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Hello folks
Just looking for a wee bit of advice here.
Purchased hudl2 from Tesco in Nov 2014, (so sale of goods act, rather than consumer rights act applies.)
About six months ago the screen started to separate from the tablets body.
It got so bad that the screen has come right off.
So I phoned Tesco looking for some kind of recompense (it's not my right to insist on at least a partial refund, but as it's not made any more and it seems beyond repair then that would appear to be the most logical route)
The rep told me that as it was now nearly three years old then it had no intrinsic value and was basically worthless then no partial refund, zip, nada.
Sounds like b.s!!!
I was under the impression that the goods had to last at least five years (in Scotland) and that any refund took into account how much I paid for it, regardless of what it's worth now.
Can I pursue a refund without going to the small-claims court?
(It was paid by club card tokens/ etc, no credit card involved)
Mine has been rendered virtually useless because of the OS and glitches. Not sure I expected much more from a £50 tablet.
I was under the impression that the goods had to last at least five years (in Scotland) and that any refund took into account how much I paid for it, regardless of what it's worth now.
If that was the case (I have no idea if it is) and...
(It was paid by club card tokens/ etc, no credit card involved)
Then you effectively got it free so they owe you nowt.
@simonbarnes
I flagged up the fact that I didn't use a c/c to pay for it just in case someone advises me to claim via the bank.
Afaik, you should expect your purchase to last six years in England, but it's five years in Scotland.
And the fact that I used cubcard vouchers is irrelevant (though I still had to make sufficient purchases to accrue the vouchers)
Mine cost approx £130 brand-new, so I'd expect at least £50, given that I've had a few years use.
Under SOGA it has to last a reasonable length of time, 6 years (or 5 in Scotland) is not the length of time a product should last - it's the limit of any liability. I'd say for a tablet most are out of date in 2-3 years, so it's probably not overly unreasonable to say it has lasted a reasonable length of time given the price paid. You've also got to prove the fault is inherent with the item when a screen detaching could be wear and tear, and if they play hardball and say no you can't do anything apart from badger them as it wouldn't be worth taking any further.
I reckon a bit of public whinging on face book or a letter would probably get you a £50 Tesco voucher though, they go for that kind of money on eBay so that's probably a fair shout.
Afaik, you should expect your purchase to last six years in England, but it's five years in Scotland.
No. You should expect your purchase to last a reasonable amount of time, which is [b]up to[/b] six years (in England, no idea about Scotland).
A budget tablet crapping out after three years, I'd suggest that falls outside of reasonable expectations.
It appears that the fault is the result of the battery swelling up and pushing the screen out.
Tesco haven't released a hudl3, apparently because the first two versions 'died' prematurely, so that's almost an admission of inherent problems.
But, I really liked mine till it died. It worked perfectly until the screen fell off.
A cheap tablet crapping out so soon?
I don't think that it's unreasonable for it to last five years. That was my expectation when I purchased it.
I made an effort to look after it...screen protector and always mounted on a stand.
by saying that it has no monetary value now, makes me think that Tesco have not factored in a reasonable rate of depreciation.
I don't do Facebook, so i may have to fire off an email.
I think Tesco didn't release a Hudl3 because their plan was to sell a subsidised tablet and make the money from selling you movies and music through blinkbox and groceries. Clearly they realised that they couldn't compete with Amazon and itunes or streaming vis Spotify and so cut their losses.
I would also politely suggest that if you really expected 5 years use from a budget tablet then your expectations are somewhat optimistic imho.
Have a look at what a hudl2 makes on ebay for what its value is. I haven't but I suspect it's bugger all. You can get a new Alcatel 8" tablet with a newer OS and gps drom Argos for £50 with a £15 google play voucher. Remove the voucher, would you pay £35 for a 5 year old equivalent versus a new one.
In all honesty be thankful it lasted as long as it did.
Mine has been rendered virtually useless because of the OS and glitches
Really? I bought two hudl 2s at Christmas for the kids, updated them to last available OS and they have been fantastic.
Only recurring glitch I've seen is one of them sometimes goes quiet, but that can be fixed by turning off the Dolby equaliser.
It was easily the best budget tablet available for quite a while. Spec and display are way better than contemporaries like the Amazon Fire.
Maybe I need to give mine a factory reset and see if it perks up. 🙂
Mine cost approx £130 brand-new, so I'd expect at least £50
How much do they sell for on eBay (in full working condition)?
I paid £73 and £88 for the two boxed black hudl2 I bought before Xmas.
Looking now the cheapest Buy It Now is £65. Most are between £70 and £99.
The most expensive is £299?! 😯
I was under the impression that the goods had to last at least five years (in Scotland)
In which case, Tesco are going to have some hard questions to answer in regard to that bunch of roses I bought my wife in 2013.
If I can realise £65 for mine on ebay it's going on there like a shot!
On t'ebay, "asking price" and "selling price" are two very different things. Have a look what they've gone for on previously completed auctions.
Bear in mind that the Hudl 2 is still a much better spec than that [url= http://www.argos.co.uk/product/6312266 ]8" Alcatel Pixi from Argos[/url]
[b]Alcatel Pixi:[/b]
1.3GHz Quad-Core MediaTek mt8127
1GB RAM.
16GB Internal storage
1280 x 800 IPS display
[b]Hudl 2:[/b]
1.83GHz Quad-Core Intel Atom
2GB RAM
48GB Internal storage
1920 × 1200 IPS display + Micro-HDMI out
The Hudl 2 seems to have been a heavily subsidised tablet (presumably to help Tesco enter the market for streaming etc as you suggested). Even now most budget tablets don't have the same spec.
On t'ebay, "asking price" and "selling price" are two very different things. Have a look what they've gone for on previously completed auctions.
That's why I was quoting "Buy It Now" prices. They can run a little higher than auction prices, depending on the interest in the auction, but they all had made sales at those prices (except the weirdo wanting £299!)
I paid £29 for mine from Tesco. Was expecting to get a couple of years out of it, had it about 2.5 now which seems pretty good. I certainly wouldn't expect any kind of warranty now.
it's not a 5/6 year warranty (it's principally to guard against design faults/defective manufacturing), the goods just have to last a "reasonable length of time" (which could well be 3 years for a cheapo tablet).Afaik, you should expect your purchase to last six years in England, but it's five years in Scotland.
HOWEVER
I had this with a Logitech Harmony remote control that was almost 5 years old. I phoned them up directly, described the problem & asked them how to proceed (didn't demand anything). They immediately suggested sending me a brand new one (latest model as well, much more expensive than the one I had which they didn't make any more anyway). I guess it's a safety thing as there's a tiny chance a swollen battery could explode/catch fire.It appears that the fault is the result of the battery swelling up and pushing the screen out.
Thank you all for the replies...that's a great response and I haven't insulted anyone yet!
I think that I'll have to go down the safety route.
I think that five years use is pretty fair, whether it's a tablet, a telly a kettle or a hoover. I guess it's what is deemed 'reasonable', so your wives flowers, no!
You'd think that Tesco would at least offer some vouchers on the basis that I'd spend the money in their store and there's the 'goodwill' aspect too.
I wouldn't think of it as a 'cheap' tablet. It seems like they underpriced it.
If it was branded 'apple', I'd still have been happy with its performance (until it packed in), and expect it to last five years.