting on the forum is less likely.