[Closed] Humiliated in Waitrose

"To any readers traumatised by the prospect of a re-scan, we would recommend that they [s]do only small shops, or stick to conventional tills[/s] [i]grow up[/i]."

Don't worry, in a couple of years a more 'customer friendly' and convenient form of security will be introduced and you'll be able to chase yourself across the car park as stolen avocados spill from your organic jute bag.

Humiliated in Waitrose? CS of Eastboune has humiliated themselves on the Guardian website!
I can't remember how long ago I used to do self scan (can't even remember which supermarket it was!) but back then you had to do random security rescans. Waitrose has apologised? FFS!
Bloody idiot.

When getting frisked randomly by overbearing employees is factored in, do you actually save much time by doing the supermarket's job for them?

Yeah, but...

[url= http://www.thedailymash.co.uk/news/business/waitrose-top-for-organic-vegetables-customer-service-and-milfs-2013043067123 ]Waitrose top for organic vegetables, customer service and milfs[/url]

[img] [/img]

Slow news day?

grow up

Quite. It's a random security check, Tesco do exactly the same. They'd be mad not to. Anecdotally, it seems to have become less frequent as I've used it more.

That should be in the DM surely?

What a precious, self important, pompous rant!

I genuinely had this in a Waitrose a few years ago. Indignant chap was incredibly rude to the young check out girl who had to re-scan his stuff. Kept banging on about how much he spent in Waitrose and how he didn't have to tolerate this - pretty much exactly the same shite as in that letter.
There were quite a few people in the queue either side of him who took exception to the way he was treating the lass, who couldn't have been more than 17 or 18, and they all started to take the piss mercilessly. Didn't help the situation and he got more and more furious at everyone laughing at him. I'd not be surprised if he took himself back to his car afterwards and had a small heart attack.
It was all a bit cruel in hindsight but he was being a total prick!

Tesco do exactly the same and at an increased frequency.

Sometimes the Guardian is just so well....Guardian sometimes.

Anecdotally, it seems to have become less frequent as I've used it more.

Yep me too, I had a couple of rescans in quick succession in the early days of using it and none in the last couple of years.

Waitrose has been in touch to explain this and apologise with a goodwill gesture.

What a snowflake

#PrayforCSofEastbourne

FFS.

Tesco, which admittedly is full of working class scum like me who could be lured into a life of crime by the chance to have a couple of tins of beans away for free, has had this system for a few years now - it's like a 1st class queue for the terminally impatient like me - you shoot your ghastly non-organic goods as you go and 95% of the time whilst the rest of the great unwashed queue up like muggles to pay you just shoot the till, mash your contactless card towards it as you grunt and leave.

5% of the time you have to have a nice lady check your aim. They don't clap you in irons whilst you check, and even if you have missed something (sorry Lads) they just adjust the total and away you go*

*if you consistently 'miss' they do ban you from using it I'm told.

Flashy - I wish the Mash was a real paper so I could Buy it for my in-flight news!

Buy it, Dan? We get free papers in my part of the plane! (LATAM immiment, by the way. Will email when I know flights!)

I got "caught" when I let the kids do the scan as you shop thing at Tesco and one item wasn't scanned I was even arrested or anything

Fake queues.

That's priceless.

I will continue to use the human-staffed checkouts and keep local people in work.

Old tech - this is where we are heading

https://techcrunch.com/2018/01/21/inside-amazons-surveillance-powered-no-checkout-convenience-store/

And Tesco only rescan a sample IIRC, not the whole shop.

This is a worry. I may have to return to robbing from honesty boxes.

Fake queues

Well played. Well played indeed.

Tesco operate a similar system, it’s called Scan one and Steal one.

'moonbase milf' lolz

She looks like a shoplifter.

Flashy - you only get free papers if the pilots haven’t taken them all first! We’ve stopped the telegraph & Mail on board now 8O. I’m lost for 10 hours without the Telegraph Cryptic!

Have we worked out CS’ STW name yet?

People still visit Supermarkets and do their own shopping? How quaint.

I use the self scan all the time. Saves me a fortune

10 hours?

Thicko! Ten minutes, more like!

😉

She looks like a shoplifter.

That's the reporter.

Here's the queue to get into the amazon supermarket that's been setup to avoid people having to queue. [img] [/img]

Every little helps !!!!!

that is brilliant Muppetwrangler

Muppetwrangler is actually the official job title of the person who has to manage that queue.

That's the reporter.

Yeh, but she writes for the Guardian, so all property is theft, no? 🙂

I'm glad this going viral. If this isn't an elaborate troll, "CS" needs to be exposed and laughed out of the country.

We had a £200.00 shopping trolley full just before Christmas ..and a full scan !( Tesco )
Apparently 1:5 get scanned at this time of year ..annoying...yes ..humiliating ?
Only if you have got something to hide ..

Apparently 1:5 get scanned at this time of year ..annoying...yes ..humiliating ?
Only if you have got something to hide ..

They never spot the extra bottles of malt I gaffer tape to the base of the trolley though.

Muppetwrangler is actually the official job title of the person who has to manage that queue.

😆

I once waltz out the shop with a 25kg bag of dog food perched under the main basket of the trolley without even thinking. Put it there because it would have taken up half the main basket otherwise.

I have some sympathy. Waitrose are saving millions in staff wages not having to check trolleys. CS exchanges his labour for the convenience of an easy checkout, and if that easy checkout is taken away from him then its not unreasonable to be disappointed. If you were checked, re-scanned, found to be fine then saying "really sorry have a bottle of wine/£voucher" would seem to be a fair re-distribution of the saving that Waitrose have made.

I just go shoplifting.

Its miles easier nowadays

The staff are all so preoccupied with the middle classes sneaking some organic quinoa into their trolley without scanning it, that they're totally oblivious to me shoving 9 or 10 huge steaks down the front of my tracky bottoms

[quote=hb70 ]I have some sympathy. Waitrose are saving millions in staff wages not having to check trolleys. CS exchanges his labour for the convenience of an easy checkout, and if that easy checkout is taken away from him then its not unreasonable to be disappointed.

Yeah, evil Waitrose sacking their staff and getting the customer to do their work for them. Evil Waitrose employing staff to check. Can't they make their minds up?

Tesco operate a similar system, it’s called Scan one and Steal one.

Bet youre a real So and So at the security check...

How much would they have to pay some poor bastard to check Binners' strides

binners - Member
I just go shoplifting.

Its miles easier nowadays

You're not wrong.

It's a real 'problem' though - has anyone else noticed that Tesco and Sainsburys don't actually employ till staff at their little shops now? Not in Cardiff they don't anyway - sometimes it's a single staff member for the whole shop, running around like mad, and if/when someone goes to the non-self-scan they have to come running to charge them.

It's a bit sad these days, when I was a teenager supermarkers were full of secondary school kids in the evenings and weekends earning money for Hooch and 20.20 now it's proper grownups paying the mortgage and looking a bit worn out. Efficiency, it's a bit shit.

I don't have any of these problems in Aldi.

Weirdly for years in Tescos I seem to get large quantities of re-scans. Maybe once every three times, always no problems. Then one day I had a major brain-fade day and forgot to scan 4 items out of 9. The woman didn't even mention it to me, just scanned the whole shop in manually. (Actually, I think she might have said "you forgot this one" under her breath but I didn't catch it.)

The next time I went in I wasn't re-scanned. Since then I don't recall being checked at all, perhaps once.

Could their algorythm be clever enough to think that after getting it massively wrong I'd be extra careful? (Which I am.)

Muppetwrangler is actually the official job title of the person who has to manage that queue.

Just caught up... marvellous 😆

they're totally oblivious to me shoving 9 or 10 huge steaks down the front of my tracky bottoms

I'd always assumed you were hiding a massive bratwurst in there TBH 😉

The person that rescans your shop doesn't know if you missed anything. It is just like scanning through any basket of shopping for them.

Waitrose is slightly different because you can't get a scanner without swiping a loyalty card, which makes it easier for the evil overlord inconvenience computer to then ruin your future shopping trips.

IHN - [url= https://www.waitrose.com/ecom/products/essential-waitrose-30-british-pork-cocktail-sausages/058932-29662-29663 ]Linky[/url]

I was upset in waitrose a while ago. I was waiting for the missus in the cafe and a chavtastic blonde turned up with her mum. Dont you know this is Waitrose? We are terribly middleclass in here i know how to spell quinoa and everything. I thought about telling her the location of the nearest Tescos. Suprised the staff didnt ask her to leave, shocking. Turns out it was some girl who won big brother a while back.

Dont you kbow this is Waitrose? Wr are terribly middleclass in here i know how to spel quinoa and everything. I thought about telling her the location of the nearest Tescos.

Put down the free coffee, hand in your loyalty card, and make your way to the nearest exit please sir. Iceland have been warned to expect you.

We are terribly middleclass in here i know how to spell

[img] [/img]

The person that rescans your shop doesn't know if you missed anything. It is just like scanning through any basket of shopping for them.

Waitrose is slightly different because you can't get a scanner without swiping a loyalty card, which makes it easier for the evil overlord inconvenience computer to then ruin your future shopping trips.

Oh dear, two points, both wrong.

They do, they have to tell you what you missed 'just so you know', but they never make a fuss about it.

Also, you need to swipe a Clubcard to access a scanner - it's like one of these reaction testing machines, you scan your CC and it waits a random amount of time, then one of a few dozen scanners light up, its a test of motor skills and reactions, well, it is when I play anyway.

What a precious, self important, pompous rant!

I'm saving this phrase to my autofill list.

it's like one of these reaction testing machines, you scan your CC and it waits a random amount of time, then one of a few dozen scanners light up, its a test of motor skills and reactions, well, it is when I play anyway.

It's one shot Whack-A-Mole

It's one shot Whack-A-Mole

Another one who doesn't deserve to shop in Waitrose.
You spell it guacamole.

"Aside from the obvious technology costs, having customers do some work themselves can mean less overhead costs for companies.

For example, the cost of checking in a passenger at the airport is about $3 with a staffed desk, according to a report from the Information Technology and Innovation Foundation entitled Embracing the Self-Service Economy.

But when customers use electronic terminals? That cost drops to 14 cents."

If companies are going to make this sort of saving by using shadow labour, reducing their costs (and tax,) then when their new tech goes wrong I think its reasonable to say to CS "sorry mate" here is a voucher for 6 cans of Elvis Juice. Share the love a bit. No?

martinhutch - Member
It's one shot Whack-A-Mole
Another one who doesn't deserve to shop in Waitrose.
You spell it guacamole.

Ha ha

We've been using QuickCheck for years, and we've only ever been subject to "The Search" once. They couldn't have been more helpful and solicitous - they opened a checkout just for us, ran it though and packed it back up for us. But then we are very middle class.

Oh dear, two points, both wrong

If companies are going to make this sort of saving by using shadow labour, reducing their costs (and tax,) then when their new tech goes wrong I think its reasonable to say to CS "sorry mate" here is a voucher for 6 cans of Elvis Juice. Share the love a bit. No?

Joking aside I read another story to show that 'shrinkage' has become so bad with self-scanning and self-service that the big shops might chance their stance on them.

Firstly to try to prosecute people who they can prove purposely misuse them, aka the 'Onion Scam' (ill thought out that one) or by removing them altogether in some locations.

I think a lot of people have worked out, that a) supermarkets won't dare make a fuss if you're 'caught' see above - (I believe also that if set of the security beepers on the way out of a Waitrose they'll give you a bottle of wine providing you've not nicked something of course). b) it's, at the moment a completely unenforceable crime unless you're daft (see Onion Scam).

I personally like using them, I'm not sociable by nature and they're quick, or at least they are now my local shops have reintroduced the express tills for people who don't like tech - but as someone said, they cost jobs which isn't great.

torsoinalake - Member
Oh dear, two points, both wrong
I'll concede on the second, I had no idea Tescos had hand held scanners.

No worries, they're fairly new in most stores, it's a whole different hustle than the self-service tills.

Only ever been checked once in Waitrose. Even that was very 'Waitrose' as they only wanted to check a sample and let me pick the items to check while apologising it ever happened in the first place.

^You should have created a scene and demanded a bottle of wine.

The staff are all so preoccupied with the middle classes sneaking some organic quinoa into their trolley without scanning it, that they're totally oblivious to me shoving 9 or 10 huge steaks down the front of my tracky bottoms

Aye, right...

I don't have any of these problems in Aldi.

Probably because you're too busy looking for stuff they don't stock to notice.

The few times I've been to Waitrose I have seen plenty of people I imagine were capable of similar feelings to CS, the poor loves.

Seen those scanning things in our Tesco but never felt the need to see how they work.

P-Jay - Member
(I believe also that if set of the security beepers on the way out of a Waitrose they'll give you a bottle of wine providing you've not nicked something of course).

Sadly, not in my experience - or rather, that of my wife, who went through a period of setting off every set of security alarms in the world for a couple of months.

Small universe syndrome at it's worst. People can't work out that the accusation of theft is at a population level rather than individually!

Apparently a lot of people are so annoyed at the extra time, that they leave a weeks shopping behind! 😯

Presumably when they've calmed down they go back and repeat the task and refill an entire trolley! Twonks!

If you really want to get on the naughty list at Tesco abandon your self scan when the queue for to checkout is 10 strong and go through a regular till.

CS from Eastbourne has obviously never shopped in Costco.

Martin and cfh lol!
Iceland. Shudder

Thought this was going to be about asking the spotty teenager in the Pharmacy where the Anusol is, only for them to bellow that pile cream is on the aisle.

FWIW I always go to a checkout. I'd much rather deal with a person rather than a machine.

If you want to get selected for a random checkout at Tesco, do your shop then return for one extra item. The rescan's pretty quick though 🙂

If you really want to get on the naughty list at Tesco abandon your self scan when the queue for to checkout is 10 strong and go through a regular till.

Top top: Hand them the scanner, they can process it on regular checkouts too.

[i]Top top[/i]

I've only heard Waitrose shoppers use this expression.

If you're that bothered about getting through the checkouts and out of the shop quickly - go to Aldi. Fastest checkouts in the world.

If you're that bothered about getting through the checkouts and out of the shop quickly - go to Aldi. Fastest checkouts in the world.

I blame all the middle class people who go there for quinoa and kale rather than a slightly dry stollen, that icing covered and crack sprinkled gingerbread that comes in packs of 100 and an electric chainsaw.