Can you help me understand this?
Policy says that there is a 60 day deferment period: "We will pay this monthly from the 61st day.."
So I get a payment and it says it's for Oct-January and the next payment will be for the period of 30 days AFTER January.
Is it me or are they using the vague wording of their policy to skip a month's payment? I think I should be paid for Oct-Dec (paid on the 61st day) and then again in January (otherwise it's a 3 month deferment period, surely).
Before I phone them and complain, am I wrong?
very difficult to tell as there's not much detail you've provided. whats the claim for and whats the date of the loss you are claiming / receiving payments for?
from the limited info above, my read would be that the deferment period is essentially you're excess, so for the first 60 days after the loss, you are responsible for the cost of the loss and on the 61st day following the loss the insurance policy comes into force and you receive X amount every 30 days. ie you've had some for of loss / injury in august, you've footed the bill for the first 60 days until the policy has triggered in October, for which you have just received a payment for Oct to January. you would next be dues a payment for the 30 days after January in February (should the claim still be valid).
i'm assuming this is some form of personal injury related or business interruption type claims?
again, very limited context you've given so i could be well off the mark
Thanks for having a look - its basically a unemployment protection (like a ppi).
So, made redundant in October, claim put in after 60 days expecting a 61st day payment, like it says (for Oct-December). But they say the payment is for Oct-Jan, so surely they are paying monthly from the 91st day, not the 61st!
Oct - Nov 30 days
Nov - Dec 30 days
Dec - Jan 30 days.
So 1st payment covering Dec - Jan covers from the 61st day onward.
IE Any date in Oct to the same date in January is 3 months not 4 months. So first payment covers the 30 days from Dec - January.
Ok, gotcha. Cheers
